Senior Director of Operations

Senior Director of Operations

Who We Are

Habitat for Humanity Greater Ottawa is a registered Canadian charitable organization that brings communities together to help families build strength, stability, and self-reliance through affordable homeownership. We are a land developer, a home builder, a fundraiser, and a mortgage holder. Since 1993, Habitat Greater Ottawa has empowered families and communities in Ottawa and surrounding areas through building safe and affordable homes that provide a solid foundation for local families.

In support of our homebuilding operations, Habitat Greater Ottawa operates a retail home improvement store called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes for local families.

The Habitat Greater Ottawa team is growing! If you’re passionate about building stronger communities and working in a collaborative, engaging, and rewarding environment, please apply today.

The Role

This position offers an exceptional opportunity to develop professionally and contribute meaningfully to an organization with a recognizable, trusted brand and solid reputation. The Senior Director of Operations works closely with the CEO to scale the organization and increase the number of families served per year and is a dynamic and highly motivated member of Habitat for Humanity Greater Ottawa’s leadership team.

As part of a growing, supportive, and extremely collaborative team, the Senior Director of Operations will believe in Habitat Greater Ottawa’s vision of a world where everyone has a decent place to call home and be able to inspire others to successfully pursue our mission and expand our programs.

Reporting to the CEO, the Senior Director of Operations is responsible for leading Habitat Greater Ottawa’s Operational Planning, Finance, Technology, Human Resources and Facilities. They will foster a positive, high-performance culture while inspiring and driving growth and productivity.

Key Responsibilities

1. Operational Leadership

• In collaboration with the CEO, lead the development, execution and monitoring of the annual operational plan.
• Establish a clearly defined and effective course of action for self and others to accomplish short-term and long-term work goals.
• Provide strategic guidance to drive organizational growth, scalability and continuous improvement.
• Oversee daily operations, lead continuous improvement initiatives and ensure alignment across Finance, HR, Technology and Facilities.
• In collaboration with the CEO, develop and execute change management initiatives.
• Serve as a trusted advisor to the CEO and the leadership team providing advice and innovative strategies to ensure operational excellence.
• Provide creative, strategic leadership in operational program development, management and delivery.

2. Financial Strategic Management

• Provide oversight of the finance team, ensuring strong internal controls and compliance with legislation.
• Oversee the annual audit including working papers and ensuring all backup documentation is available.
• Provide financial advice to the CEO on matters of policy, guidelines, and procedures.
• Lead the financial and strategic evaluation of opportunities, partnerships, and initiatives.
• Develop and communicate the short-term and long-term financial implications of opportunities for the organization.
• Develop and present recurring and ad hoc reports for the Finance Committee and Board of Directors.
• Provide staff support and guidance to the Finance Committee and respond to their requests.
• Lead the annual budgeting aligned to the operational plan.
• Oversee the execution and reporting on the annual budget.
• Ensure all government and funder remittances and reports are submitted in a timely and effective manner (including the issuance of charitable receipts; T3010, EHT, WSIB, etc.).
• Evaluate and provide financial analysis and insight related to development of new opportunities and to ensure long-term financial sustainability.
• Oversee the work of the Director of Corporate Services.

3. Human Resources

• In collaboration with the CEO, align staff performance metrics with the operational plan and ensure an effective performance appraisal process is in place.
• Oversee HR policies, ensuring compliance with legislation and consistent application across the organization.
• Foster a collaborative, inclusive and high-performance culture.
• Oversee the work of the Administrative Coordinator and Volunteer Coordinator.
• Oversee all staff internal communications.

4. Facilities

• Oversee the management of all Habitat facilities including ReStores and offices.
• Oversee property management contracts for all Habitat facilities.
• Manage the negotiations and legal requirements for any new facilities.

5. Technology

• Provide strategic oversight and direction over Habitat Greater Ottawa’s IT systems and architecture.
• Manage the technology budget for the organization.
• Secure and oversee the management of any outsourced technology service providers.
• Ensure cybersecurity measures are implemented and staff are compliant with policies.
• Ensure all technology policies are current and aligned with best practices.

Note: This job description is a profile summary of the job and not a complete listing of duties. Other related duties may be assigned. Additional duties or a change in duties does not warrant a substantial change in the job.

Knowledge and Skills Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Senior Director of Operations is a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading staff, and developing a performance culture among a group of diverse individuals. They are a leader who can help others deliver measurable results that make Habitat Greater Ottawa’s vision a reality. Importantly, the successful Senior Director of Operations will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. The following competencies are required:

• Post-secondary education in Business, HR, Accounting, Finance or Financial Management.
• CPA designation (active or inactive).
• A minimum 5+ years of progressive experience in management.
• Demonstrated people management experience.
• Demonstrated progressive experience in project management.
• Strong working knowledge of other operations functions including, operational planning, human resources, IT, facilities.
• Ability to organize and manage a diverse range of assignments and projects with high efficiency, attention to detail and analytical skills.
• Excellent communications skills, both oral and written in English.
• Excellent executive and/or governance management skills.
• Strong interpersonal skills with the ability to foster collaboration and to work as part of a team or independently with minimum supervision.
• Excellent skills in Microsoft Office Suite products: Excel, Word, Outlook, PowerPoint) SharePoint.
• Experience with ADP and QuickBooks.
• Proficiency with Raiser’s Edge would be considered an asset.
• French language proficiency would be an asset.
• Ability to maintain a flexible schedule, including some evenings and weekends, with access to vehicle.

Working Conditions

• The successful candidate is expected to work/live in Ottawa and/or the surrounding area.
• Due to the nature of this role, the incumbent must be available to work onsite at 3 Iber Road. Parking is available at no cost. Due to the nature of the organization, it can be expected at times to travel to the office, ReStores, and our build site.

The salary band for this role is between $108,000 and $130,000 per annum based on experience. Habitat Greater Ottawa also offers a comprehensive health benefits plan, vacation and flexible personal days.

To Apply

If this opportunity intrigues you and relates to your experience, then we want to hear from you. Please take the time to tell us about yourself in a unique cover letter – we want to hear your story – your background, your accomplishments, and why this role is a good fit for you and your career at this time. Please submit a cover letter and resume to admin@habitatgo.ca.

You must be legally allowed to work in Canada to be eligible for this position. Please note that not all applications will be acknowledged. Only those selected for an interview will be contacted directly.

Habitat for Humanity Greater Ottawa endeavours to create a work environment where we capitalize on the diversity of ideas, experiences, skills and talents of our employees, thereby making us better able to serve our many diverse communities. We will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of race, colour ancestry, creed, place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, disability, receipt of Public Assistance, or any other legally recognized protected basis prohibited by applicable law.

Please contact us in confidence and provide notice in advance if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.