Reception & Member Support Coordinator

Reception & Member Support Coordinator

Status: Full-Time (37.5 hours per week)

Salary: $50,000 annually

Reports To: Executive Director

Location: Gilda's Club Simcoe Muskoka, Barrie, Ontario

Hours: Includes evening hours until 7:00 p.m. to support expanded programming on Tuesday, Wednesday, and Thursday evenings.

About Gilda's Club Simcoe Muskoka

At Gilda's Club Simcoe Muskoka, we believe that no one should face cancer alone.

We provide emotional and social support to individuals living with cancer, their families, caregivers, and those grieving a loss. Through support groups, healthy lifestyle programs, educational workshops, social connections, and children's programming, we create a welcoming community where people can find comfort, connection, hope, and strength throughout their cancer journey.

As the only Gilda's Club clubhouse in Canada, we are proud to offer a warm and inclusive space where individuals and families impacted by cancer can come together, find support, and build meaningful connections.

Position Summary

The Reception & Member Support Coordinator is the heart of Gilda's Club Simcoe Muskoka.

This role is far more than a reception position, it is an opportunity to be the welcoming face of an organization that changes lives every day. As the first person many members, volunteers, donors, and visitors encounter, you will help create the sense of compassion, connection, and belonging that defines the Gilda's Club experience.

Gilda's Club is fortunate to have a dedicated team of volunteer receptionists who generously give their time to help welcome members and visitors to our clubhouse. As we continue to grow and expand our programming, including evening hours on Tuesdays, Wednesdays, and Thursdays, we are seeking an individual who can complement this incredible volunteer team by dividing their time between reception, member support, program coordination, and administrative support.

Whether greeting a member attending their first support group, helping a family access resources, preparing a room for an evening program, coordinating member registrations, or supporting the Executive Director with key administrative functions, your presence will help ensure every individual feels welcomed, valued, and supported.

The successful candidate will be a compassionate relationship-builder with exceptional interpersonal skills, a welcoming personality, high emotional intelligence, strong organizational abilities, and a genuine desire to make a difference in the lives of individuals and families impacted by cancer.

Key Responsibilities Reception & Member Experience

• Serve as a welcoming and compassionate first point of contact for members, volunteers, donors, community partners, and visitors.
• Create a warm, professional, and inclusive environment that reflects the values of Gilda's Club.
• Answer and direct incoming telephone calls, emails, and general inquiries.
• Support prospective and current members in accessing programs, services, and resources.
• Assist with member registrations, attendance tracking, and program enrollment.
• Maintain a welcoming, organized, and professional reception area.
• Foster a culture of kindness, dignity, respect, and belonging throughout the clubhouse.
• Provide reception coverage when volunteer receptionists are unavailable.

Member Support & Program Coordination

• Assist with room setup and preparation for support groups, workshops, educational sessions, children's programs, and special events.
• Coordinate program materials, online program calendar, and participant resources.
• Support evening programming and help ensure all spaces are welcoming, organized, and prepared for members.
• Assist with program registration systems and member communication platforms.
• Respond to member inquiries and connect individuals with appropriate programs, resources, and supports.
• Support volunteer engagement and coordination as required.
• Assist in creating a positive and seamless experience for members participating in programs and activities.
• Support the implementation and ongoing use of the organization's new program registration and member management platform.

Administrative & Executive Support

• Provide administrative support to the Executive Director.
• Prepare correspondence, reports, presentations, and meeting materials.
• Assist with data entry, reporting, filing, and document management.
• Support the effective use of organizational software and member registration systems.
• Assist with maintaining accurate organizational records and administrative processes.

Organizational Support

• Assist with special events, community outreach initiatives, and fundraising activities in collaboration with team members.
• Support the continued growth and expansion of programs and services throughout Simcoe Muskoka.
• Collaborate with staff, volunteers, and community partners to ensure an exceptional member experience.
• Contribute to a culture of teamwork, innovation, flexibility, and continuous improvement.
• Perform other related duties as assigned.

Qualifications

Education & Experience

• Post-secondary education in administration, human services, social services, nonprofit management, or a related field is preferred.
• Minimum two years of experience in reception, administration, customer service, hospitality, nonprofit, healthcare, or community support settings.
• Experience working with vulnerable populations or within a member-focused environment is considered an asset.

Skills & Competencies

• Exceptional interpersonal and relationship-building skills.
• High emotional intelligence, empathy, compassion, and professionalism.
• Outstanding customer service and communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple responsibilities in a dynamic environment.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office and database or registration software.
• Ability to work independently while contributing positively to a collaborative team environment.
• Ability to obtain a clear Vulnerable Sector Check.

Compensation & Benefits

At Gilda's Club Simcoe Muskoka, we recognize that caring for others starts with caring for our team. We are committed to fostering a supportive workplace that values wellbeing, balance, flexibility, and meaningful work.

This position offers:

• Annual salary of $50,000
• Three (3) weeks of paid vacation
• One (1) week of paid personal time
• One (1) week paid organizational closure between Christmas and New Year's
• Paid birthday off
• The opportunity to be part of a passionate and dedicated team making a meaningful difference in the lives of individuals and families affected by cancer

Why Join Gilda's Club Simcoe Muskoka?

Every day, you will have the chance to provide comfort, connection, and support to people navigating one of life's most difficult experiences. Through your compassion, professionalism, and commitment to service, you will help create a space where members feel welcomed, understood, and empowered.

If you are someone who leads with kindness, values authentic human connection, and wants your work to have purpose and impact, we would love to hear from you.

Our Commitment to Applicants

At Gilda's Club Simcoe Muskoka, human connection is at the heart of everything we do.

We recognize that every resume represents a person, a story, and a unique set of experiences. For that reason, every application submitted for this position will be personally reviewed by a member of our team. While technology can support the recruitment process, we believe people deserve to be seen by people.

Gilda's Club Simcoe Muskoka is committed to fostering an inclusive and accessible workplace. We encourage applications from individuals of all backgrounds, experiences, and lived realities. Accommodations are available throughout the recruitment process upon request. Applicants will be interviewed on a rolling bases.

To apply, please submit your resume and cover letter to

lana@gildasclubsimcoemuskoka.org

We thank all applicants for their interest; however, only those selected for an interview will be contacted.