Program Director

Surrey Women’s Centre is the largest Victim Services Agency in BC for women, girls and marginalized genders escaping sexual violence, domestic violence, and other forms of gender-based violence. We use a feminist, trauma-informed and harm reduction models of practice. The position requires a solid feminist lens and a grounded knowledge and analysis of violence against women and gender-based violence.

Page Grid: Pay Band ($40.61 - $53.71 an hour)

Benefits to working with Surrey Women’s Centre

• Three weeks paid vacation to start that grows the longer you are with SWC (pro-rated on your first year)
• An excellent employee benefits package including Short-term and long-term disability coverage (premiums are 100% paid by SWC)
• An Employee and Family Assistance program
• Generous leave provisions (sick time, special leaves)
• 3 paid self-care days a year
• 5 paid family responsibility days a year
• Women’s day paid day off
• Paid holidays
• Monthly clinical supervision sessions
• Regular team building and agency social events.
• Exciting in-house training opportunities
• Professional development funds
• A workplace that values collaboration, passion, continuous learning and integrity.

Job Summary

Reporting to the Executive Director, the Program Director is responsible for applying an informed feminist lens in program design, delivery and quality control and overseeing the evaluation of project and program services at the Surrey Women’s Centre’s programs and projects. The position requires developing strategic and operational plans for project management and program delivery. The key responsibility is to ensure that SWC is fulfilling its obligation in ensuring safety for our clients and working in collaboration with funders and system partners.

Key Duties and Responsibilities

Management of Programs and Projects

· Oversee Community Based Victim Support Programs to ensure they are effective in increasing safety for women fleeing violence

· Identify programmatic and staffing gaps at SWC

· Provide recruitment support as needed to fill program vacancies

· Support program evaluations as needed.

· Develop clear program plans to help guide teams in implementation.

· Articulate program needs to support fund development campaigns and applications; and,

· Use a gender-based analysis, integrating feminist, trauma-informed, and harm reduction principles in all program activity.

· Provide onboarding and off boarding support to Victim Support workers

· Conduct performance evaluations on teams on annual basis

· Coordinate Volunteer support as needed for the organization

Project Management

· Conduct needs assessment for project ideas

· Map out project workplan

· Manage and lead project planning sessions

· Coordinate, staff, contractors and resources

· Manage project reporting requirements

· Oversee project’s progress and adapt work as needed

· Manage relationships with funders and stake holders

· Conduct project review and provide reports for funder

Mentoring and Supporting Team Coordinators

· Identifying the human resource needs of the programs and ensuring qualified staff and volunteers are available to fulfill them;

· Providing direction and mentorship to Program Coordinators;

· Developing and implement onboarding processes in consultation with team coordinators to ensure feminist and trauma-informed services;

· Maintaining and implementing processes for performance review - with the Executive Director - of all staff;

· Developing and implementing a volunteer management program to support the level and quality of service needed in the community;

· Coordinating professional development for staff as needed and resources allow;

· Ensuring effective and efficient program teams; and

· Implementing processes for supporting off site program Coordinators

Evaluating Programs and Nurturing a Culture of Self Awareness/ Reflection

· Assist in developing program evaluation systems that meet the needs of both program staff, leadership and funders;

· Identifying program indicators and implementing evaluation systems; and,

· Facilitating reflection and continuous improvement that encourage dynamic team interactions and excellent service.

Developing and Enhancing External Program Partnerships

· Liaising with existing community partners to ensure healthy relationships for effective service for those fleeing gender-based violence;

· Building new partnerships to reflect emerging needs of those needing SWC programs and services; and,

· Advocating with community partners and - under the direction of the Executive Director - funders to ensure programs and services are meeting the needs of those fleeing gender-based violence in Surrey.

Contributing to and Collaborating with the SWC Leadership Team

· Working in close collaboration with the Executive Director and Team Coordinators to ensure SWC is achieving its mission and vision;

· Supporting strategic planning for the organization;

· Implementing program-specific parts of SWC strategic plans;

· Contributing to communications, awareness and other public relations activities on behalf of SWC; and,

· Advocating for the organization and its programs to decision-makers in BC and Canada.

· Other duties as assigned

Qualifications and Attributes

· Minimum of 3- 5 years’ experience in a senior management in a feminist non-profit sector

· Extensive knowledge and experience of Community Based Victim Support

Programs (minimum 3- 5 years)

· Bachelor’s degree in Social Work, Social Science, Human Resources or other related education. A combination of education and experience will be considered

· Demonstrated understanding of analysis of Gender Based Violence

· Legal knowledge and expertise an asset

· Experience in financial and budget management techniques and practices

· Extensive knowledge and understanding of dynamics of gender-based violence

· Experience in managing direct service work

· Experience with fund development is an asset

· Excellent written and verbal communications

· Capacity to manage high stress situations

· Ability to multi-task and manage various projects

· Big picture thinking and vision

· Attention to details

· Demonstrated conflict resolution skills

· Ability to develop, execute, analyze, and evaluate programs

· Knowledge of program evaluation and logic models

· Delivers the message in a clear, compelling, and concise manner

· Ability to work well under pressure and in changing situations

· Acts with diplomacy and tact

WORKING CONDITIONS

· This position normally works in a regular office environment, Monday to Friday, between the hours of 9:30 to 5:00 pm.

· This is a management support position and from time to time additional hours may be required to fulfil the duties of the position.

OTHER REQUIREMENTS

· Successful completion of Criminal Record check

· Confidentiality as per Agency and legislative requirements

We thank all applicants for their interest but due to the high volume of applications, we will only be contacting shortlisted applicants. We screen applications as they come in. This position is open until filled.

We strongly encourage applications from and prioritize hiring people from diverse backgrounds and experiences, including folks with lived experience, Indigenous people, and racialized peoples. We encourage, though don’t require, folks of these identities to indicate this on their cover letter.

We are an anti-violence organization supporting women and for that reason the employment opportunities are open to women only.

Job Type: Full-time, Permanent

Pay: $40.61-$53.71 per hour

Please send your resume and cover letter to recruitment@surreywomenscentre.ca.