Program Support Coordinator

Department

Service Programs

Reports to

Vice President, Equity, Programs and Innovation Implementation

Job type

Permanent, Hybrid 2-3 days per week

Posting period

2025-11-26

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.

We’re seeking a full-time, permanent, hybrid (2–3 days per week) Program Support Coordinator to join the Service Programs team and help give more young people’s feelings a place to go. Reporting to the Vice President, Equity, Programs, and Innovation Implementation, you will support a team dedicated to driving equitable access to Kids Help Phone’s e-mental health programs and services.

In this role, you will provide administrative support, coordinate key initiatives for staff and volunteers, manage travel planning, and use various systems to distribute outreach materials to youth across Canada. Working closely with the broader Service Department, you will have a particular focus on supporting Kids Help Phone’s Indigenous Initiatives team, planning critical events, and coordinating outreach efforts.

Success in this role requires courage, collaboration, innovation, resilience, and trust. If you’re passionate about transforming e-mental health solutions for young people, explore this opportunity with Kids Help Phone today!

The responsibilities

• Plan and coordinate logistics for key events and initiatives for staff and volunteers, including forums, trainings, and other programs.
• Liaise with internal and external stakeholders to manage venues, catering, AV, travel, and budgets.
• Serve as onsite point of contact and ensure events run smoothly.
• Collaborate with teams, including Indigenous Initiatives, to uphold cultural safety and protocols.
• Support recruitment, onboarding, and engagement of advisory groups, primarily the Indigenous Advisory Council.
• Coordinate volunteer participation, meeting logistics, and travel as needed.
• Communicate across teams to prioritize initiatives and track progress.
• Manage production, distribution, and tracking of program materials and inventory nationwide.
• Maintain and update data using Salesforce, Jira, Excel, and other systems.
• Prepare meeting and event materials, liaising with vendors as needed.
• Book domestic and international travel for staff and volunteers.
• Process invoices, honorariums, and expenses while ensuring accurate record-keeping.
• Provide general administrative support, including scheduling, presentations, and research.

The qualifications

• Coordinate logistics for events and initiatives for staff and volunteers, including venues, catering, AV, travel, and budgets.
• Ensure cultural safety and adherence to Indigenous protocols in collaboration with internal teams.
• Serve as the main point of contact for events and group initiatives.
• Support advisory groups and volunteer engagement, including meeting logistics, minutes, and travel coordination.
• Manage program materials and inventory, liaising with vendors and distributors.
• Maintain data, prepare materials for meetings/events, and provide general administrative support.
• Process invoices, honorariums, and expenses while liaising with Finance.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

KHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. [ST1] Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.