Quality Improvement (QI) Coach / Specialist

Job Title: Quality Improvement (QI) Coach / Specialist

Position Type: 0.2 – 0.5 FTE Part-Time 6 month Contract (Project-Based with possibility of

extension) Reports To: Director Health System Data, Research and Quality Improvement Location: Remote with occasional travel in Ontario Organization: Association of Family Health Teams of Ontario (AFHTO) Salary: Based on full time salary range $70,000 - $85,000 Closing date: October 27, 2025 To apply, please complete the form on our website www.afhto.ca/careers or click here: https://form.jotform.com/252721689896072 Applications will be reviewed on a rolling basis.

About AFHTO The Association of Family Health Teams of Ontario (AFHTO) supports primary care teams across Ontario in delivering high-quality, team-based care. We are launching two QI initiatives across our member organizations:

• Optimizing Adult Vaccination for Respiratory Diseases (influenza, pneumococcal, RSV, COVID-19)

• Adult HPV Awareness and Preventive Health

These projects aim to improve vaccination uptake and awareness through evidence-based interventions, team engagement, and measurable outcomes. Role Overview Reporting to the Director of Health System Data, Research, and Quality Improvement, the QI Coach/Specialist will lead and support participating primary care teams in implementing these initiatives. The Incumbent will serve as a critical link between AFHTO and the primary care teams. The successful candidate will apply QI methodologies, facilitate project planning, and ensure measurable improvements in vaccination rates and awareness. By building staff readiness and optimizing workflows, the QI Coach/Specialist will play a critical role in equipping teams to improve their practice round the subject of the two QI projects. Key Responsibilities

• Project Leadership & Coaching o Guide teams through QI steps: needs assessment, gap analysis, intervention

design, PDSA cycles, and evaluation. o Facilitate coordination meetings, troubleshooting sessions, and progress updates.

o Track, record and provide updates to the teams and AFHTO on activities, deliverables, ensuring timelines, interdependence, and risks are clearly communicated.

o Recommend prioritization of deliverables based on impact, risk, and readiness o Conduct current state mapping and gap analyses for high-impact/high-frequency

workflows to identify risks, opportunities, and areas for improvement, translating findings into actionable change strategies that support safe, standardized adoption

o Deliver hands-on support to guide staff for building strategies to improve practice, reinforce workflows and address real-time adoption challenges

• Data & Process Improvement o Support teams in establishing baseline measures, tracking vaccination rates, and

analyzing outcomes. o Assist with root-cause analysis (e.g., Fishbone, 5 Whys) and process mapping for

vaccination workflows.
• Toolkit & Resource Development

o Apply evidence-based practices and adult learning principles to develop education and QI strategies, tools and templates that promote understanding, retention, and consistent adoption of improvement strategies across disciplines.

o Co-develop, maintain and disseminate QI tools: checklists, tracking sheets, patient education materials, and provider toolkits.

o Ensure resources are reusable, standardized, and easily adopted by multiple clinical areas.

o Harmonize tools across teams and prepare final toolkit for province-wide dissemination.

• Engagement & Communication o Support and promote outreach strategies, patient reminders, and provider prompts. o Prepare reports, lessons learned, and best practices for AFHTO leadership and

conferences. Qualifications

• Degree in health sciences, public health, or related field; QI certification (Lean, Six Sigma, IDEAS) is an asset.

• Minimum 3 years of experience in healthcare quality improvement, and data analysis and interpretation preferably in primary care.

• Strong facilitation and coaching skills; ability to engage multidisciplinary teams.
• Familiarity with vaccination programs, EMR workflows, and preventive health strategies.
• Knowledge of change management principles and strategies to support readiness and

adoption.
• Excellent interpersonal, communication, problem-solving and facilitation skills, with the

ability to engage leaders, interdisciplinary teams, and frontline staff. Working at AFHTO

We are open to various contract/consultant arrangements. AFHTO represents over 190 team-based primary care organizations across Ontario and works to advance high-quality, comprehensive, and equitable care across the province. We are a small but dynamic and impact-oriented team with deep relationships across the health system.

We offer:

• A flexible, hybrid work environment.

• A values-based culture built on trust, transparency, and collaboration.

• Opportunities to shape real system transformation through practical and strategic leadership.

• HOOPP Pension Plan, Dental and Health Benefits package

AFHTO is an equal opportunity employer and is committed to an inclusive, barrier-free recruitment and selection process. We welcome and encourage applications from individuals of all backgrounds, including those from equity-deserving communities.

AFHTO is committed to providing accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the process, please contact us at [insert contact method], and we will work with you to meet your needs.

This posting will remain open until the position is filled. AFHTO reserves the right to close the posting early or modify the recruitment process at its discretion. To Apply: Use the application for on www.afhto.ca/careers by Oct 27th, 2025 If you have any questions, please reach out to sahba.eftekhary@afhto.ca Help us advance preventive care and improve population health across Ontario!