Program Volunteer Coordinator - Full-time

July 20, 2026

Program Volunteer Coordinator – Full-Time Position

About Wellspring Niagara

Wellspring Niagara is Niagara's only cancer support centre, providing free emotional, psychological, rehabilitative, social and informational support to people impacted by a cancer diagnosis — patients, caregivers and families alike. As a not-for-profit charitable organization, we receive no government funding and rely entirely on the generosity of the community we serve.

Position Overview

The Program Volunteer Coordinator is a key member of Wellspring Niagara's frontline Mission Delivery team, working in close partnership with the Program Coordinator. Reporting to the Executive Director, you'll anchor volunteer recruitment, orientation, and coordination while maintaining a strong presence with members and contributing to broader volunteer and program operations. The two roles work in tandem, ensuring seamless program and service delivery to our members and families. This role is ideal for someone exceedingly well organized, personable, and professional, with a genuine commitment to supporting people living with cancer.

Position Details

• Full-time position, 35 hours per week
• Reports to Executive Director
• Mission Delivery department
• On-site at 50 Wellspring Way, Fonthill, ON

Key Responsibilities

Member Support

• Provide direct, compassionate support to members and families attending programs in person and virtually

Volunteer Coordination & Management

• Serve as the primary point of contact for all program volunteers, including but not limited to front desk, peer, and Walker Family Cancer Centre volunteers
• Recruit, screen, orient, and onboard new volunteers in accordance with Wellspring's policies and training standards
• Identify volunteer recruitment needs and proactively address gaps, in collaboration with the Program Coordinator
• Coordinate volunteer scheduling and maintain up-to-date records of volunteer availability and assignments
• Coordinate orientation sessions, buddy shifts, volunteer meetings, and ongoing volunteer support
• Schedule and distribute volunteer evaluations, keep procedures current, and review evaluation summaries with the Executive Director
• Maintain and update volunteer information and the volunteer manager portal in Salesforce

Program Coordination

• Coordinate programs and volunteers for all programs, where applicable
• Maintain and monitor the Peer Navigation program, including timely input of peer navigation logs and assignment to appropriate peer support volunteers
• Regularly manage and audit peer navigation files, volunteer schedules, and Reiki schedules; troubleshoot concerns with the Program Coordinator and/or Executive Director
• Build and maintain positive, professional relationships with community partners (e.g. WFCC, schools)
• Attend Program Committee meetings, Strategic Planning sessions, and Wellspring Network Program meetings

Secondary Support

• Support the Program Coordinator with program scheduling, calendar coordination, and program materials as required
• Assist with program setup, daily operations, and evening and weekend programming as required

Qualifications

• A collaborative spirit and genuine commitment to Wellspring's mission
• Direct experience working with individuals in vulnerable or sensitive circumstances
• Clear, professional communication with members, partners, volunteers, and community stakeholders
• Strong organizational skills with a proven ability to follow through and manage competing priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Post-secondary education in health, social services, or a related field is preferred; equivalent experience will be considered

Preferred Qualifications

• Demonstrated experience recruiting, coordinating, and supporting volunteers in a non-profit, healthcare, or community setting
• Experience with Salesforce or other CRM systems
• Ability to speak publicly to groups of all sizes

Position Requirements

• Standard 35-hour work week with flexibility for evenings and weekends as required
• Valid Police/Criminal Reference Check required
• Valid "G" driver's license with access to a reliable vehicle
• Complete Wellspring's volunteer training program
• Attend and assist at Wellspring Niagara special events
• May be required to attend orientation sessions at other centres within the Wellspring network

What We Offer

• Competitive salary range: $46,000 – $51,000 annually
• Health spending account available
• Access to Wellspring training opportunities
• Collaborative, supportive team environment

How to Apply

Submit your resume with cover letter as MS Word or PDF attachments to hr@wellspringniagara.ca with subject line: APPLICATION: PROGRAM VOLUNTEER COORDINATOR

Deadline: Tuesday, August 4, 2026 at 5pm

Interview Timeline: Interviews will be conducted within two weeks of application deadline, with successful candidate expected to start immediately upon selection.

We thank all applicants for their interest. Only candidates selected for interviews will be contacted. No phone calls or emails please.

Wellspring Niagara is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), individuals requiring accommodation during the application process should advise Human Resources.