Program Supervisor

TransCare Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. TransCare® offers a continuum of services to facilitate independent living, comfortably and safely in the clients’ homes, and in the community.

Position Overview:

Responsible for supervising, coaching and mentoring Coordinators and Personal Support Workers in the In-Home Services Department.

Primary Duties & Responsibilities:

• Monitor program statistics and overall scheduling of client care.
• Monitor staff utilization in conjunction with Department Manager;
• Client care management, including home visits and frontline staff audits.
• Supervise direct service workers and coordinators.
• Provide accurate, timely completion of all department, agency, partner and regulatory reporting.
• Ensure adherence to all regulatory requirements and agency policies and procedures, including incident reporting and investigations.
• Conduct annual performance appraisals on direct service workers.
• Conduct annual performance appraisals on Coordinators, in conjunction with Program Manager.
• Work collaboratively with team members and other agency departments in the delivery of integrated, client-focused care; achievement of operational objectives; evaluation of service delivery and quality improvement.
• Quality Assurance Reporting and performance tracking.
• Recruit and orientate new staff in conjunction with senior supervisor.
• Assist with visit verification/payroll.
• Maintaining collaborative spirit with partnerships and cluster sites
• Act as back-up to other supervisor(s), on-call coordinator(s) as needed; with additional support to other members of the team as necessary or directed.

2-3 years supervisory and scheduling experience an asset.

Job Specifications:

• College Diploma in health care, administration, or equivalent
• Supervisory experience in client service environment; home care experience an asset.
• Strong client-service orientation and effective issue resolution; ability to motivate, coach and performance manage employees.
• Well-developed interpersonal, listening and communication (verbal/written) skills.
• Strong planning, organizing, problem solving, analytical and quality improvement skills.
• Strong MS Office skills, including Excel. Knowledge of AlayaCare an asset.
• Previous scheduling experience required.
• Valid driver’s license and vehicle required.
• Ability to speak another language an asset.

Attributes of the Successful Candidate Include:

• Strong analytic and time management skills.
• Strong communication skills (both written and verbal) and interpersonal skills.
• Able to adapt to various environments, and work in individual and/or team settings.

Work Conditions and Physical Capabilities:

• Able to work the business hours of 8:30-4:30 and after hours/weekends on-call.
• Office environment, with significant computer and telephone use.
• Can lift and/or carry 6-13.5 kg (15-30 lb).

Job Application Instructions:

Please submit your job applications via e-mail to careers@tcare.ca, quoting the position to which you are applying to in the subject line, or via fax to (416) 646-3576, no later than October 22, 2025. All applications will be held in strict confidence.

TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.

We thank you for your interest in applying to TransCare®; however only successful candidates selected for an interview will be contacted.