Operations Director

Location: 629 Princess St

Organization: Martha’s Table

Reports To: Chief Executive Officer (CEO)

Position Type: Full-Time

About the Role

We are seeking a dynamic and experienced Operations Director to lead the day-to-day execution of our organization’s operations. This role is critical in ensuring organizational effectiveness, compliance, and a positive workplace culture while supporting sustainable growth and mission delivery.

The Operations Director will provide leadership across teams, oversee program delivery, ensure financial and regulatory compliance, and support the organization’s strategic priorities.

Key Responsibilities

Leadership & Team Management

• Provide direct supervision, guidance, and support to the Operations Manager and Administrator
• Foster a positive, collaborative, and accountable workplace culture
• Ensure staff and volunteers have the tools, training, and support required to succeed
• Support volunteer recruitment, engagement, and retention efforts

Operations & Program Oversight

• Oversee all program delivery to ensure alignment with the organization’s mission, vision, and policies
• Ensure the facility is safe, well-maintained, and operating within budget
• Monitor daily operations and proactively address gaps, risks, or inefficiencies
• Prevent mission drift and support sustainable organizational growth

Compliance & Risk Management

• Ensure compliance with all health and safety standards and organizational policies
• Maintain and update policies in accordance with regulatory and legal requirements
• Support organizational risk management practices and internal controls

Financial Oversight & Accountability

• Review and approve organizational expenditures (e.g., payroll, day-to-day purchasing and repairs)
• Ensure grant funds are utilized in accordance with funding agreements and timelines
• Track, document, and report on grant-related expenses
• Support the annual external and monthly internal audit process and ensure accurate financial reconciliations
• Participate in annual budget planning with the CEO
• Ensure inventory and supplies are maintained and used appropriately

Stakeholder & Donor Engagement

• Support CEO to build and maintain positive relationships with onsite donors and volunteers
• Identify and share donor engagement opportunities with the CEO to support major and legacy giving
• Support fundraising initiatives and event logistics as required

Reporting & Administration

• Provide regular operational updates and reports to the CEO
• Ensure accurate documentation, reporting, and record-keeping across operations
• Perform additional duties as required to support organizational priorities

Qualifications & Experience

• Proven leadership experience in operations management, preferably in a non-profit or community-based environment. The ideal candidate will have 3-5 years of management experience and related degree/certificate. Knowledge and understanding of HR will be beneficial.
• Strong understanding of financial oversight, budgeting, and grant management
• Experience with health and safety and policy maintenance, compliance, and risk management
• Demonstrated ability to lead teams, manage performance, and foster a positive workplace culture
• Excellent organizational, problem-solving, and decision-making skills
• Strong interpersonal and communication skills, with the ability to engage diverse stakeholders, employees, and volunteers

Key Competencies

• Strategic and operational thinking
• Leadership and team development
• Accountability and attention to detail
• Adaptability and sound judgment
• Relationship building and communication

Why Join Us

Join a fast-paced, dynamic team making an immediate and meaningful impact on food security in Kingston. This senior-level role offers the opportunity to support individuals as they navigate daily challenges and work toward greater self-sufficiency. It is a highly rewarding position—one that goes beyond a job to make a tangible difference in people’s lives. You will have:

• Opportunity to make a meaningful impact on the community
• Be part of a collaborative and mission-driven team and work environment
• Leadership role with influence on organizational growth and direction
• Pension and benefits plans

How to Apply

Please submit your resume and a cover letter outlining your experience and interest in the role to rondac@marthastable.ca

Salary range based on $ 30.00/hr to $35.00/hr

Benefits—Competitive health benefits, RRSP Pension Plan, EAP, internal supplemental health benefits.

Mission Statement—Our mission is to provide a caring place where people in need can have access to a nutritious meal and find community social support.

Our vision—we envision a community where hunger is eliminated, where everyone is empowered, respected, valued, and has access to the services they need to live with dignity.

**Please inform us of any accommodation we need to provide to ensure a barrier-free recruitment experience. Accommodation is available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at rondac@marthastable.ca Martha’s Table is committed to an inclusive, barrier-free selection process and workplace.**