Mental Health Support Coach

Are you entrepreneurial, client-focused and committed to teamwork and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with Centre for Skills Development!

Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, language training & settlement services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples’ lives is integral to the business of Centre for Skills.

For more information, visit: centreforskills.ca

Job Number: 438

Job Title: Mental Health Support Coach

Location: All sites / Virtual

Schedule Full-time (35 hours per week)

Hours of Work: Monday to Friday, 8:30am – 4:30pm

Reports To: Sr. Program Coordinator

This role involves providing one-on-one brief support counseling and needs assessments to clients, to identify and address their short-term and long-term needs through personalized support plans and appropriate referrals. The Mental Health Support Coach will deliver crisis intervention, mental health support, and case management while working closely with instructors, settlement information specialists, and community organizations to facilitate workshops and build strong partnerships. Additionally, the role requires active engagement with community health providers, internal staff, and external networks to ensure comprehensive client support. Strong assessment, crisis intervention, facilitation, and relationship-building skills, along with knowledge of mental health policies and community resources, are essential for success in this position. These are your responsibilities:

• Provide one-on-one brief support counseling to clients in Centre for Skills programs and services and to those referred.

• Provide needs assessment to newcomer clients, identify short-term and long-term needs and provide a working plan to facilitate and assist to suitable internal and external referrals.

• Develop a plan of support and goals that are aligned with a client-centered approach.

• Provide timely counseling and referrals based on identified needs (life skills, crisis intervention, in- person / email / telephone / text support).

• Develop supportive alliance with clients by providing supportive counselling in the areas of mental health, substance abuse, suicide risk, grief, crisis intervention, trauma, and other issues.

• Provide crisis intervention and exercise good judgment in emergency and/or crisis situations, and follow-up post crisis.

• Using a client-centered approach, research appropriate resources and referrals for clients within a community support network on behalf of clients in association with their community support network

• Work closely with instructors, settlement team members and the Community Connections team to develop and facilitate group workshops, presentations and information sessions.

The Opportunity

Embark on a Bright Future with Centre for Skills Development

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• Establish, develop and nurture community partnerships in the areas of wellbeing, mental health and newcomer support.

• Promote Centre for Skills Development services by attending community events and partnership meetings.

• Build and maintain close collaborative working relationships with other healthcare professionals and community support networks throughout Halton region.

• Work closely with program managers and the settlement team to meet overall program funding targets.

• Provide accurate and timely reporting, including monthly statistics, success stories and narratives.

• Attend and participate in staff and department meetings, as well as other meetings and workshops as required.

• Help to provide innovative program development that encourages open communication and engagement related to mental health and wellbeing across Centre for Skills.

What you need to bring to this job:

• Experience in working with adults from culturally and socio-economically diverse backgrounds and awareness of issues and challenges facing newcomers.

• Sensitivity and understanding of persons of diverse cultural backgrounds demonstrating extensive experience in working with Newcomers in a multicultural environment.

• Knowledge of major mental illnesses including signs and symptoms.

• Knowledge of case management including, local resources and access to services.

• Excellent assessment skills and crisis intervention skills.

• Effective written and verbal communication skills.

• Strong time management skills and ability to work under pressure.

• Create a safe, comfortable environment for clients.

• Ability to engage and build rapport with clients from various cultures, generations and social- economic backgrounds.

• Strong presentation and facilitation skills.

• Familiar with Halton resources / community providers and ability to build strong partnerships.

• Actively engage with internal and program staff and with community health care providers to ensure best course of action for client support.

• Ability to assist in complex, client life circumstances and maintain healthy boundaries.

• Demonstrate ability to work effectively within a team and independently with minimal supervision.

• Knowledge of mental health policies, legislation, (i.e. Occupational Health & Safety Act, Mental Health Act) and other relevant legislation.

• Fluency in a second language is an asset.

• Well-developed relationship-building skills with the ability to provide excellent internal customer service with a professional demeanor.

• Highly skilled and experienced using MS Office 365 (Excel, Word, Outlook), internet search engines, social media platforms and career-related software. Solid working knowledge of databases and EOIS-CaMS.

• Willingness to travel throughout Halton and surrounding areas as required.

• Availability to work occasional evening hours as required. Educational Requirements:

• Degree in Counselling, Social Services, Health Services, Psychology or related field.

• Certificate/ Professional Development in Mental Health and Addictions is an asset.

• Suitable educational equivalents may be considered for individuals with 5 years of highly related experience with newcomers.

Work Experience Requirements:

• Minimum 3-5 years’ experience working with case management, mental health counselling/coaching, addictions and crisis intervention.

Technical Requirements:

• Word, Excel, Outlook, PowerPoint, Zoom

At Centre for Skills, we offer a competitive compensation package and benefits. We value flexibility and the need to achieve a work-life balance. All employees receive above industry average time off, including vacation time, sick / wellness days and personal days. We promote and support continuous learning, providing our staff with training to develop skills, attend workshops and conferences. We are committed to supporting the growth of our staff and we take a team approach in all that we do. Contact us to learn more about why we’re sure you’ll love working at Centre for Skills! Please e-mail your resume and cover letter to: resumes@centreforskills.ca Application Deadline: Open until filled We thank all applicants for their interest in Centre for Skills, however, only those selected for an interview will be contacted. Please contact us at resumes@centreforskills.ca should an accommodation be required.

How to apply:

mailto:resumes@centreforskills.ca