Penticton Hospice Volunteer Coordinator

The Penticton & District Hospice Volunteer Coordinator, an employee of the Penticton & District Hospice Society, recruits, trains, schedules and supports volunteers to provide compassionate patient care and administrative support, ensuring compliance with hospice and health care regulations. Key duties include screening volunteers, managing training and scheduling, and fostering engagement to support palliative care residents and families.

Core Responsibilities

• Recruitment & Training: Develops recruitment strategies, interviews, and trains new volunteers to meet standards.
• Volunteer Management: Assigns volunteers to roles to support residents/families, schedules shifts, and monitors performance to ensure quality support.
• Compliance & Recordkeeping: Maintains accurate, up-to-date documentation on all volunteer activities to ensure regulatory compliance. Develops and manages an annual budget for associated expenses. Provides monthly reports to the Society’s Board of Directors.
• Support & Retention: Provides supervision, guidance, recognition programs and emotional support to volunteers to foster retention and engagement.
• Collaboration: Coordinates with the palliative health care team, residents and families to meet the needs of the resident.

Skills and Qualifications

• Experience: Previous experience in volunteer recruitment, training, and management is required. Experience in a hospice or health care setting is preferred. Prior successful supervisory and mentoring roles is necessary.
• Communication: Excellent verbal and written communication skills for managing and motivating a team and providing support. Ability to liaise with Board and Interior Health effectively.
• Education: A background in Hospice Palliative Care or a certificate in Management of Volunteers is highly desirable. A post-secondary degree, certificate or diploma in social or health sciences is an asset. Completion of the Fundamentals of Hospice Palliative Care or equivalent training is required within first year of employment.
• Attributes: Compassion, empathy, leadership, organizational skills, and the ability to perform well in a sensitive environment. Problem-solving abilities to respond to emerging patient needs, address conflicts or challenges in volunteer care. Ability to handle sensitive conversations and maintain strict confidentiality.
• Knowledge: Prior work with a non-profit Board of Directors is an asset.
• Transportation: Valid driver’s licence and access to a vehicle.

Remuneration

• The Volunteer Coordinator is a full-time (37.5 hours/week) position, primarily delivered Monday to Friday but with flexibility provided for issues arising during weekends.
• Compensation (salary and vacation) is commensurate with experience and training.

How to apply:

• Applications received by May 25, 2026 should include a brief resume and covering letter outlining your experience and training as they relate to the identified core responsibilities, skillsets and qualifications can be sent by email to: boardchair@pentictonhospice.com