Senior Coordinator, Donor Journeys

Impact Starts at UNICEF Canada

JOIN OUR TEAM AS SENIOR COORDINATOR, DONOR JOURNEYS

Are you a detail-oriented communicator with a passion for transforming donor interactions into enduring partnerships through thoughtful journey design?

Join UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a highimpact, mission-driven team working across Canada and globally to create a better world for children.

We are seeking a talented individual for the role of Senior Coordinator, Donor Journeys

Position Details

Position Title

Senior Coordinator, Donor Journeys

Employment Type:

Full-time, Permanent (Vacancy)

Reports to:

Senior Manager, Donor Journeys

Direct Reports:

N/A

Salary Range:

$53,040 - $56,000 per year annually with benefits and 3 weeks paid vacation

Work Location:

Toronto

Work Environment:

UNICEF Canada currently operates under a Fixed-Hybrid model that requires team members to attend the office at least 2 days/week (Tuesday & Wednesday)

Why UNICEF & UNICEF Canada?

UNICEF is the world’s most powerful force for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.

UNICEF Canada is one of 32 National Committees (NatComms) located in highincome countries around the world. Our team exists to fundraise for UNICEF’s highest priorities and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.

As UNICEF Canada launches a bold new Strategic Plan in 2026, be part of this next phase of impact!

The Opportunity

UNICEF Canada's Donor Journeys team, part of the Individual Giving portfolio, is dedicated to retaining and stewarding monthly donors while onboarding and engaging one-time-gift donors to inspire additional giving throughout the year.

Reporting to the Senior Manager, Donor Journeys, the Senior Coordinator, Donor Journeys plays a pivotal role in supporting the delivery of high‑quality, high‑impact donor journeys supporting across multiple channels, including print, email, telemarketing, and SMS.

By serving as the administrative, production, and trafficking backbone of the team, this role will coordinate timelines, traffic assets, manage vendors and internal stakeholders, and ensure campaigns are delivered on time, on brief, and on budget. We’re looking for a fast‑paced, detail-oriented and collaborative person with an eagle-eye for detail to champion operational excellence.

Key Accountabilities

Campaign, Production & Project Coordination (70%)

• Coordinate end-to-end production processes for donor stewardship and fundraising appeals across direct mail, email, SMS and telemarketing channels.
• Traffic creative assets, proofs, copy, data files, and materials between internal teams, vendors, and partners.
• Manage print production workflows, including artwork supply, proof reviews, sign-offs, and delivery timelines.
• Conduct detailed email QA reviews (content, formatting, links, segmentation accuracy) across all assets before deployment.
• Support the team in sourcing and gathering content for appeals and donor communications, including images, case studies, and program updates from UNICEF Global.
• Support development of project plans, workback schedules, and status trackers.
• Maintain campaign documentation, contact reports, meeting notes, and version control.

Administrative & Operational Support (30%)

• Manage and track all invoices, purchase orders, and expense coding.
• Support in the maintenance of accurate campaign budgets and financial reconciliations.
• Support cross-team logistics, including gathering requirements, preparing briefs, test-and-learn documentation, campaign reviews, and consolidating information for stakeholders.
• Assist with pulling reports, data requests, and performance summaries from dashboards and internal systems.
• Conduct data accuracy checks, ensuring the right message is going to the right donor.

Qualifications

• 2–4 years of experience in an agency, marketing, production, or coordination role.
• Exceptional attention to detail, with a commitment to accuracy and quality.
• Experience coordinating production timelines, trafficking assets, and managing print production and proofs.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Comfortable working with budgets, invoices, POs, and expense tracking.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Experience with email marketing tools, CRM platforms, and Project Management systems is an asset (e.g., Raiser’s Edge, Asana).
• A proactive, collaborative, problem-solving mindset.
• Genuine interest in UNICEF Canada’s mission and work.

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

A ROBUST COMPENSATION PACKAGE

• Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account
• Life, AD&D, & Long-Term disability insurance coverage
• Employer match contributions (5%) to a Group Pension Plan
• Access to parental leave top-up

A COMMITMENT TO WELLNESS

• Fixed hybrid work environment to balance connection and collaboration with the work-life integration needs of our team
• Minimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30)
• 10 paid sick days & 2 personal days
• 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends
• Discounted rate for a GoodLife gym membership
• Access to an Employee and Family Assistance Program

A CULTURE OF LEARNING & GROWTH

• Access to a comprehensive global learning platform with over 1600 courses, webinars & resources
• Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles
• Opportunities to access both local & global stretch assignments

AN INCLUSIVE & PURPOSE-DRIVEN WORKPLACE

• Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal
• Easily accessed by public transit and a short walk from several parking locations
• Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees

A CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORK

• Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.
• You’ll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely humandriven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca by 11:59PM EST on April 13, 2026. Please reference Senior Coordinator, Donor Journeys in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).