Research Coordinator (2 Year Contract)

Job title

Research Coordinator (2 Year Contract)

Department

Service Programs

Reports to

Executive Director, Applied Research

Salary range

$ 64,300 - $72,300

Job type

Full-Time, Contract, Hybrid working 2-3 days per week

Location

Toronto, Ontario

Posting period

Thursday May 28, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

Reporting to the Executive Director, Applied Research, the successful candidate will support Service Programs. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

Key Responsibilities:

• Coordinate day-to-day delivery of applied research and evaluation activities, including timelines, milestones, and deliverables (e.g., data collection, analysis phases, reporting outputs)
• Conduct and support literature reviews, evidence scans, and synthesis to inform research design, implementation, and knowledge translation activities
• Support the design and execution of mixed-methods research, including qualitative and quantitative data collection and analysis (e.g., surveys, interviews, focus groups, co-design sessions) with attention to representation, inclusion, and access-related considerations across diverse populations.
• Prepare, manage, and maintain Research Ethics Board (REB) submissions, amendments, and ongoing compliance documentation
• Assist with research administration, including coordination of agreements, documentation, and schedules with internal and external partners
• Liaise with academic, clinical, community, and technical partners to support smooth execution of research activities
• Support preparation of funder reports, internal briefings, and research documentation required for governance and audit purposes
• Contribute to knowledge translation outputs including translating applied research and evaluation findings into clear, accessible insights (including reports, presentations, manuscripts and plain-language summaries) to inform implementation, service evolution, and quality improvement.
• Provide flexible research coordination and operational support across other Applied Research initiatives and other departments, as needed

The qualifications:

• Master’s degree in health sciences, social sciences, public health, psychology, or a related field.
• Minimum 3–5 years of experience supporting applied research, evaluation, or research grant-funded projects
• Demonstrated experience conducting or supporting literature reviews and evidence synthesis
• Experience with mixed-methods research, including qualitative and/or quantitative data collection and analysis
• Experience with research coordination, project management, or research administration
• Experience supporting research contracts, agreements, administrative processes, funder reporting, and applied knowledge translation activities
• Familiarity with research ethics processes (REB/IRB submissions and ongoing oversight)
• Strong organizational skills with the ability to manage multiple priorities and timelines
• Excellent written and verbal communication skills
• Comfort working in collaborative, multidisciplinary, and fast-paced environments

Preferred/Advantageous:

• PhD in a relevant discipline (e.g., health sciences, psychology, public health, social sciences, data science) is an asset
• Familiarity with statistical and qualitative analysis software (e.g., R, Stata, NVivo) is an asset.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.