Member Services Coordinator

Job description:

Are you a detail-driven administrative pro who takes pride in delivering exceptional membership service and keeping operations running smoothly? If so, the Trial Lawyers Association of British Columbia has the job for you.

TLABC is seeking the perfect candidate to join its small but dedicated Membership team. You are a detail-oriented, self-motivated professional with exceptional administrative skills and strong time management. You have a service-focused mindset—always ready to support members with professionalism, patience, and care. If you take pride in accuracy, organization, and delivering a high standard of member service, this role offers a meaningful opportunity to support a growing community of trial lawyers across BC.

About Trial Lawyers Association of BC

Founded in 1980, TLABC is a not‐for‐profit society with a proud history and a current voluntary membership base of 1,700+ legal professionals leading diverse practices throughout the province. Our members represent individuals rather than corporations, governments or other large entities. Practice areas include family, employment and immigration law, wills and estates, criminal defence, and personal injury litigation. Members are united with the goals of protecting the rights of individuals, ensuring access to the courts, preserving the jury system and promoting the highest standards in legal education.

Position Overview

The Member Services Coordinator supports the Chief Operating Officer in the recruitment and retention of trial lawyers across British Columbia through a dynamic, multi-faceted approach. Together the Coordinator and COO make up the Association’s dedicated Membership team, working closely to sustain membership growth and enhance support for the members. This role requires strong administrative and communication skills, with responsibilities that include processing memberships and payments, tracking data, generating reports, and resolving member issues related (but not limited) to website access and resource navigation. Whether facilitating a membership purchase or renewal, providing timely member support, or assisting at events as needed, the Coordinator serves as an important point of contact and plays a pivotal role in maintaining and strengthening the Association’s connection with its members.

KEY RESPONSIBILITIES

Membership – General

• Support COO in planning, implementing, and monitoring membership growth initiatives, renewal campaigns, and related projects and events
• Respond with same-day solutions to phone and email inquiries regarding membership, website user portal, listserv issues, events, and general membership requests
• Maintain an accurate and up-to-date database, including membership dues and renewals, listserv subscriptions, and profile updates
• Develop in-depth expertise in the MemberCentral/TrialSmith CRM operating system, as it relates to membership operations
• Assist with financial reconciliation, invoice follow up, and preparation of financial and membership reports
• Create the monthly Member Newsletter by coordinating contributors, gathering and entering content, and reviewing accuracy and consistency
• Track membership numbers and provide regular updates and insights to the COO
• Assist in data preparation and analysis, generate regular membership reports, and identify trends or areas requiring attention
• Process transactions, payments and refunds via the CRM
• Provide administrative support to the COO for committees and special projects as required

Event Support

• Support the COO and collaborate with the Education Programs Coordinator to assist with membership-focused events as needed, including but not limited to:
• Trial By Fire No More: New Lawyer events
• Outreach events
• Education conferences
• Spring Soiree: annual social event
• Assist in the design and preparation of promotional materials, including digital marketing assets, signage and programs
• Work with COO to develop and execute marketing campaigns for membership events
• Support the Education Programs Coordinator with online registration process, and respond to event-related inquiries
• Assist with the execution of on-site event logistics and provide hands-on support during Association events as needed

Desired skills and attributes

• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple deadlines and priorities
• Service-oriented with a proactive, solution-focused approach to member support
• High level of accuracy and attention to detail, especially in data entry and proof-reading
• Comfortable working with data—able to generate reports, identify trends, and present findings clearly
• Proficient in Microsoft Office 365 (Outlook, Word, Excel) and Adobe Acrobat
• Familiarity with Canva and InDesign
• Experience using CRM systems and managing membership database management
• Self-motivated and resourceful
• Flexible and adaptable, with the ability to shift focus when needed
• Exceptional time management skills, with the ability to balance routine tasks and project-based work
• Able to reach, bend, stoop, push and/or pull, and lift up to (approx.) 13 kg (30 lbs)
• Pleasant, respectful and friendly demeanor in all member and team interactions

APPLICATION EXTRAS

• To help us get to know you beyond your resume, please include a cover letter that shares why you're interested in this role and how your unique experience makes you a great fit for our team.
• While the posting will remain open until the stated deadline, we will begin reviewing applications as they are received, and the position may be filled before the closing date. Early applications are encouraged.

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (required)

Experience:

• Administrative: 2 years (required)

Location:

• Vancouver, BC (required)
• Work Location: In person