Member Services Coordinator

Position Title: Member Services Coordinator
Status: Existing Vacancy
Salary Range: $45,000.00 – $55,000.00 per year (commensurate with experience)
Reports To: Executive Director

Job Region: ON – Metro Toronto Area

Location: Toronto – Hwy 401/Leslie

Date Ad Posted: 03/11/2026

Application Deadline: 04/03/2026

The Canadian Snowbird Association is seeking a dynamic, outgoing, and team-oriented individual to fill the position of Member Services Coordinator.

Responsibilities

Reporting to the Executive Director, the key responsibilities of this position include:

• Answering the English call centre telephone line and responding to member inquiries.
• Providing information regarding association membership benefits and services to members and the public.
• Making referrals by transferring calls or providing contact information for benefit and service providers regarding information requests or complaints.
• Assisting with membership renewal campaigns as requested by the Manager, Member Services.
• Processing secure online applications and entering member information into the internal database.
• Receiving and processing cheques returned by members due to non-sufficient funds.
• Assisting with the processing, maintenance, and updating of membership files and records.
• Coordinating and maintaining the association’s board and volunteer database.
• Maintaining all aspects of enrolment in the currency exchange program, including data entry, verification, updates, and participant transfers.
• Assisting with research, fact-finding assignments, and special projects as required.
• Supporting members at CSA shows and events, which may include occasional travel within Canada and the United States.
• Performing other related duties as assigned.

Qualifications

• Administrative or clerical experience within a membership-based organization or experience in a call centre environment.
• Proven ability to effectively multitask in a high-volume environment, manage calls, documentation, and processing of memberships and member benefits.
• Knowledge of Canadian health care and travel-related issues in particular as it relates to retirees (50+) and seniors who winter in the U.S. would be considered an asset.
• Strong computer skills with proficiency in Microsoft Word, Excel, Outlook, PowerPoint and social media outlets.
• Strong communication, organizational, and customer service skills.
• Fluency in both official languages (English and French) would be considered an asset.

Additional Information

This position may require occasional travel within Canada and the United States to attend association events and shows.

Founded in 1992, the Canadian Snowbird Association is a 115,000-member, national not-for-profit advocacy organization dedicated to actively defending and improving the rights and privileges of travelling Canadians.

Competition closes at 4:30 p.m. (Toronto) – Friday, April 03, 2026

Qualified candidates are asked to reply in confidence to:

April Prusa

Canadian Snowbird Association

180 Lesmill Rd

Toronto, Ontario

M3B 2T5

E-Mail: careers@snowbirds.org

Recruitment Process Disclosure

We do not use artificial intelligence to screen assess or select applicants for this position.

The Canadian Snowbird Association is committed to providing equal employment opportunities and to fostering an inclusive workplace. Accommodation will be provided in accordance with the Ontario Human Rights Code throughout the recruitment process. Applicants requiring accommodation are encouraged to make their needs known.