Operations Lead - People and Communities

VOLUNTEER ROLE DESCRIPTION Climate Resilient Communities

Role Title Operations - People and Community

Function Operations

Reports To Strategic Lead

Role Level Leadership

Time Commitment 7-10 hours per week

Start Date March 2, 2026

Duration Ongoing

Check-in Frequency Weekly meetings (2-3x per week)

About Climate Resilient Communities Climate Resilient Communities (CRC) is a volunteer-run not-for-profit operating under Transition Toronto. We work at the intersection of community, data & AI, and climate change to strengthen communities' capacity to bounce forward from climate challenges. Our mission is to help community groups effectively advocate for their needs and find solutions to environmental, social, and economic challenges exacerbated by changing climate. Learn more at https://crc.place.

Role Purpose The Operations Lead - People and Community will provide critical operational support to enable smooth and sustainable organizational functioning during a period of growth. Our strategic leadership team requires additional capacity to manage the volunteer lifecycle, communications infrastructure, and day-to-day operational coordination. This role is essential for relieving operational burden on leadership while ensuring effective volunteer engagement, clear internal communications, and professional external presence. You will create the systems and processes that keep our volunteer community connected, informed, and productive. Key Responsibilities

Core Operational Leadership:
• Volunteer Lifecycle Management: Coordinate volunteer communications and manage

the complete volunteer lifecycle in collaboration with the Volunteer Management (VM) team and Project Leads (PLs)

• Internal Communications: Manage internal communications across Slack and email channels, ensuring timely information flow and team coordination

• Meeting Coordination: Organize and facilitate major organization-wide meetings, ensuring effective participation and follow-through

• External Communications: Develop and distribute newsletters providing updates on Sprout and CRC initiatives to partners, subscribers, and the broader community

• Stakeholder Response: Monitor and respond to inquiries from external-facing general mailboxes (excluding volunteer and partnership-specific inquiries)

• Organizational Systems: Maintain organizational chart and volunteer activity tracker to ensure accurate records and visibility

Additional responsibilities include:

• Develop and refine volunteer communication templates and protocols
• Identify opportunities to streamline operational processes and reduce administrative

burden
• Support onboarding and offboarding processes for volunteers
• Coordinate cross-functional initiatives requiring organization-wide participation
• Track and report on operational metrics related to volunteer engagement and

communications effectiveness
• Serve as a liaison between operational needs and strategic priorities
• Contribute to building a culture of sustainable volunteering and preventing burnout

across the organization Required Qualifications

• Demonstrated experience in people management and team coordination
• Proven track record managing both internal and external communications in a

professional context
• Experience running operations in a nonprofit, community organization, or

volunteer-based environment
• Strong organizational and project management skills with ability to manage multiple

priorities
• Excellent written and verbal communication abilities
• Proficiency with digital collaboration tools (Slack, email platforms, spreadsheets,

project management tools)
• Self-directed work style with ability to identify needs and take initiative
• Commitment to supporting volunteer wellbeing and sustainable engagement

practices Nice-to-Have Qualifications

• Leadership experience in volunteer-based, nonprofit, or community organizations
• Experience with volunteer management systems or databases
• Familiarity with newsletter platforms and external communications tools
• Background in change management or organizational development
• Experience with asynchronous communication and distributed team coordination
• Knowledge of best practices in volunteer recruitment, retention, and recognition
• Understanding of climate, environmental, or social impact sectors
• Experience with creating tracking/reporting systems

Key Deliverables & Success Metrics
• Operational Sustainability: Smooth and consistent CRC operations with reduced

burden on strategic leadership
• Volunteer Engagement: Well-coordinated volunteer communications resulting in

improved engagement and retention across projects
• Internal Communications: Timely, clear, and effective internal communications with

high team satisfaction
• External Presence: Regular, professional newsletters and external communications

that strengthen CRC's partnerships and community presence
• Organizational Systems: Accurate, up-to-date organizational chart and volunteer

tracking systems
• Meeting Effectiveness: Well-organized organization-wide meetings with clear

agendas, documentation, and follow-up
• Stakeholder Responsiveness: Timely responses to external inquiries demonstrating

professionalism and organizational competence
• Process Improvements: Documented operational processes and templates that

enable scalability and knowledge transfer How to Apply Interested candidates should submit their application through the Google Form link: https://forms.gle/s6ULESPkGP9UiiEq7. Please include a brief statement of interest explaining why you're passionate about this role and any relevant experience within the form.

Climate Resilient Communities values diversity and inclusion, seeing volunteers as essential partners and co-creators. We value their diverse perspectives and community knowledge, encouraging them to

challenge and guide our initiatives.

https://forms.gle/s6ULESPkGP9UiiEq7