Program Coordinator

JOB DESCRIPTION – PROGRAM COORDINATOR

Reports to: Program Manager and AHT Manager

Location: Voice Found, Ottawa, ON

Classification: Full-time, 1 Year Contract with the possibility of extension

Compensation: $60,000 to $63,000 plus benefits

We are looking for a dynamic and experienced program coordinator for our expanding peer support program.’Support Pathways: Survivor-Led Capacity Building is a survivor-led, capacity-building initiative that strengthens and stabilizes peer support within Ontario’s anti-human trafficking service system. The project supports both anti-human trafficking organizations and peer supporters.

In this role, the incumbent, supported by a team, will work with survivors of human trafficking to provide specialized training, mentorship, and employment-readiness supports to prepare them for roles as employees or independent contractors, while recognizing diverse organizational capacities and service delivery models across Ontario and maintaining ethical standards and worker protections.

Job Purpose

The Program Coordinator is responsible for structuring, delivering, and tracking progress in anti-human trafficking education programs with a focus on Peer Support. The role teaches skills and supports progression, but does not provide stabilization, crisis response, or primary relational support.

Working in collaboration with the peer engagement mentor, an education development lead, and case management, you will be part of a team that supports participants as they move from engagement and expression to skill development, practice, and leadership. This role is responsible for facilitating structured programming, coordinating participant progression, and ensuring consistent data capture and program integrity across both streams.

Core Responsibility Areas

1. Program delivery + facilitation

• Primary function: develop, teach, guide, and structure learning
• Design and deliver structured sessions, workshops, and group-based programming
• Facilitate curriculum focused on:
  • Identity and storytelling boundaries, communication, and confidence
  • Leadership, facilitation, and professional skill development.
  • Maintain consistent and committed program schedules and cycles
• Prepare materials and adapt the curriculum based on participant needs
• Ensure sessions are structured, predictable, and safe for participation

2. Participant flow, readiness + progression

• Owns progression structure, not emotional stabilization
• Coordinate intake and readiness discussions with the AHT team
• Support participant movement across program pathways
• Monitor progression through stages of readiness
• Identify readiness for group participation, supported practice roles, leadership, and facilitation opportunities
• Prepare participants for increasing levels of responsibility

3. Data capture, tracking + reporting

• Owns data capture and quality at the program level
• Ensure accurate and timely documentation in EMHware and program systems
• Track key indicators across programs, including enrollment and participation, attendance and completion, progression through stages, participation in workshops, advancement to leadership roles, or paid opportunities
• Maintain program records and ensure data quality and consistency
• Support reporting requirements for funders at regular intervals (e.g., monthly)
• Identify data gaps and flag inconsistencies

4. Program Integration (workshops)

• In collaboration with the Education and Survivor Lead, coordinate workshops, storytelling sessions, and group activities
• Support structure and delivery of workshop cycles
• Work with Peer Engagement & Mentor to support participant readiness, coordinate contributor participation
• Ensure workshops are well-structured and well-timed, aligned with the curriculum, and delivered safely

6. Program coordination and collaboration

• Coordinate schedules, cohorts, and participant communication
• Work closely with:
  • Peer Engagement & Mentor to ensure engagement, attendance, stabilization
  • Community Development to route participants to opportunities and placements
  • Manager (Safety) to ensure mitigation of risk, escalation, and boundaries
• Participate in team meetings, supervision, and program planning

7. Evaluation

• Support the collection of participant feedback
• Monitor trends such as drop-off points, engagement patterns, and readiness challenges
• Contribute to program refinement and improvement
• Support the implementation of evaluation tools and processes

Scope Limitations

This role:

• Does not provide peer support or relational stabilization
• Does not provide case management
• Does not provide crisis intervention or emergency response
• Does not provide clinical or therapeutic services
• Does not independently determine participant readiness or advancement
• Does not function as an employment placement or job development service

All relational support is provided through the peer roles. AHT Manager oversees all safety, crisis, and risk concerns. Role boundaries are intentional to preserve program integrity and prevent role drift.

Qualifications

Education

Post-secondary education in Social Services, Community Development, Education, or related field (or equivalent experience)

Experience

• 2–4 years in program coordination, facilitation, or community-based programming
• Experience delivering structured group learning or workshops
• Experience with data tracking and reporting (asset)
• Understanding of trauma-informed and survivor-centered practice

Core Competencies

• Strong facilitation and teaching skills
• Highly organized and systems-oriented
• Ability to manage multiple cohorts and program streams
• Comfortable with data entry, tracking, and basic reporting
• Strong communication and collaboration skills
• Ability to maintain boundaries within a structured team model

Working Conditions

• Work includes regular group facilitation
• Some evening programming is required
• Requires consistency, structure, and boundary awareness
• Delivered within a trauma-informed, team-based environment