Personal Support Worker_FT-Contract

​DATE: September 19, 2025​
LOCATION: Toronto, ON – Social Medicine Housing Solutions
COMPENSATION: $52,109 - $53,400 annually prorated
CONTRACT DURATION: 1 Year Contract

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Full Time Contract Personal Support Worker(s).

Job Summary
The Personal Support Worker is responsible for rendering a range of services for the clients of the program consistent with its basic values and goals. The Personal Support Worker will support, as assigned, the needs of the vulnerable, at risk, older adults and seniors living on-site under the auspices of the program. This support relates to the physical, cognitive, mental health and social/recreational needs of the clients. The staff member will maintain the established routines of the program including all security, fire and general health and safety practices. The Personal Support Worker will perform these and other delegated responsibilities to ensure the quality of personal care of the clients of the program.

Social Medicine Housing Solution (Social Medicine) is an interdisciplinary team of providers from the University Health Network and LOFT Community Services that provides wrap around services to individuals with concurrent conditions that span physical and mental health challenges and social and economic vulnerability who are experiencing homelessness or at risk of losing their housing.

Social Medicine delivers clinical hands-on support to those with complex healthcare needs providing outreach and case management services with access to psychiatric and medical assessment, consultation, and access to treatment, service planning, advocacy, and system navigation support. The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges. The Social Medicine team works from a housing first and harm reduction approach. The goal is to work with individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.

What You Will Do

• Support of the physical and mental health requirements of client
• Establish a working rapport with clients that supports their dignity, encourages personal empowerment, and facilitates addressing their psychosocial, behaviour management and medical needs.
• Support clients with reminders related to taking their medications at the scheduled time(s) and in accordance with their physicians' instructions.
• Adhere to residence/program established medication system procedures, including ordering, recording and reminding clients about the administration of their medication as well as the self- medication program.
• Monitor and support clients with medical problems and illnesses, including cleaning areas which require immediate attention, i.e. linens, floor coverings, etc. for the comfort and support of the clients. Further, record illnesses and circumstances related to illness, and arrange for medical/emergency intervention in liaison with the Senior PSW and Program Manager.
• Encourage and assist clients in the following activities of daily living:
  • laundering and ironing of personal clothing
  • dressing/undressing, and ensure clients are dressed appropriately,
  • personal hygiene including grooming, shaving, oral hygiene, nails and bathing,
  • ambulation, toileting and transferring support,
  • at mealtimes, meal preparation, serving, feeding, cutting food, etc.,
  • care for incontinent clients, make client's bed,
  • shopping.
• As a means of promoting a normalized lifestyle, support clients with daily living chores such as bed making, dusting, sweeping and generally keeping their living space in a clean and orderly fashion.
• Provide support with managing behaviours and problems arising from cognitive issues.
• Provide social support in areas such as conversation, making phone calls, writing letters, facilitating interest in hobbies and other recreational activities.
• Escort to medical appointments, visiting friends and other identified needs for social interaction in the community as needed.
• Maintain current and accurate records of the provision of care services and document behaviours for individual clients in accordance with established procedures.
• Participate in regularly scheduled meetings with clients and/or other members of the staff team for the purpose of developing goals of support for individual clients. Adhere to the goals and tasks developed.
• Maintenance ad security, fire and general health and safety
• In emergency situations, contact appropriate emergency services immediately. In addition, record all incidents using the appropriate forms. Contact with the Program Manager or designated person will be initiated in accordance with residence/program procedures and practices.
• Interact with clients during the designated shift, where appropriate. In addition, a formal contact will occur daily to ensure client comfort and safety.
• If a client is missing, record and follow up according to the program procedures.
• Ensure equipment and supplies for personal support are readily available. Report any damage or need for repair to maintenance and the Program Manager.
• Specific medical responsibilities (at applicable sites)
• Monitor the medication program, working directly with the physician, the pharmaceutical consultant, other Personal Support Workers and the Program Manager regarding any problem in the system.
• Ensure the proper storage and recording of medication from the pharmacy, in consultation with the pharmacist and physicians.
• Social/ Recreational Activities
• Attend program co-ordination meetings and participate in planning activities, as required.
• Maintain accurate records of program participants.
• Keep appropriate staff informed of client absent for meals/medication items, because of special outings.
• Ensure that equipment/supplies required are available and ready for use. Report any damage/need for maintenance on equipment to Senior PSW and Program Manager.
• Actively participate in all planned program activities
• Other responsibilities as delegated by the Services Coordinator or Program Manager.

What You Bring:
Must Haves

• Post-secondary education in human services. This qualification may be met by, but not restricted to, a diploma or certificate from a recognized community college (Gerontology Worker Diploma, Personal Support Worker Certificate etc.)
• Experience with vulnerable, older adults and seniors with unique special needs including cognitive impairments and/or mental health issues.
• Knowledge of medication and general health and psychiatric conditions
• First Aid and CPR training
• Ability to organize activities and work with individuals and groups in the areas of assessment, problem solving and crisis management.
• Ability to interact with clients in a positive and supportive manner.
• Demonstrated ability to work with multi-disciplinary professionals and other staff in a team environment.
• Possession of a vehicle and valid Ontario Driver's License is a must!
• Good oral and written English skills.
• Creativity and flexibility.
• Computer skills are required.

Nice-to-Haves

• Experience in social/recreational co-ordination preferred.

Work Environment

• Expected to meet people outside, making exposure to the weather an expectation of the position.
• A car is not a requirement of the position however driving for prolonged periods of time with frequent stops is an essential part of the job.
• You may need to walk on rough terrain from time-to-time, for example uneven ground, parks, or ravines while providing outreach to community members sleeping outside.

What We Offer

• E-learning program available all year round
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: October 3, 2025​