Operations Manager

Operations Manager Information Orillia Inc. – Orillia, ON One year contract position | $60,000–$75,000 per year | In-person

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“Making a difference”

Information Orillia is seeking an experienced, highly organized Operations Manager with a strong background in social services to lead internal operations and support the delivery of high-quality, community-based programs.

This role requires exceptional interpersonal skills, proven leadership ability, and strong organizational and business management expertise. The successful candidate will focus on strengthening internal operations and delivering a “gold standard” of service across all programs.

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Key Responsibilities

• Oversee day-to-day operations of social and financial service programs
• Lead, support, and supervise staff, students, and volunteers
• Ensure high-quality, client-centered service delivery
• Manage core service areas: System Navigation, Income Tax Clinic, Volunteer Management, Client Contact Management, and Information Hub
• Implement process improvements and manage multiple projects and priorities
• Build and maintain relationships with community partners and stakeholders
• Represent the organization at meetings, events, and committees (limited external focus)
• Collect and analyze service data to support reporting and grant applications
• Ensure a safe, professional, and client-focused environment
• Develop onboarding and orientation processes, including de-escalation practices
• Report weekly to a designated Board representative and provide monthly operational reports

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Strategic & Operational Focus

• Execute strategic priorities established by the Board
• Focus on internal stabilization and operational excellence
• Deliver sustainable, high-quality programs aligned with community needs
• Build a strong, collaborative, and sustainable team environment

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Qualifications

• Diploma or degree in Social Work, Social Services, or related field (preferred)
• Social Worker certification considered an asset
• Minimum 3 years operations management experience (preferred)
• Minimum 1 year experience in social services (required)
• Strong communication, interpersonal, and leadership skills
• Excellent organizational and project management abilities
• Proven ability to multitask and meet deadlines in a fast-paced environment

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What We Offer

• Competitive salary: $60,000–$75,000
• Paid time off
• Meaningful work in a community-focused organization
• Opportunity to lead impactful programs and drive operational excellence

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