Manager of Operations

Manager of Operations

West Neighbourhood House is looking for an experienced onsite Operations Manager to support the organization’s operations. The position focuses on facilities management, risk management, health and safety compliance, and property development and relocation projects. This role ensures that all physical assets and operational processes in all West Neighbourhood House locations and community hubs support the organization’s mission and strategic priorities. mission and priorities.

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose of West Neighbourhood House is to enable less-advantaged individuals, families, and groups in the community to gain greater control over their lives and community. Our diverse programs and community development activities are delivered by approximately 230 unionized staff and support approximately 16,000 people of all ages annually in addition to ongoing public policy development and advocacy on social and economic issues.

West Neighbourhood House is actively seeking qualified applications from Indigenous, Black and People of Colour, persons with disabilities, women and persons of all sexual orientations and gender identities/expressions. Applicants with lived experience as a participant of West Neighbourhood House programs, or related programming from similar organizations, are also strongly encouraged to apply.

West Neighbourhood House will provide accommodation throughout the recruitment & selection process to applicants with disabilities. During any stage of the recruitment process, please indicate the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.

Responsibilities:

• Working onsite, manage day-to-day operations of all West Neighbourhood House facilities, ensuring they are safe, welcoming, functional, and well-maintained.
• Provide, coaching, support, performance management, and professional development to a diverse team of staff.
• Manage the preventive maintenance programs across all locations, including ensuring the performance of contractors responsible for HAVC, elevators, fire safety, plumbing, and other mechanical systems with an eye on the quality of services provided and work performed.
• Develop, implement and monitor the organization’s maintenance and capital budgets.
• Assist in the development, implementation, and ongoing maintenance of the organizational risk management frameworks to identify, assess, and mitigate operational risks.
• Ensure compliance with relevant legislation and standards including the Occupational Health and Safety Act, WHMIS, and other applicable standards.
• Lead emergency preparedness planning, including business continuity and disaster recovery protocols.
• Conduct regular safety audits and inspections, address hazards promptly, and provide staff with training and resources related to workplace safety and emergency procedures.
• Analyse occurrence reports to identify areas for improvement, training and strategies to mitigate risk.
• Manage vendor relationships and contracts for cleaning, maintenance, HVAC, fire safety, plumbing, and other building systems ensuring performance standards and service expectations are met.
• Support the coordination of property development initiatives, including major capital projects, renovations, expansions, and relocations.
• Manage project timelines, budgets, and stakeholder communications to support project delivery.
• Liaise with architects, contractors, and regulatory bodies to ensure that projects are completed in compliance with accessibility standards and other applicable requirements.
• In the absence of the Director of Operations, provide backup support including liaising with Information Technology (IT) contractors and responding to other operational issues.
• Participate as a management representative on the organization’s Health and Safety Committee.
• Share on-call responsibilities as after-hours contact for the security company.
• Participate in staff meetings, House committees, events and other activities.
• Other duties as required.

Qualifications:

• Post-secondary education and Certification in Facilities and Project Management, or a related field.
• Minimum 3 years of experience in facilities management (HVAC, plumbing, electrical, fire systems) with a focus on facilities and risk management.
• Minimum 1 year of experience in a leadership role, supervising, supporting, and developing staff, preferably in a unionized environment an asset.
• Strong knowledge of health and safety regulations and property development processes.
• Demonstrated experience in project management, negotiation, and communication skills.
• Excellent interpersonal skills including the ability to work as a team.
• Understanding and appreciation of diversity, equity and inclusion principles, and an ability to work respectfully with diverse people.
• Meticulous attention to detail and ability to manage multiple priorities under tight deadlines.
• Demonstrated experience and initiative in troubleshooting.
• Strategic thinking and problem-solving; leadership and team development.
• Experience developing, monitoring and implementing organization maintenance and capital budgets.
• Commitment to sustainability and environmentally responsible practices.
• Experience and technical competency using Microsoft Office 365 applications (Teams, intermediate Excel, SharePoint).
• Willingness and commitment to continually learning, including learning new technology and software.
• An understanding and commitment to privacy and confidentiality.
• Ability to travel between locations.
• Ability to work some evenings and weekends and share rotating 0n-call responsibility.
• Valid Ontario driver’s license is required (access to a vehicle is an asset).

Status: Permanent Full Time (non-bargaining unit)

Existing Vacancy: Yes

Start Date: ASAP

Hours: 35 hours per week

Rate: $80,516 (4 weeks’ vacation, paid sick days, floater days, full benefits package after 3 months, RRSP contribution at 5% after 1 yr)

Immediate Supervisor: Director of Operations

Posting Date: May 29, 2026

Closing Date: June 14, 2026

Please send your cover letter and resume by 5:00 pm on the closing date clearly indicating “Manager of Operations” to:

Hiring Committee 588 Queen St. W.

Toronto, ON

M6J 1E3

jobs@westnh.org