Manager of Seniors' Services

The Cridge Centre for the Family, located in beautiful Victoria, British Columbia, is seeking a Manger of Seniors’ Services. Reporting to the CEO while overseeing the Seniors’ Services team, this role provides strategic leadership to ensure the delivery of high-quality, person centered programs that reflect the mission and values of The Cridge Centre for the Family. This role is integral in overseeing departmental operations, strengthening service delivery systems, and supporting continuous improvement and long-term program growth. Acting as an advocate for residents and employees, the manager helps foster an environment that enhances quality of life, operational excellence, and staff well-being.

If you excel in healthcare management, property management, seniors' services and have a passion for demonstrating the love of Jesus Christ through serving your community, we would like to hear from you.

Key Responsibilities

1. Departmental Operations
   -Develops strategic leadership and oversight for all operational departments, ensuring
   efficient, high-quality service delivery.
   -Oversees and delegates residency applications and coordinates with Island Health on
   admissions and discharges to support seamless resident transitions.
   -Provides vison, oversight, and direction to all program and operations ensuring alignment
   with organizational values.
   -Promotes culturally sensitive, person-centered service delivery, recognizing and respecting
   residents’ diverse ethnic, spiritual, and life experiences.
   -Provides senior oversight of tenant safety and risk management, identifying emerging
   concerns and implementing appropriate preventative measures.
2. Financial Management
   -Partners with the Director of Finance and/or CEO to provide strategic leadership in
   designing and managing funding initiatives.
   -Proactively builds partnerships and generates revenue to support ongoing growth,
   operations, and staff development.
   -Partners with the CEO and/or Director of Finance to determine rental pricing strategies
   that align with and support overall budget planning and financial sustainability.
   -Collaborates with the CEO and or Director of Finance, negotiates funding contracts
   ensuring alignment with long-term fiscal sustainability.
3. Staff Engagement and Spiritual Leadership
   -Proactively engages with staff to address concerns, identify professional development
   opportunities, and assess training and operational needs.
   -Facilitates meetings with department heads and team leaders to promote alignment,
   collaboration, and consistency with organizational goals.
   -Leads the creation and implementation of staff training, development, and growth
   initiatives.
   -Is required to submit all operational decisions affecting policy and program direction to
   The Lord Jesus Christ and must measure those decisions as well against the Society
   statement of faith which is entrenched within the Constitution.
   -Believing that prayer activates God’s power, the Senior Services Manager is required to
   engage in personal Christian prayer for their programs and the organization.
4. Community Development and Communication
   -Serves as the primary representative of the Seniors’ Centre and The Cridge in external
   engagements with donors and other key stakeholders.
   -Maintains regular, proactive communication with residents through both formal and
   informal channels.
   -Leads strategic partnerships with service providers to enhance program visibility, advocate for clients, optimize resources, and improve service delivery.

Experience
-Minimum of five years of experience in senior services, with extensive expertise in
healthcare management, including some experience in property management.
-At least four years of experience managing large-scale non-profit program budgets of
$500,000 or more.
-Minimum of three years of supervisory experience in a unionized environment,
demonstrating effective leadership and team management.
*Or an equivalent combination of education, training and experience.

Qualifications
-Undergraduate degree in business administration or health care administration.

Skills and Abilities
-Exceptional written and verbal communication skills.
-Strong analytical skills, with experience using data to inform strategy and measure outcomes.
-Ability to work collaboratively with teams and independently with minimal supervision.
-Strong client and staff advocacy skills.
-Understanding of Accessibility Standards.
-Ability to respond to medica situations and recent First Aid/CPR training.
-Ability to document incidents, evaluations, funding reports, and progress updates.
-Ability to supervise, motivate, and support staff and coordinators.