Manager – Phyllis Haslam Residential Program

INTERNAL/EXTERNAL JOB POSTING: Manager – Phyllis Haslam Residential Program

Date Posted: March 19, 2026

Hours of Work: 35 hours/week (Evening and weekend availability required)

Salary: $ 75,000.00 (Per annum, Under review) + Additional Benefits as per the HR Policy

Vacancy Status: Existing Vacancy

Reports To: Director of Programs

Classification: Non-Unionized, Full-Time, Management

Location: On-site, in person position for Phyllis Haslam Residential Program

About Us

Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity & Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.

We are currently seeking a Manager for the Phyllis Haslam Residential Program. This is a transitional residential program for women exiting federal incarceration, supporting their reintegration into the community. The program offers 24-hour support to residents and requires a dynamic and experienced leader who can ensure the program’s operational success while complying with Correctional Services Canada (CSC) regulations. The Manager will supervise a team of permanent and casual staff, ensuring a safe, supportive, and trauma-informed environment for all residents.

Key Responsibilities

• Leadership & Strategic Management: Provide leadership as part of the management team, contribute to strategic planning, develop program goals, and ensure alignment with agency mission, vision, and anti-oppressive, trauma-informed, and equity-based practices
• Staff Supervision & Development: Oversee recruitment, onboarding, scheduling, supervision, and performance management of residential staff, case managers, and on-call workers; coordinate student placements and volunteer involvement; foster a positive team environment and address workplace issues
• Program Operations & Compliance: Manage day-to-day 24/7 operations of the residence, including on-call emergency response, house meetings, and external speaker sessions; develop and maintain operational policies, ensure facility maintenance (including pest control and safety), and maintain compliance with all CSC-specific requirements, legislation, and health & safety standards
• Resident Support & Case Management: Oversee intake, discharge, and case management processes; support individualized reintegration plans (housing, employment, life skills); monitor compliance with legal and parole conditions; liaise with parole officers, correctional institutions, and community partners
• Financial Oversight & Reporting: Prepare and manage program budgets, track expenditures, approve purchases, maintain program data and performance metrics, and complete all required internal, funder, and CSC compliance reporting
• Community Engagement & Partnerships: Build and maintain strong relationships with community agencies, correctional partners, and stakeholders; represent the program in external meetings, networks, and professional associations; support sector collaboration and service integration

Qualifications

• Education: Undergraduate degree in Social Work, Housing, Community Services, or a related field.
• Experience: Minimum 5 years of experience supporting marginalized individuals, including criminalized women and gender-diverse individuals.
• Supervision: Minimum 3 years of supervisory experience (preferably in unionized settings).
• Knowledge: Strong understanding of the criminal justice system, particularly as it relates to women and marginalized groups, and experience with CSC compliance and reporting.
• Commitment: Trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.
• Understanding: Knowledge of the intersection between housing instability and criminalization.
• Skills: Case consultation, staff mentorship, and program development.
• Technical: Proficiency in budgeting, data tracking, client information systems, and Microsoft 365.
• Communication: Strong communication, problem-solving, interpersonal, and crisis intervention skills.
• Availability: Flexibility for evenings and weekends as needed.
• Languages: Bilingual in French or other languages is an asset.
• Travel: Ability to travel between offices and community locations.
• Clearances: Successful police background check is a condition of employment.

Working Conditions

• Evening and weekend availability required.
• After-hours response as part of a rotating schedule.
• Some travel between housing sites and external community locations.
• Exposure to crisis situations require de-escalation and intervention.
• Office and on-site work in a high-demand, 24/7 environment.

On-call Requirement: This position requires occasional after-hours and weekend availability for emergencies or urgent issues.

How to Apply

Please send your cover letter and resume in ONE document to careers@efrytoronto.org as soon as possible. Applicants must list Manager – Phyllis Haslam Residential Program in the subject line of the email.

We appreciate all applications, but only candidates selected for an interview will be contacted.

AI disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process.

Diversity Statement

Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.