Part Time Operations Assistant

About Good Foot Delivery and Support Services:

Good Foot Support Services is a Toronto-based registered charity and social-purpose organization that exists to address the systemic exclusion of Autistic and neurodivergent individuals, an overwhelmingly disadvantaged and underrepresented group within the workforce.

Since 2010, we have worked to break down barriers to employment by providing meaningful, paid work and critical skill-building opportunities through our courier service, employment readiness program and tailored support.

Our work is founded on a simple yet profound belief: with the right support, autistic and neurodivergent individuals can thrive in the workforce and make meaningful contributions to their communities.

Our Approach:

Good Foot Delivery & Support Services enhances the long-term employability of autistic and neurodivergent individuals through personalized support, training, and work experience to build skills, independence and confidence.

We provide meaningful employment through our courier service and offer a free employment readiness program, Good Foot Forward, featuring interactive learning, job shadowing, 1:1 coaching, and work placements to help youth build skills, confidence, and independence.

About the Role:

Good Foot Delivery seeks a part-time Operations Assistant to join our Dispatch team, working on tasks crucial to delivery operations, customer relations, and administration. In this role, you will actively contribute to the Operations team, ensuring orders are dispatched efficiently, supporting Couriers on the road, and providing excellent customer service to meet client needs and contribute to long-term business growth. This role is hands-on and requires close interaction with Couriers throughout their shifts, providing real-time support and troubleshooting while ensuring Couriers complete deliveries. Additionally, you will assist the Business Operations team with ad hoc tasks as needed, helping to maintain smooth day-to-day operations.

Reporting to: Business Operations Manager

Duties and Responsibilities:

Dispatch & Courier Support

As part of the Operations team:

• Dispatch orders based on Courier availability, location, and Courier capabilities.
• Foster strong relationships with Couriers by ensuring open lines of communication, providing immediate assistance when issues arise, and offering ongoing encouragement and feedback to ensure successful delivery completion.
• Act as a point of contact for any matters that may arise for a Courier while in transit.
• Monitor the route and status of all Couriers to ensure delivery within guaranteed times.
• Proactively troubleshoot and resolve potential delivery and pickup issues before they escalate into service issues.
• Monitor relevant inboxes to ensure orders are completed in accordance with organizational standards.
• Assist Couriers with troubleshooting issues related to applications and devices used within the organization.
• Maintain Courier work records and schedules, and ensure timesheet summaries are completed accurately.

Customer Service

As part of the Operations team:

• Develop a strong knowledge of Good Foot’s service to facilitate conversations with current and potential customers.
• Build strong customer relationships by providing excellent customer service to encourage new and repeat business.
• Respond to customer inquiries via email and phone, ensuring timely, polite, and professional responses.
• Provide consistent, concise and accurate information to customers.
• Assist in addressing customer concerns promptly, ensuring that their needs are met effectively while escalating more challenging issues to the appropriate team members.

Other:

• Contribute to and collaborate with the Office team on administrative and operational activities to ensure organizational goals are met.
• Other duties as assigned.

Qualifications & Requirements:

• Ability to work well under pressure and in fast-paced, dynamic environments.
• Strong organizational skills, with a keen eye for detail and logistics.
• Proven ability to multitask, prioritize, and solve problems in high-pressure situations
• Adaptable and able to pivot between tasks quickly when unexpected issues arise
• Empathy and interpersonal skills to build supportive relationships with neurodivergent Couriers
• Ability to work independently, take initiative, and assume responsibility with minimal supervision
• Punctual and attentive, consistently present and engaged during shifts to support Couriers effectively
• Excellent verbal and written communication skills
• Knowledge of the GTA and TTC routes is preferred
• 1 year of experience in customer service or a general office/administrative role preferred
• Comfortable working in person as this is not a remote position
• Experience working as part of a small team. Experience working on a team that includes neurodivergent individuals is an asset.
• Familiarity and comfort with technology and various software and platforms, including Outlook, QBO, Asana & Google Workspace (Drive, Sheets, etc.)

Position Details:

Pay: $26/hour

• Permanent, part-time role: 20 - 30 hours per week, with the possibility of additional hours during busier periods or when vacation coverage is needed.
• Shift hours:
  • General dispatch hours: 8:30 am – 5:30 pm, Monday to Friday.
  • This role primarily serves as the closer, with standard shifts from 12:00 pm – 5:30 pm, Monday to Friday.
  • During peak delivery periods, you may need to stay later if couriers are still on the road. These extended hours are occasional and dependent on delivery volumes.
• Personal Days: 5 personal days per 12-month period
• Vacation Days: 10 vacation days per 12-month period
• Location: 40 Eglinton Ave E, Toronto ON. Please note, this is an in-office position
• Start date: Immediate preferred

To Apply:

Please email recruitment@goodfootdelivery.com your cover letter and resume in PDF format, and include "Operations Assistant" in the subject line. The deadline for applications is January 2nd, 2026.

We encourage candidates to apply, even if they do not meet all the qualifications or requirements, as we value diverse perspectives and are committed to fostering a supportive and inclusive work environment.

Good Foot is built on values of diversity, equity, and accessibility. We recognize the unique contributions that individuals from marginalized communities bring to our organization and encourage applications from people representing the diverse community we serve. Good Foot strives to create a respectful, accessible, and inclusive work environment. If you have any accommodation requests after filling out this application, please include them in your cover letter.