Senior manager, Case Management

Valued Connections Healthcare is looking to recruit talented, dedicated senior leadership volunteers

Job Title: Senior Manager, Service Delivery / Director – Service Delivery

Location: Greater Hamilton Toronto Area (Remote)
Reports to: Vice President of Governance
Office: Maureen Campisano, Service Delivery Branch
Employment Type: 15 hours a week, volunteer.

Position Summary
The Senior Manager or Director of Service Delivery is a talented and skilled volunteer who supports the Vice President and CEO in the Creation, Development, and Management of our customer-facing programs. The Policy Advisor / Director provides strategic advice, program development, and operations management across key portfolios. The ideal candidate is a politically and clinically astute thinker with strong, complex social work/case management experience, exceptional communication and interpersonal skills, and a proven ability to thrive in a fast-paced, high-stakes environment.


Key Responsibilities

Program Development and Standardization
Design and develop program standardization products, including policies, procedures, standards, and clinical guidelines in collaboration with the Vice President and the Chief Nursing Officer.
Support the Development of the Branch Business Plan and Branch Budget as part of the development of the overall organizational budget.

Stakeholder Engagement & Coordination

Engage with client services, public servants, internal departments, and service providers to provide excellent customer service in collaboration with Stakeholder Relations and Community Relations, where appropriate.
Build and maintain strong working relationships across the broader public sector and relevant stakeholder sectors.

Program Operations

• Support, Lead, and Coordinate Program leaders who manage and deliver the day-to-day case management programs directly on the front line with our case managers.
• Problem Solving, management, and general operational leadership.
  

Qualifications

Education & Experience

• University degree in public policy, political science, health policy, case management, or a related field.
• Social Services, Healthcare or Case Management program leadership experience is required. Ideally 3 + Years
• Experience in a public healthcare or social services setting is highly preferred.

Skills & Competencies
* Deep understanding of Ontario’s healthcare landscape and government processes.

• Excellent writing and analytical skills with the ability to synthesize complex information into actionable insights.
• Comfortable in a newer program environment, where some days there is a need to build the plane while flying it.
• Collaborative mindset with the ability to influence across levels and work in a highly dynamic team environment.

To Apply
Send your resume with subject line “Service Delivery Application” to venessa.sweet@VCHI.org