Relief - Operations Associate (Casual On-Call)

Relief- Operations Associate (Casual On-Call)

Daily Bread Food Bank works towards long-term solutions to end hunger and poverty and runs innovative programs to support individuals living on low incomes and experiencing food insecurity. Daily Bread distributes fresh and shelf-stable food, and fresh-cooked meals to 129 member agencies and 207 food programs across Toronto. Daily Bread also publishes the influential Who’s Hungry report - an annual survey measuring trends in food insecurity and poverty in Toronto to educate the public and spark policy change.

Job Title:

Relief Operations Associate

Department:

Operations

Reporting to:

Operations Manager/Assistant Operations Manager

Location:

Daily Bread Food Bank, 191 New Toronto Street, Etobicoke

Salary:

$27.20 per hour

Terms:

Casual, On-Call Position; Work for this position may fluctuate each week and will be performed on a relief basis.

GENERAL RESPONSIBILITIES 

The Relief Operations Associate is responsible for the day-to-day operations on the Warehouse and Production Hall floors. This includes order picking, palletizing, volunteer training, inventory movement, sorting, shipping/receiving and other support activities as directed by the supervisor.

As Health and Safety are a priority within Daily Bread Food Bank, the Operations Associate must take their Health and Safety responsibilities seriously.

Responsibilities

Service and Team Standards

• Provide a consistently high standard of support to staff, volunteers, and donors. This translates to supportive, positive and engaging interactions at all times.
• Represent the Daily Bread values: rights-based, evidence-based, creative, equitable and accountable.
• Actively participate in creating and maintaining a team-oriented work environment that includes staff and volunteers. We are not only the work we complete but also the community we create.
• Provide support and assistance to fellow team members, volunteers and guests as required.
• Actively participate in the ongoing effort to improve practices in the Production Hall, Warehouse and Transportation/delivery to Agencies.
• Assist with Daily Bread events and any other duties as assigned by the manager or designate.
• Attend meetings as required on matters relating to the Operations Associate’s area of responsibility and/or the organization.
• Other responsibilities and duties may be necessary from time to time.

Health & Safety

• Meet the requirements of an employee under the Occupational Health & Safety Act.
• Promote a safe and healthy workplace, ensuring adherence to legislation and policy.
• Participate in health and safety information sessions and use or wear the equipment, protective devices or clothing that is required by Daily Bread.
• Assist in maintaining daily orderliness and cleanliness, efficiency, and safe operations in accordance with company policies and procedures.
• Monitor volunteers to ensure they are following food safety, operational processes and safety guidelines as set out by management.
• Report any/all incidents, accidents, property damage and/or work-related injuries to the manager and complete all necessary paperwork.
• Comply with federal, provincial and local warehousing, material handling, and other requirements (i.e., OH&S, food safety policies and procedures); advising management on needed actions.

Warehouse

• Ensure agency orders are fully picked and accurately recorded in the WMS.

• Work with and instruct volunteers on how to pick and prepare orders for shipping and provide ongoing monitoring and support.
• Provide feedback to the manager on any volunteer concerns.
• Proper action to address/advise of any out-of-stock products.
• Highlight any food quality issues that are experienced during picking and bring them to the attention of the HACCP Specialist.
• Maintain food safety by following processes for handling and temperature controls.
• Complete end of day tasks (skid counts, order staging, cleaning, scrapping of LP’s, machine charging, product put-away) as assigned by the manager.
• Control stock replenishment in the designated areas as may be required (MHE).
• Palletize orders in a safe and effective manner, with attention paid to structural stability, skid weight restrictions, and preservation of product.
• Ensure all outgoing orders are properly inspected, wrapped, tagged, weighed, recorded in WMS then staged in their designated locations.
• Wrap all pallets adequately to ensure stability during transport.

