Manager, Human Resources and Volunteer Services

Term: Full time position (35 hours perweek) to March 31, 2026, with possibility of extension

Application process: Please send your cover letter and resume saved as one file with

YourName_ Manager as the subject heading to hr@ottawa-worldskills.org

Deadline: Sunday, August 31, 2025

Salary and Benefits: $34-$36 per hour based on experience, plus a comprehensive benefits plan including health, dental, RRSP and vacation leave

POSITION SUMMARY:

World Skills, a not-for-profit employment servicefor new Canadians, is seeking to fill the position of Manager, Human Resourcesand Volunteer Services.

This is a multi-faceted role involving Human Resources, Operations, Staff and Volunteer Engagement, Program Management, and Stakeholder Relations. The employee will performthe following duties:

MAJOR RESPONSIBILITIES:

Human Resources

• Lead and executeall human resourcesrelated tasks
• Collaborate with management teamto identify staffneeds, develop and maintain job descriptions, advertisepositions, screen applications, interviewand select candidates
• Conduct reference checksfor selected candidates
• Oversee onboardingfor new staff and ensure they complete all required training
• Maintain confidential files for all staff
• Monitor and maintain data in Human Resources management system
• Collaborate with the management teamto conduct performance reviews, ensuring employee reviewsare completed and filed
• Update and maintain organizational policies and communicate them to staff
• Prepare employment and referenceletters for staff as needed
• Ensure contracts are in order and updated with payroll and bookkeeper as needed
• Respond to questions related to benefits, pay, and leave, with support from finance
• Oversee professional development for staff, seek training opportunities and engage facilitators as needed

Volunteer Management

• Collaborate with internal teams to identify volunteer needs and opportunities and ensure volunteer roles align and adapt to the organization’s strategic goals and operational needs
• Develop and implement effective recruitment strategies to attract and retain a diverse pool of volunteers
• Communicate and engage with volunteers regularly to ensure active participation in programs
• Monitor and evaluate volunteer opportunities and programs, gathering feedback, and adjusting as needed
• Oversee onboarding for new volunteers and ensure they complete all required training
• Maintain confidential files for all volunteers
• Provide reference letters for volunteers as needed
• Lead and execute volunteer appreciation events and activities

Operations

• Work collaboratively with managers to improve operational management systems, processes, and best practices
• Coordinate the purchase of materials, plan inventory, and oversee efficiency, as needed 
• Ensure organizational processes remain legally compliant 
• Provide support to the Executive Director in relation to the Board of Directors (AGM, Meetings, Minutes, and Reports)

QUALIFICATIONS:

• Post-secondary education in Human Resources, Business Administration or a related field with 2-3 years of progressive experience in human resourcesor recruitment or a combination of training, education and experience
• Proficiency in English (oraland written) is essential, French is anasset
• Advanced skills in MS Office and currenttechnologies
• Flexible, responsive and open to learning and contributing to a range of organizational activities to add value toour work
• Sound intercultural communication skills, diplomacy, maturity and integrity
• Proven abilityto work effectively as part of a team in a multi-cultural environment
• Ability to maintainconfidentiality is imperative
• Ability towork under pressure, to communicate effectively (verbal and written),to establish priorities and deal with tight timelines
• Ability to recognize the need for change and to develop plans for change where necessary
• A strongwork ethic having the needs of the organization and the clients as the primary priority

World Skills operates in a hybrid environment. This position is currently expected to work inthe office a minimum of 2 days per week, plus in-person meetings or events as required.

World Skills Employment Centre is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including in the recruitment process. If you are selectedfor an interview and you require accommodation due to a disability during the recruitment process, please notify the recruitment committee. We encourage applications from qualified people of all backgrounds, including women,members of visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation and genderidentity.

Thank you for your interestin this position; only candidates selected for an interviewwill be contacted.