Record Suspension Counsellor

READY TO MAKE A DIFFERENCE?

POSITION : RECORD SUSPENSION COUNSELLOR

Reports To: Program Manager

Classification: Counsellor – Bargaining Unit Position

Employment Type: Permanent, Full-Time

Hours of Work: 35 hours per week

Hourly Rate of Pay: $32.87

Job Summary

The Record Suspension Program at the Elizabeth Fry Society (EFry) supports individuals with criminal records in navigating the record suspension application process and overcoming barriers associated with having a criminal record. The Record Suspension Counsellor provides guidance, information, and individualized support to clients, assisting them in understanding eligibility requirements, obtaining necessary documentation, completing application forms, and preparing applications for submission to the Parole Board of Canada.

Key Responsibilities

• Conduct client intakes, assessments and case management.
• Support participants through the record suspension application process, including obtaining court documents and liaising with police services, courts, RCMP and the Parole Board of Canada.
• Develop individualized plans and monitor participants' progress through the application process.
• Provide referrals, resources and connections to internal and external supports.
• Facilitate information sessions, support groups and community presentations.
• Develop and maintain community partnerships and referral networks.
• Maintain accurate client records, program statistics and required reports.
• Coordinate program activities, meetings and participant supports.

Qualifications and Requirements

• Degree or diploma in Social Work, Community Services or a related field, or an equivalent combination of education and experience.
• 3–5 years of direct service experience supporting clients with record suspension navigation preferred
• Knowledge of the criminal justice system and record suspension processes.
• Experience working with individuals from diverse ethno-cultural and socio-economic backgrounds.
• Demonstrated commitment to trauma-informed, anti-racist, anti-oppressive and harm reduction practices.
• Strong communication, organizational, problem-solving and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and collaboratively.
• Additional language skills, including French, are an asset.

APPLICATION INSTRUCTIONS

Interested applicants must submit a cover letter and resume combined into ONE document to **careers@efrytoronto.org** by November 18, 2026, no later than 5:00 p.m.

Applicants must clearly identify the position they are applying for Record Suspension Counsellor in their cover letter and in the subject line of the email.

We appreciate all applications. Only candidates selected for an interview will be contacted.

EQUITY STATEMENT

Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.