Senior Director, Operations

Reports to: President & CEO

Department: Administration

Location: Collingwood General & Marine Hospital Foundation

Position Type: Full-Time with benefits, working from the Foundation office in downtown Collingwood with regular meetings outside of office. Occasional work from home flexibility.

Position Summary

The Senior Director, Operations is a newly created position responsible for leading the operational excellence, financial oversight and governance support to enable the Foundation to achieve its top priorities, beginning with the transformational Tomorrow’s Hospital campaign. The Senior Director will lead projects that will help grow and shape the future of the Foundation as we undertake the largest fundraising campaign in South Georgian Bay’s history.

With outstanding generalist knowledge, the Senior Director oversees financial management, office administration, donor services operations, governance support, and human resources. The role supports three Board committees and holds key relationships with hospital departments including Finance, People Services and Information Technology.

Reporting to the President & CEO and a member of the Foundation’s Senior Leadership Team, the Senior Director currently has one direct report. The projected start date is October/November 2026.

Key Responsibilities

Operational Leadership

• Provide strategic leadership and oversight of all operational functions of the Foundation to support organizational growth. 
• Conduct financial reporting and analysis to inform strategic recommendations for senior leadership, committees and board. 
• Collaborate with other departments to evaluate, implement and monitor new technology to enhance efficiency, effectiveness, and service excellence. 
• Develop, implement, and evaluate operational policies, procedures, and best practices. 
• Establish and maintain appropriate internal controls and risk management processes. 
• Lead, mentor, and develop direct and indirect reports. 
• Foster a culture of collaboration, accountability, innovation, and gratitude. 

Financial Management

• Serve as the senior liaison between the Foundation and Hospital Finance department. 
• Lead the development and monitoring of the Foundation's annual budget. 
• Oversee gift processing, tax receipting, reconciliations, deposits, and financial administration procedures. 
• Supervise month-end and year-end financial processes and reporting. 
• Support annual audit activities and ensure timely completion of audit requirements and compliance with CRA regulations, accounting standards, and Foundation policies. 
• Oversee administration of all endowed, restricted, and designated funds, ensuring compliance with donor agreements and fund restrictions, coordinating internal and external reporting and liaising with investment advisors. 

Database Management & Office Operations

• Oversee all office administration functions and day-to-day operations. 
• Provide oversight of the Foundation's donor database system, ensuring data integrity, confidentiality, security, and adherence to best practices. 
• Ensure technology and resources effectively support staff productivity. 
• Support business continuity planning and organizational risk management activities. 

Governance & Board Committees

• Serve as the senior staff lead supporting board committees, including but not limited to:  
• Administration & Finance Committee 
• Audit Committee 
• Investment Review Committee 
• Coordinate follow-up and implementation of committee decisions and action items. 
• Support policy development, governance best practices, and committee effectiveness. 

Human Resources

• Serve as the Foundation's primary liaison with the Hospital's People Services department in supporting Foundation human resources functions. 
• Lead recruitment, onboarding, performance management, compensation administration, and employee relations processes. 
• Ensure compliance with workplace legislation, organizational policies, and health and safety requirements. 
• Support employee learning, development, and succession planning initiatives. 
• Assist the President & CEO with workforce planning and organizational development activities. 

Qualifications & Experience

• Post-secondary education in Business Administration, Public Administration, Non-profit Management, Finance, or a related field. 
• Minimum 5-7 years of progressive leadership experience in operations, administration, fundraising, donor services or finance. 
• Experience supporting boards, committees, and governance processes. 
• Demonstrated experience managing budgets, financial processes, and operational systems. 
• Strong knowledge of CRM/database management systems. 
• Advanced proficiency with Microsoft Office Suite, including Excel. 

Bonus Points For

• Experience in non-profit, hospital or healthcare administration.
• Knowledge of charitable sector regulations, donor stewardship standards, and fund administration principles an asset. 
• Experience with Raiser’s Edge CRM.
• Familiarity with South Georgian Bay communities.

Core Competencies

• Strategic Leadership: Aligns operational priorities with organizational goals and fundraising objectives. 
• Change Leadership: Leads operational improvements and organizational initiatives. 
• Operational Excellence: Creates efficient systems, processes, and controls that support organizational success. 
• Financial Acumen: Strong understanding of budgeting, reporting, and financial controls. 
• Governance Expertise: Supports effective governance practices and board engagement. 
• Collaboration: Builds strong relationships with internal and external stakeholders. 
• Problem Solving: Identifies opportunities, mitigates risks, and implements solutions. 

What We Offer

• Hiring range is $120,000-125,000
• Four weeks annual vacation to start
• Eligibility for performance bonus
• Summer hours
• Defined benefit HOOPP pension plan
• Comprehensive benefits program
• Professional development opportunities
• Occasional work from home flexibility

Who We Are

The Collingwood General & Marine Hospital Foundation is in the midst of an exciting $100+ million campaign to help build Tomorrow’s Hospital: a new, state-of-the-art facility designed to meet the growing healthcare needs of South Georgian Bay.

With community support at the heart of our mission, we inspire individuals, families, businesses, and organizations to realize this once in a lifetime vision.

This is the opportunity to join our growing team as we continue to make strides in our transformative capital campaign, in a beautiful location with talented, collaborative and dedicated teammates. More information can be found at:

https://cgmhf.com/

https://cgmhf.com/tomorrowshospital/

How to Apply

Applications will be reviewed as they are received. If you are interested in joining our inspiring team, please apply online by submitting an updated copy of your resume in PDF or Word format by September 13, 2026.

CGMH Foundation Senior Director Operations 

Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMHF requires reference checks, verification of degrees or certifications (if applicable), plus a current Police Check.

We are here to support you. If you have any questions or concerns during the recruitment process, including related to accessibility, please reach out to People Services at peopleservices@cgmh.on.ca