Project Manager

About YOU

You are an experienced project manager with a track record of leading cross-functional initiatives that drive strategic and operational impact. You bring strong organizational and communication skills, proficiency in project management tools and methodologies, and the ability to manage multiple priorities. You excel at building relationships, facilitating collaboration, and keeping projects on track from start to finish. A commitment to equity and improving outcomes for children, youth, and families is central to your work. You are adaptable, detail-oriented, and thrive in mission-driven environments where your leadership can create lasting, meaningful change.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology-informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on-site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

The ROLE

The Project Manager (PM) plays a pivotal role in leading and supporting cross-functional projects that advance the strategic priorities, operational effectiveness and quality of services within the agency. This role is responsible for managing the full lifecycle of projects – from initiation to planning, execution, monitoring and closure – while ensuring alignment with the agency’s mission of delivering high-quality, equitable, and accessible services to children, youth and families.

This is a newly created Contract Full Time role within the Clinical Strategy and Performance Excellence team until March 31, 2028.

RESPONSIBILITIES

Project Management

• Lead and coordinate multiple projects concurrently, ensuring that they are delivered on time, within scope, and on budget.
• Develop project charters, work plans, timelines, resource allocations and communication plans.
• Manage project work package interdependencies and cumulative change impacts.
• Facilitate regular project meetings, track milestones, and proactively address risks or barriers.
• Maintain project documentation and prepare regular updates for team members, managers, and executive leadership.
• Support the evaluation of project impact and lessons learned.
• Provide planning and oversight to ensure a smooth operational transition.

Stakeholder Engagement & Change Management

• Engage internal and external stakeholders throughout the project lifecycle.
• Facilitate Committees, Working Groups and project meetings to gather input, communicate updates and drive shared ownership.
• Build positive relationships across the agency to support shared understanding and collaborative decision-making.
• Develop and execute change management plans that align with project goals, including communication, training and operational transition activities.
• Help teams adapt to new tools, processes, or changes in service delivery by applying change management best practices.
• Design and facilitate staff engagement sessions and feedback loops to incorporate frontline perspectives into implementation activities.
• Contribute positively to a collaborative, respectful, and solutions-oriented team environment.

Governance, Reporting & Accountability

• Establish and manage project governance structures with clear roles, accountability and decision-making authority.
• Prepare project status updates, risks/issues logs and decision briefs for leadership and governing bodies.
• Track progress against timelines, deliverables and outcomes.
• Facilitate escalation as required.

Strategic Alignment

• Ensure projects align with organizational strategy, clinical priorities, and equity-oriented care principles.
• Ensure projects remain aligned as priorities shift by recommending scope or approach adjustments as required.
• Ensure projects contribute meaningfully to the agency’s strategic plan and reflect a commitment to person and family centered care and continuous improvement.

Coaching & Leadership

• Provide coaching and guidance to staff involved in project work.
• Lead a team of project staff to deliver on project deliverables and intended outcomes.
• Support the evolution of ROCK’s Project Management Office (PMO) through the development of tools and resources to optimize project delivery across the agency.

Compliance, Safety, and Safeguarding Responsibilities

• Comply with the Occupational Health and Safety Act, including the requirements of Section 28, and follow all agency health and safety policies.
• Operationalize client safety by adhering to policies and guidelines that support consistent delivery of safe, high-quality services.
• Commit to supporting client-centered care by adhering to ROCK’s principles of respect, collaboration, and service planning as outlined in the agency’s strategic plan.

Collaboration and Communication

• Communicate clearly and professionally with internal staff, management, and external vendors.
• Provide responsive and respectful customer service to internal and external stakeholders.

Supervisory or Leadership Responsibilities

• This position does not have direct supervisory responsibilities but is expected to demonstrate accountability, initiative, and professional leadership within the scope of the role including leading cross-organizational teams and providing mentorship to others operating within a project domain.

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in Health Administration, Business, Public Health, Social Sciences or a related field; Master’s degree is considered an asset.
• Certification of formal training in project management or related fields (e.g., PMP, PRINCE2, Lean, Agile, Change Management) is considered an asset.

EXPERIENCE

• Minimum of 3 to 5 years of relevant experience supporting and leading projects, ideally in a mental health, healthcare or non-profit environment.
• Familiarity with children’s services or community-based programming is an asset.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Strong analytical, problem-solving, and communication skills.
• Ability to prioritize and manage multiple priorities in a dynamic environment.
• Strong verbal and written communication skills.
• Ability to work collaboratively within a team environment while maintaining a high degree of accuracy and attention to detail.
• Proficient in the use of technology as required of the position, including working in a virtual environment with MAC OS operating systems experience preferred.
• Experience working with MS Power BI or Canva is considered an asset.
• Current (within three months) criminal reference check with vulnerable sector search.

What will help you succeed:

• Strong interpersonal and interviewing skills.
• Demonstrated ability to apply relevant knowledge and training to the assessment and treatment of children and their families.
• The ability to speak a second language is highly valued.
• Strong verbal and written communication skills.

Our rewards ROCK, join our team and ENJOY:

🌴 Recharge: starting with paid time off, 2 weeks’ vacation and 2 additional ROCK holidays in addition to statutory holidays

🕒 Flexibility: Plan your schedule to balance with your personal life.

🏥100% employer paid premiums for extended health and dental benefits. (Contract >1 year; you need to be exclusively working with ROCK)

📖 Learning: Professional development assistance, investing in your growth

🍎 Wellness: Discounted Good life memberships and Health Benefits

ROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.

If you are invited to participate in the interview process and require accommodation for the interview, we ask that you provide your accommodation request as soon as reasonably practicable. Please be advised that you may be requested to provide verifiable supporting information, such as medical or other documentation depending upon the type of Code-protected accommodation, to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. ROCK treats all accommodation requests confidentially.

Please note that ROCK positions are currently working in an on-site and virtual hybrid model. Positions are located in the Halton Region and travel between sites may be required.