Pathway Support Counsellor

About YOU

You are passionate about supporting children, youth, and families, especially during times of transition and increased need. You are organized, reliable, and thrive in community-based work, bringing a strong ability to coordinate care and support families across home, school, and community settings. You build strong relationships and work collaboratively with families, teams, and community partners to ensure services are connected, accessible, and responsive. Your ability to balance flexibility with structure, and approach complex situations with empathy and sound judgment, will allow you to succeed as a Pathway Support Counsellor at ROCK.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology-informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on-site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

The ROLE

As a ROCK Pathway Support Counsellor, you will help strengthen continuity between Home-Based Intervention and Live-In Treatment programs. You will support transitions between levels of care, helping youth and families move smoothly through services while improving overall client flow and access to care.

The Pathway Support Counsellor is part of the Pathways for Family Intervention and Treatment (PFIT) team and plays an important role in supporting youth and families as they transition between Home-Based Intervention and Live-In Treatment programs. This role helps ensure continuity of care, coordinated service planning, and smooth transitions between levels of service while improving overall access to care and client flow.

This is an in-person position working three to four evenings per week (until 8:00–9:00 p.m.) in both Live-In Treatment and Home-Based Intervention (in clients’ homes). The Pathway Support Counsellor will also participate in the PFIT Consultation Team, contributing to client consultations, case reviews, and integrated care planning.

This is a newly created, full-time contract position with an end date of March 31, 2028

Key Responsibilities:

• Work flexible evening shifts in both Live-In Treatment and Home-Based Intervention settings.
• Act as the primary Counsellor for designated youth in the PFIT follow-up pathway.
• Assist in the development, implementation, and monitoring of client treatment plans and plans of care.
• Support transitions between Live-In Treatment, Home-Based Intervention, and community services.
• Collaborate with youth, families/caregivers, and the PFIT team to develop coordinated, client-centered care plans.
• Consult and collaborate with interdisciplinary teams and community service providers.
• Provide culturally responsive services that reflect the diverse needs of families.
• Deliver services in a variety of settings including homes, Live-In Treatment programs, schools, and the community.
• Use a variety of therapeutic interventions including individual, family, and parent-focused support.
• Provide in-home support including behaviour management strategies, emotion regulation support, risk assessment and safety planning, parent coaching, life skills support, and connections to community resources.
• Complete administrative duties including documentation, data entry, monthly statistics, and reporting requirements.
• Follow all agency policies and procedures related to client safety, documentation, and health and safety.
• Provide supervision to students as required.
• Other related duties as assigned.

Who we’re looking for:

Education

• Diploma or Degree in Child and Youth Work, Social Work, or a related field from a recognized university.
• Eligibility for registration with the Ontario College of Social Workers and Social Service Workers and/or the College of Registered Psychotherapists of Ontario (CRPO) is considered an asset.

Experience

• Minimum of three (3) years of clinical experience working with children, youth, and families.
• Experience providing individual, family, and group interventions.
• Experience working in community-based and/or residential treatment settings is preferred.

Skills

• Strong clinical, organizational, and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong collaboration and coordination skills.
• Knowledge of the Child, Youth and Family Services Act and children’s mental health services.
• Ability to work flexible hours, including evenings.

What This Role Offers

• Opportunity to work across programs and support continuity of care.
• A collaborative, interdisciplinary team environment.
• Meaningful work supporting youth and families across the service pathway.
• Opportunity to contribute to integrated care planning and service development.

What will help you succeed:

• Excellent communication and interpersonal skills.
• Strong organizational, administrative, and case management skills.
• Sound decision making and problem-solving skills.
• A proven ability to work independently.
• Strong time management and multitasking skills in a fast-paced work environment are essential
• Proficient in the use of technology and working in a virtual environment; MAC OS operating systems; strong MS Word and Excel competencies are essential; expertise in the use of PowerPoint is an asset
• Reliable transportation for traveling within the Halton Region in alignment with the program needs

Our rewards ROCK, join our team and ENJOY:

🕒 Flexibility: Plan your schedule to balance with your personal life.

🏥 100% employer paid premiums for extended health and dental benefits

🌴 Recharge: Paid time off, 2 weeks' vacation, 2 additional ROCK holidays.

🍎 Wellness: Wellness days and Discounted GoodLife memberships.

Be part of a team that makes a difference. Apply today and help us shape the future of mental health care for children, youth, and families!

ROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.

If you are invited to participate in the interview process and require accommodation for the interview, we ask that you provide your accommodation request as soon as reasonably practicable. Please be advised that you may be requested to provide verifiable supporting information, such as medical or other documentation depending upon the type of Code-protected accommodation, to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. ROCK treats all accommodation requests confidentially.

Please note that ROCK positions are currently working in an on-site and virtual hybrid model. Positions are located in the Halton Region and travel between sites may be required.