Program Coordinator, Western Canada

WHO WE ARE

Up With Women / Exponenti’elles is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, Up With Women/Exponenti’elles is committed to serving our clients in the official language of their choice, anywhere within our service areas.

WHAT WE CAN OFFER

We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion. Click here to hear directly from our employees about what it’s like to work with us.

Benefits: 15 days paid vacation, 7 personal leave days, Office Closure between Christmas and New year, Health Plan (Paramedical and Dental), Health Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), birthday off, internal psycho-social resources, access to one on one coaching as available, and a positive and innovative office culture grounded in our core values of humanity, integrity, humour and results.

WORKING CONDITIONS

• Working hours: This position is full-time. You are expected to work 35 hours per week, over 5 days, with a minimum of 1 day in-office presence in the Vancouver office
• Eligibility to work in Canada: We offer a safe and inclusive workplace for people of all backgrounds and experiences. We strongly encourage individuals from underrepresented groups—especially in the social services sector—to apply.
• You must be eligible to work in Canada. This means you must be a Canadian citizen, a permanent resident, or hold a valid work permit.
• If your application is successful, a police information check (E-PIC) may be required.
• Some travel within Canada may be necessary.
• You may occasionally be required to work outside of regular business hours (evenings and weekends).

WHO YOU ARE

You share our passion for gender equity and poverty reduction and thrive in a collaborative, values-based culture where creativity and innovation are rewarded. You are a proactive individual with frontline experience supporting a diverse clientele in the social services sector and understand the importance of teamwork and collaboration. In addition to demonstrating high professionalism, you possess excellent interpersonal skills and are eager to work and grow within a recognized, innovative, and high-impact charitable organization.

Your commitment to teamwork, partnership, collaboration, trauma-informed practices, and empowering our clients will be essential in helping our team and organization ensure that more women and gender-diverse individuals in need receive the necessary support to find a sustainable path out of poverty.

Reporting to the Regional Manager, Western Canada, you will be based in Vancouver and will manage relationships with clients, community partners, and various other stakeholders. You will also undertake related administrative and operational functions.

WHO YOU ARE

You share our passion for gender equity and poverty reduction and thrive in a collaborative values-based culture where creativity and innovation are rewarded. You are a self-starter with front-facing experience supporting a diverse array of clients within the social services sector who understands the importance of teamwork and collaboration. You are a professional with excellent interpersonal skills who is excited about the opportunity to work and grow in a proven, innovative, and entrepreneurial high-impact charity.

Your commitment to teamwork, partnership, collaboration, trauma-informed practice and empowerment will help our team and organization ensure that more women and gender diverse individuals in need are well-served and on a sustainable pathway out of poverty.

Reporting to the Regional Manager, you will be based in Vancouver and be responsible for the management of relationships with clients, community partners, and various other stakeholders as well as being accountable for related administrative and operational tasks.

WHAT YOU WILL DO

• Development and management of relationships with clients, community partners, volunteers, and other stakeholders as required.
• Deliver informative and engaging presentations to community partners, and prospective clients virtually and/or in person and build ongoing relationships with community partner agencies and their staff.
• Deliver key program activities, including client outreach and recruitment, client intake, onboarding, regular check-ins, and support.
• Participate in program events, job fairs, and others as required.
• Plan, organize and co-facilitate regular client group discussion session as required.
• Support in planning, organizing, and securing facilitators for client workshops.
• Monitor implementation of program processes and policies for the purposes of high-quality service delivery and continuous quality improvement
• Create and maintain client records and program documents and presentations and file them in accordance with UWW’s policies and procedures.
• Facilitate positive relations within the program team, with other departments within UWW, and with stakeholders at large.
• Continuously assess the program's effectiveness and make recommendations for improvements. Implement any necessary changes based on evaluation findings.

Other duties assigned as required.

WHAT YOU OFFER

Required

• Experience working with diverse clients including clients with lived experience of poverty, housing and/or employment precarity, trauma, domestic violence, mental health and addictions, and disabilities.
• An understanding of and commitment to diversity, equity, inclusion and anti-oppression concepts and issues especially as they apply to women and gender diverse individuals living in poverty.
• Excellent community services navigation/relationship development skills
• Excellent oral and written communication skills, with the ability to effectively share and present information to all stakeholders.
• Strong project management skills and proven ability to work on multiple projects, concurrently.
• Demonstrated ability to take initiative and to work independently, as well as part of a team
• Strong interpersonal, organizational, and administrative skills, with a keen attention to detail.
• Excellent computer skills with demonstrated proficiency with word-processing/presentation/email/calendar software, search engines, and web-based platforms.
• Ability to exercise confidentiality, tact, and discretion.

Preferred

• Experience conducting client intakes and case management
• Fluent in written and spoken English, French is an asset