Program Manager

Summary:

The Program Manager works within the context of Quest CHC’s interdisciplinary team model and the Centre’s Mission, Vision and Strategic Directions, to provide leadership in planning, implementing, and evaluating responsive primary health care.

The position manages Quest CHC programs, providing support, coordination and supervision for an interdisciplinary staff team in a comprehensive, collaborative manner with an emphasis on health promotion, education and community capacity building.

Reporting to the Program Director, the Program Manager represents and promotes the Centre by participating in various community activities and contributes to the overall management of the Community Health Centre.

Responsibilities:

1. Ensure that the philosophy and strategic directions of the CHC are integrated into the development, and implementation of programs.
2. Actively promote and participate in community planning and initiatives and make recommendations and implement programming to maximize service responsiveness.
3. Participate in recruiting, building and maintaining a unified, high performing interdisciplinary teams.
4. Ensure adequate program coverage through effective scheduling, and that program planning and budgeting reflect available resources. Oversee performance and absence management using a web-based system and ensuring timely and constructive feedback and input to performance reviews.
5. Develop and coordinate program evaluations to ensure new and existing programs meet client needs, incorporate best practices as well as address contractual commitments and budget requirements.
6. Develop as well as assist staff in developing funding proposals. Coordinate submission of proposals including appropriate approvals. Maintain awareness of funding opportunities as well as Centre/Ministry/funders’ requirements.
7. Maintain appropriate communications within and between various departments and programs within the Centre and participate on various internal committees.
8. Oversee the implementation of mandatory training requirements as per Ministry compliance or CHC requirements. Manage employee training activities such as planning, approval, budgeting for internal and external training events.
9. Provide leadership and support with client feedback including meeting with the client and follow up.
10. Act as the Centre’s Privacy Officer. Ensure compliance with privacy legislation, respond to any requests for access to, and correction of personal health information and address any general issues concerning privacy.
11. Contribute to building, promoting and maintaining strong partnerships with other Community Health Centres and organizations (e.g. Public Health, Hospitals).
12. Contribute to the development and implementation of the Centre’s Strategic Plan and objectives as well as centre policies and procedures.
13. Attend and participate in staff meetings, special projects and other duties as assigned.
14. Meet organizational quality and quantity of work standards. Comply with applicable policies, regulations and legislation and identify areas of non-compliance while promoting the Mission, Vision, Values and philosophy of service developed by Quest CHC.
15. Maintain and develop personal professional competence through continuing education.
16. Contribute to Quest CHC health and safety by participating in the Joint Health Safety Committee (JHSC) as well as ensuring the centre complies with all health and safety processes and initiatives to ensure the organization remains a safe workplace.

Qualifications

Education

• Masters’ Degree in Social Work, Public Health or Nursing

Experience

• 2 years experience in the development and management of programs in a primary health care environment and/or working with inter-disciplinary teams.
• Experience writing funding proposals and grant applications in the public sector.

Knowledge

• Knowledge of local community resources and referral processes
• Familiar with Community Health Centre Model of Care
• Awareness of and sensitivity to community health issues
• Broad knowledge in the areas of primary health care, health promotion and community capacity building