Professional Conduct Manager (Intake, Hearings & Compliance)

Professional Conduct Manager (Intake, Hearings & Compliance)

Position Type: Permanent, Full-time

Location: Hybrid (Head Quarter located in Toronto, Ontario)

Closing Date: Until filled

About the College

The College of Kinesiologists of Ontario (COKO) is the provincial regulatory body established under legislation to protect the public by ensuring that kinesiologists in Ontario practice in a qualified, ethical, competent, and accountable manner.

COKO is seeking a strategic, experienced and highly organized professional to provide operational oversight of the full lifecycle of its professional conduct processes.

About the Role

Key Accountabilities

Professional Conduct Intake & Case Management

• Lead the intake, triage, and tracking of complaints, mandatory reports, self-reports, and illegal practice concerns.
• Assess matters using legislative frameworks, standards of practice, and College policies to determine appropriate next steps, including referral to the Inquiries, Complaints and Reports Committee (ICRC) or initiation of Registrar’s Investigations.
• Ensure accurate, complete, and confidential record-keeping.
• Monitor case progression to ensure compliance with statutory timelines and internal policies.
• Monitor all cases to ensure timelines are met and internal and external parties, participants and contributors are appropriately informed throughout the process.
• Provide clear, timely, and accurate information to registrants, employers, and the public regarding complaints, reporting obligations, and professional conduct processes.
• Coordinate active caseloads, prioritizing matters based on risk and complexity.

Hearings & Committee Oversight

• Oversee and coordinate all aspects of matters proceeding to the Discipline and Fitness to Practise Committees.
• Serve as Hearings Officer, acting as a key liaison with legal counsel, Committee members, and other internal and external parties, participants, or contributors.
• Coordinate committee operations, including scheduling, materials preparation, documentation, and decision tracking.
• Ensure decisions are documented, communicated, and published in accordance with legislative requirements.
• Support and act as a resource for Committees by ensuring timely access to investigative reports and relevant documentation.

Compliance Monitoring & Risk Management

• Track and monitor registrant compliance with orders and decisions of the ICRC, Discipline, and Fitness to Practise Committees.
• Identify potential risks, compliance issues, or process gaps and take appropriate action.
• Ensure accuracy and compliance with public-facing information, including the Public Register and website content.
• Provide information and guidance to registrants, employers, and the public regarding professional conduct, legislative requirements, and College processes.
• Maintain strict confidentiality and integrity of all records in alignment with legislative and policy requirements.

Policy Development & Continuous Improvement

• Lead and support the development, review, and updating of policies, procedures, standards, and guidelines in accordance with the College’s policy framework.
• Conduct research into regulatory best practices and emerging trends to inform program enhancements.
• Conduct ongoing research and collaborate with the Registrar & CEO and Committees to develop and update standards of practice, guidelines, and policies.
• Identify and implement opportunities to improve operational efficiency, including process improvements and the use of technology.
• Prepare and analyze reports, metrics, and statistical data to support evidence-based decision-making and organizational planning.

Leadership, Committees & Organizational Contribution

• Maintain current knowledge of applicable legislation, including the Regulated Health Professions Act, 1991 (RHPA, 1991), the Kinesiology Act, 2007, and all relevant regulations, standards, and policies.
• Provide leadership, guidance, and oversight to staff and external contributors, including Independent Legal Counsel.
• Support training and orientation of committee members and external investigators.
• Coordinate and serve as a resource to the ICRC, Discipline, and Fitness to Practise Committees, including meeting logistics, documentation, and stakeholder liaison.
• Contribute to strategic and operational planning as a member of the management team.
• Support the development and management of the professional conduct portfolio budget.
• Support cross-functional initiatives, project work, and business continuity planning.

Qualifications

Education & Credentials

• Degree or diploma in law, administration, regulatory affairs or criminology would be an asset.
• Applicants with a suitable combination of education and relevant professional experience will be considered.

Experience & Expertise

• Experience in a regulatory, tribunal, legal, or healthcare environment.
• Strong understanding of administrative law and professional regulation (RHPA, 1991 knowledge is an asset).
• Demonstrated experience managing investigations, hearings, or professional conduct processes.
• Proven experience in policy development and review.
• Experience operating in a high-volume, risk-sensitive environment.

Skills & Attributes

• Strong strategic leadership and sound decision-making ability.
• Excellent organizational and case management skills.
• Superior written and verbal communication, including legal writing.
• Ability to assess risk, prioritize effectively, and manage competing demands.
• High level of professionalism, discretion, and confidentiality.

Other Information

Equity, Diversity & Inclusion

COKO is committed to fostering a diverse, equitable, and inclusive workplace that reflects the public we serve. We welcome applications from individuals of all backgrounds, identities, and experiences, including those who have been historically underrepresented.

We are committed to providing an inclusive and accessible recruitment process. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Compensation & Benefits

Compensation is commensurate with experience. This term position includes vacation entitlement, and extended health and dental benefits.

How to Apply & Contact Info

Please submit a combined cover letter and resume outlining your qualifications and experience.

Applications will be reviewed on a rolling basis. Only those selected for an interview will be contacted.

For more information, please contact Nancy Leris, Registrar & CEO at nancy.leris@coko.ca.