Operations Manager

Do you want to make a real difference in the lives of young people? Liberty For Youth is an impactful charitable organization dedicated to empowering youth in Hamilton, The County of Brant, Brantford, and surrounding areas. Founded in 2003, we provide an intensive mentoring program fueled by the generous support of donors, funders, volunteers and staff, and community partners.

Our mentoring model goes beyond short-term fixes, focusing on building inner character, developing essential life and leadership skills, and inspiring at-risk youth to become constructive and thriving members of our community. We achieve this through our four programs: Prodigal Sonz, Character Development, Bright Choices, and LEAD.

We are seeking an experienced Operations Manager to lead and synchronize the daily workflows of our core departments and community initiatives. Reporting directly to the Executive Director and Director of Operations (Co-Founders), you will handle day-to-day administration, personnel oversight, marketing coordination, workplace safety, facility management, and event execution. The ideal candidate is a master of execution who can keep our multi-department ecosystem running smoothly, safely, and strictly compliant, while bringing our community events to life.

Key Responsibilities

1. Departmental Oversight & Supervision

• Direct, monitor, and evaluate the day-to-day activities of the charity's various operational departments (Administration, Marketing, Facilities, and IT/Systems).
• Serve as the main bridge between department staff and executive leadership, ensuring organizational targets are met efficiently.

2. Human Resources, Team Administration & Workplace Safety

• Supervise department staff and handle initial recruitment phases, including reviewing resumes, screening candidates, and coordinating hiring schedules.
• Manage internal HR administration (e.g., executing organizational policies, distributing team software, drafting standard verification paperwork).
• Oversee joint health and safety initiatives, ensuring organization-wide compliance with provincial Occupational Health and Safety (OHS) standards, including the implementation of workplace harassment, wellness, and violence prevention policies.

3. Event Management & Logistics

• Lead the operational planning, execution, and wrap-up of all major charity events, fundraisers, and community initiatives (e.g., annual golf tournaments, fundraising gala).
• Source, negotiate, and manage contracts with event-specific vendors, decorators, caterers, and venue staff to ensure high-quality execution within budget.
• Serve as the primary point of contact on event days, directing staff, managing volunteer schedules, troubleshooting operational issues, and ensuring a seamless experience for attendees and donors.

4. Marketing & Digital Coordination

• Manage workflows for the charity's public-facing digital assets, ensuring timely updates to website pages (events, campaigns, and information hubs).
• Supervise the production, finalization, and distribution of event-related print and digital marketing collateral (e.g., event handcards, signage, digital flyers).

5. Facilities, Logistics & Regulatory Compliance

• Plan, organize, and direct administrative services relating to our physical operations, including facility upkeep, maintenance, and structural safety standards.
• Act as the primary Health & Safety officer for physical workspaces, establishing fire safety protocols, coordinating emergency drills, managing first-aid compliance, and addressing physical workplace hazards.
• Act as the primary administrative point of contact for municipal services, emergency notifications (e.g., building alarm), and provincial regulatory bodies to ensure the charity remains fully compliant with all local bylaws and safety codes.
• Maintain organized administrative records, operational logs, and data entries to support organizational transparency and meet federal/provincial compliance standards for non-profit operations.
• Vet, source, and coordinate external contractors and trade vendors (e.g., painters, printers, maintenance services), ensuring all contracted work meets regulatory, safety, and insurance requirements.

Employment Requirements

• Education: A bachelor's degree or college diploma in business administration, public administration, non-profit management, event management, or a related field is required.
• Experience: 5+ years of experience in an administrative, operational, or event management role for teams over 10 members with a strong preference for individuals from the non-profit sector.
• Core Competencies: Proven experience planning and executing mid-to-large scale events, a comprehensive understanding of operational compliance and Canadian workplace safety regulations, strong team leadership capability, budget tracking skills, and experience working directly with executive-level directors.