Manager, Program Operations - NP-PIP

Manager, Program Operations - Nurse Practitioner Provincial Initiatives and Programs (NP-PIP)

Reports to: Director, Operations, NP-PIP

Location: Remote, anywhere in British Columbia, with occasional in-person and travel requirements

Type: Full-time, permanent position, contingent on continued program funding

Salary Range: $90,000-$105,000 annually

Applications accepted until: Thursday March 12 at 4pm PST

About NNPBC

The Nurses and Nurse Practitioners of British Columbia (NNPBC) is the professional association representing all four nursing designations in BC: Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Registered Psychiatric Nurses (RPNs) and Nurse Practitioners (NPs). We support nurses across the province by promoting excellence in nursing practice and advancing the role of nursing in health care, policy and system transformation.

NNPBC offers a fully remote work environment and a culture grounded in safety, respect and meaningful contribution. We are committed to cultural safety, cultural humility, anti-racism, equity and reconciliation, guided by Indigenous practice standards and provincial and national commitments. These values inform how we work together and how we engage with members, partners and communities.

Role Summary

This role supports Nurse Practitioner Provincial Initiatives and Programs,
known as NP-PIP for short. NP-PIP is a provincially funded portfolio supporting nurse practitioner–led primary care initiatives across British Columbia. This role plays a central part in enabling that work by translating funding, policy, and system requirements into clear, workable operations that allow programs and clinical leaders to focus on care delivery and improve health programs for British Columbians.

The Manager, Program Operations, NP-PIP provides day-to-day operational leadership for the portfolio, ensuring effective implementation, compliance, and system enablement in support of program objectives and Ministry of Health requirements.

Reporting to the Director, Operations, NP-PIP, this role is responsible for program operations, performance and financial reporting, process governance, and technical systems coordination. The role translates Ministry and organizational requirements into clear operational processes, data, and tools, while minimizing administrative burden on program and clinical leads. This position leads program coordination and administrative staff and works closely with central Operations, Finance and IT to ensure consistent, compliant, and efficient execution of NP-PIP initiatives.

The Manager, Program Operations provides focused operational leadership during an active period of program delivery and system development.

Essential Duties and Responsibilities

Program Management

• Maintain operational roadmaps, integrated schedules, and governance frameworks to support NP-PIP program delivery.
• Support program objectives and success metrics by managing operational scope, timelines, dependencies, and resources.
• Proactively identify and assess operational risks, issues, dependencies, change impacts, and support mitigation planning and escalation as appropriate.
• Provide day-to-day leadership and supervision to program staff, including assigning clear roles and responsibilities and supporting efficient, coordinated operations.

Data, Performance & Reporting

• Coordinate and support outputs and outcomes related to NP-PIP programming and administration, including financial reporting, budget monitoring, and program performance analysis.
• Lead the preparation and coordination of financial and operational reports for the Ministry of Health and NNPBC Executive Leadership, in partnership with the Director.
• Conduct data analysis and produce ad-hoc reports that inform strategic decision-making and continuous improvement initiatives.
• Support data governance practices, including accuracy, integrity, privacy, and confidentiality requirements, in alignment with the Shared Cost Arrangement (SCA) and organizational policies.

Business Process & Policy Management

• Support compliance of NP-PIP operational processes with contractual obligations under the SCA and applicable NNPBC organizational policies, escalating risks or gaps to the Director as appropriate.
• Lead business process mapping, documentation and improvement efforts to enhance operational efficiency, consistency and compliance.
• Coordinate and support the development, implementation, and maintenance of program and operational policies, procedures, and standards in support of NP-PIP delivery and compliance, in alignment with organizational policy frameworks and Director oversight.

