Manager, Volunteer Services

Manager, Volunteer Services

Position: Full-time (1.0) FTE 37.5 hours/week, new position

Schedule: 5 days per week with evenings and some weekends as required

Location: On-site at the hospice

Help shape the future of volunteer services at Dorothy Ley Hospice

Volunteers are a vital part of the compassionate care provided by Dorothy Ley Hospice. More than 250 active volunteers contribute their time, skills, and care across our residence, community programs, and organizational activities.

As Dorothy Ley Hospice prepares for growth and future multi-site operations, we are seeking an experienced and collaborative Manager, Volunteer Services to lead, strengthen and expand our volunteer program.

Reporting to the Director, Development & Communications, the Manager, Volunteer Services will provide both strategic leadership and day-to-day oversight of the volunteer program. This is an exciting opportunity for a skilled volunteer engagement professional to build on a strong foundation while developing a scalable, sustainable and inclusive model for the future.

The opportunity

The Manager, Volunteer Services will ensure volunteers are thoughtfully recruited, welcomed, trained, scheduled, supported and recognized throughout their time with the Hospice. Working closely with staff across the organization, the Manager will identify emerging needs and create meaningful opportunities for volunteers to contribute to high-quality, compassionate hospice care.

The successful candidate will be a relationship-focused leader who can balance strategic planning with hands-on program management. They will bring strong organizational skills, sound judgment, and a genuine commitment to creating an engaging and rewarding volunteer experience.

Key responsibilities Volunteer program leadership

• Provide strategic and operational leadership for the Volunteer Services program.
• Oversee the daily coordination and administration of volunteer services to ensure effective and responsive service delivery.
• Develop, implement and report on an annual Volunteer Services work plan.
• Work collaboratively with Hospice leaders and program teams to identify volunteer needs, service gaps and opportunities for program growth.
• Develop a scalable volunteer service model that can support organizational expansion, multi-site operations and outreach into new communities.

Volunteer recruitment, engagement and development

• Lead volunteer recruitment, screening, intake, orientation and onboarding processes.
• Build relationships with community organizations, schools, businesses and other partners to expand and diversify the volunteer pool.
• Oversee volunteer scheduling and coverage across Hospice programs and services.
• Develop and coordinate ongoing education, training and skill-building opportunities for volunteers.
• Support volunteer engagement and retention by fostering a culture of belonging, accountability, compassion and appreciation.
• Lead organization-wide volunteer recognition and engagement initiatives.

Quality and continuous improvement

• Develop and maintain volunteer policies, procedures, systems and best practices.
• Gather and analyze volunteer feedback to identify opportunities to improve the volunteer experience.
• Research and implement new tools, models and approaches that strengthen volunteer engagement, retention and operational efficiency.
• Ensure volunteer practices align with organizational policies, accreditation standards and applicable regulations.
• Monitor program outcomes and provide meaningful reporting on volunteer participation, engagement and impact. Qualifications and experience
• A bachelor’s degree in social sciences, community engagement, health sciences or another relevant field, or an equivalent combination of education and experience recognized by the Hospice.
• Three to five years of experience in volunteer management, program leadership, community engagement or a related field.
• Experience in health care, palliative care or the non-profit sector is preferred.
• Certification in Volunteer Management is strongly preferred, or a demonstrated interest in completing the certification.
• Proven leadership experience, including the ability to guide, support and motivate staff and volunteers.
• Strong knowledge of volunteer recruitment, training, engagement and retention practices.
• Excellent organizational and program management skills, with the ability to manage multiple priorities and meet deadlines.
• Exceptional interpersonal, relationship-building and communication skills.
• Proficiency with volunteer scheduling or management systems, such as Volgistics, and Microsoft 365.
• Familiarity with accreditation standards and hospice care best practices is an asset.
• Availability for occasional evening and weekend work.
• Access to a vehicle is an asset.
• A satisfactory Police Vulnerable Sector Check will be required as a condition of employment.

About Dorothy Ley Hospice

Dorothy Ley Hospice provides compassionate palliative and end-of-life care for individuals and families in our community. Our work is grounded in dignity, comfort, connection and the belief that every person deserves compassionate care throughout the end-of-life journey.

Our volunteers are essential members of our community of care. They support individuals and families, strengthen our programs and help create the warmth and sense of belonging for which Dorothy Ley Hospice is known.

Compensation Highlights: Competitive salary, 15 days’ vacation, 5 personal days, competitive health and dental benefits (after probation); participation in HOOPP (Health Care of Ontario Pension Plan)

How to apply

Dorothy Ley Hospice is committed to an inclusive workplace and will provide accommodation in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please indicate in your application any accommodation you may need throughout the recruitment process. We are an equal opportunity employer committed to cultural competence and diversity.

Please note that we do not use artificial intelligence (AI) in any part of our recruitment process.

Interested candidates should submit a cover letter and resume electronically to Human Resources at Dorothy Ley Hospice hr@dlhospice.org. Closing date for applications is August 14, 2026. Please indicate Manager, Volunteer Services in the subject line.

The position remains open until filled. We thank all applicants for their interest; only those selected for an interview will be contacted.