Operation of Equipment

• Operate equipment only after receiving training and obtaining certification from a Daily Bread authorized trainer.
• Do circle checks of the power equipment that you use and recharging of pertinent electrical/mechanical equipment.
• Ensure the efficient and safe operation of material handling equipment and facilities usage in accordance with company health and safety policies and procedures.
• Notify the manager of any faults or health and safety issues with the power equipment.
• Report unauthorized or misused company equipment to management as soon as possible.

Record-Keeping

• Record all inventory activity in the WMS (boxes sorted, picked, donations received, waste etc.) accurately, advising the manager of any system concerns immediately.
• Ensure end of day data is entered correctly in the system.
• Ensure all inventory movements are digitally logged in the WMS.
• Assist with daily, monthly, and annual inventory of the Warehouse, coolers & freezer.
• File all paperwork and documentation accordingly and on a daily basis.

Shipping and Receiving

• Ensure all incoming donations and outgoing orders are properly inspected, received, wrapped, tagged, weighed, recorded in WMS then staged in their designated locations.

Production Hall

• Ensure workstations are clean and organized, free from potential hazards, and the products are safely stacked.
• Greet volunteers at the Welcome Centre at the beginning of the shift.
• Be a table captain on an as-needed basis.
• Orient groups by explaining evacuation procedures, how to lift heavy items, how to sort, how to make and pack boxes, how to bring the filled boxes to palletizing, etc.
• Conduct quality reviews during the production activities to ensure volunteers are correctly sorting products, and/or following bagging/packaging procedures.
• Ensure food safety protocols are being followed.
• Instruct individual volunteers and other staff on how to be a table captain and provide ongoing monitoring and support.
• Ensure the filled carts are weighed and recorded accurately.
• Instruct volunteers on putting the boxes on the pallets using the correct pattern to ensure safe and secure pallets.
• Scan the boxes on the pallets, wrap the pallets and deliver them to the designated space in the Warehouse as instructed.

INTERNAL/EXTERNAL RELATIONSHIPS

The Operations Associate interacts with other staff, individual volunteers and volunteer groups, and donors on a regular basis and vendors, suppliers, and visitors on an irregular basis.

EDUCATION/EXPERIENCE (or equivalent)

• Grade 12 diploma or equivalent.
• Minimum 2 years’ experience in a production/warehouse/distribution environment.
• Shipping/receiving experience is an asset.
• Experience with computerized warehouse and inventory management systems preferred.
• Forklift, WHMIS and Food Handling certification preferred.
• High standards for sanitation, cleanliness, and food safety.
• Working knowledge of MS Word, Excel and Outlook.
• Previous work experience in the food industry or non-profit organizations is an asset.

KEY COMPETENCIES

A team player with a strong customer service focus and consistent high-performance standards.

• Willingness to work in a diverse and inclusive environment, and to maintain a safe space.
• Must be able to read, write and speak fluent English with good oral and written communication skills.
• Must be physically capable of performing manual labour and can lift a minimum of 50 pounds every day daily.

WORKING CONDITIONS 

191 New Toronto Street is a warehouse environment and requires safety equipment to be worn. The environment is often highly active and noisy, can be dusty, the temperature varies since the area is climate-controlled, and requires time spent in coolers and freezers. 

This is a fast-paced and physically demanding job. Employees are required to stand, bend, stretch and lift; a need to operate manual and powered pump trucks, potentially being required to go into drive-in fridge and freezer for short periods, and a requirement to lift up to 50 lbs.  

Please send your resume and cover letter by 11:59 PM EST, Sunday, November 30th, 2025.

Note: This role is for the existing vacancy. Please note that artificial intelligence (AI) is not used at any stage of our recruitment process. All applications are reviewed and evaluated by the recruitment team.

Daily Bread Food Bank is an equal opportunity employer and encourages applications from members of designated groups and those with lived experience of poverty or food insecurity. Persons with disabilities who need accommodation in the application process, or those needing job postings in another format, please e-mail a request to Human Resources. 

Daily Bread Food Bank thanks all individuals who apply for this position and will only contact candidates who are selected for an interview.