Stakeholder & Executive Engagement

• Act as an operational point of contact and liaison for NP-PIP, on an as-needed basis, supporting consistent, professional engagement with interest holders.
• Participate in meetings directly related to role, supporting the implementation and operational execution of NP-PIP’s established strategic direction.
• Support and maintain effective working relationships with internal teams, partners and external interest holder to enable coordinated program delivery.
• Cultivate and contribute to psychologically and culturally safe working environments that respect diversity, acknowledge power dynamics, and support inclusive approaches to process or policy change.
• Facilitate interest holder coordination and alignment by supporting decision-making processes, surfacing risks or issues, and clarifying roles and responsibilities. This role does not set clinical or policy direction for NP-PIP programs, but ensures operational readiness, compliance, and execution in support of established program strategy.

Technical & Systems Leadership

• Provide program-level oversight for system enhancements, integrations, testing, and implementation activities that support NP-PIP operations
• Work in partnership with IT providers and development teams to translate program and operational needs into technical requirements, in alignment with organizational standards and NP-PIP requirements.
• Coordinate and support the administration of program SharePoint sites and document management.
• Assess and communicate operational impacts, risks and feasibility of proposed technical solutions to inform decision-making and escalation.

Required Qualifications and Skills

• Bachelor’s degree in a relevant field (such as business administration, public administration, health administration, or a related discipline), or an equivalent combination of education and progressively responsible experience.
• Minimum of five (5) years of recent experience in program operations, business analysis, or program management within a provincial program, public-sector environment, or other large-scale, complex organization.
• Demonstrated experience with financial and operational reporting, including budget monitoring, resource coordination, projections, and meeting external or senior-level reporting deadlines.
• Strong proficiency with common business and collaboration tools, including Microsoft 365 (Outlook, Word, Excel, Teams), SharePoint, and virtual meeting platforms.
• Demonstrated ability to work with data and systems to support program operations, reporting, and continuous improvement.
• Direct experience in healthcare is not required; candidates with strong program operations or public-sector delivery experience in other regulated or accountability-driven environments are encouraged to apply.
• Successful candidate must be based in British Columbia.

Desired Qualifications and Skills

• Master’s degree in a relevant field (e.g., business administration, public administration, program management, health administration, or related).
• Experience supporting or overseeing system development or configuration, including use of low-code or visual software tools (e.g., Airtable or similar platforms).
• Experience using survey and data collection tools (e.g., SurveyMonkey or similar).
• Experience working with accounting or financial systems in a program or operational context.
• Project Management Professional (PMP) or similar certification.

Values and Leadership Alignment

• Collaborative, service-oriented approach.
• Commitment to equity in access to healthcare and support for nurses in primary care.
• Passion for improving public services, health systems, and digital equity.
• Demonstrated commitment to cultural safety, cultural humility, and anti-racism.

Technology and Working Conditions

• Comfortable using digital tools required for remote and knowledge-based work (e.g., Microsoft 365, and project or workflow management tools).
• Ability to work independently and collaboratively in a high-performing remote work environment.
• Based in British Columbia.
• Ability to travel occasionally, as required.
• Capacity to meet the physical requirements of the role (primarily desk-based work).

Compensation and Benefits

In joining NNPBC, we are pleased to offer you a rewarding career. In recognition of your skills and experiences, we offer comprehensive benefits which include, but are not limited to:

• Competitive salary range between $90,000-$105,000/year.
• Comprehensive benefits package, including health, dental and life insurance.
• Enrolment in the Municipal Pension Plan (MPP).
• Professional development and license reimbursement fund.
• Flexible work arrangements.

Interested?

Join us in shaping the future of nursing in BC. This role will appeal to someone who enjoys making complex programs work — bringing structure, clarity, and calm to environments with multiple stakeholders, accountability requirements, and evolving priorities.

We want to hear from you if you are a dynamic professional passionate about elevating largest healthcare group in BC. Please apply by Thursday March 12 at 4pm PST a resume and cover letter detailing how you meet the qualifications and align with NNPBC values.

NNPBC is an equal-opportunity employer committed to creating an inclusive workplace. We recognize that there are a variety of experiences that contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we’d still love to hear from you. We encourage applications from all qualified individuals, including those from equity deserving and underrepresented groups.

We value the time and effort applicants invest in the process and will carefully review all submissions. Thank you for considering joining us in the work of NNPBC - we look forward to the possibility of working together!