Manager, Housing Help, 3000 Queen and 501 Logan Programs

INTERNAL/EXTERNAL

Job Title: Manager, Housing Help, 3000 Queen and 501 Logan Programs
Position Type: Full-Time, Non-Bargaining Unit, Permanent
Number of Positions: 1
Rate: $69,556.50 to $76,771.50 annual salary
Vacation: 4 weeksto start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day
RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
Hours: 37.5 hours per week
Supervisor: Associate Director, Housing
Posting Date: Friday July 25th, 2025
Application Deadline: Friday August 8th, 2025
Location: 40 Oak Street, Toronto

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Does this sound like work you want to be a part of?
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 60 programs and more than 22 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles

What You Will Do:
The Manager of Housing Help, 3000 Queen and 501 Logan Housing Programs will be responsible for overseeing the day-to-day operations of Fred Victor’s Housing Help, 3000 Queen and 501 Logan programs. Under the general direction of the Associate Director of Housing, the Manager also is responsible for leading the strategic directions, performance outcomes, organizational development priorities and policy and resource allocation of Housing Help, 3000 Queen and 501 Logan programs.

The Manager of Housing Help, 3000 Queen and 501 Logan Housing Programs will have knowledge of affordable housing, community-based services and social justice principles and will be a motivated person who believes in Fred Victor’s mission, vision and values. The Manager will implement a community development framework and will foster an inclusive and supportive environment focused on Housing First and Homelessness Prevention.
The position requires commitment and adherence to the values and goals of Fred Victor as expressed in the mission and strategic plan of the organization.

Responsibilities:

• Oversee and manage all aspects of Fred Victor’s Housing buildings at 501 Logan and 3000 Queen as well as the Housing Help Work by planning, developing and implementing the buildings programs and services consistent with Fred Victor’s mission, vision and values along with all applicable legislation. Ensure compliance with all Fred Victor and Fred Victor Housing department policies and procedures.
• Recruit, hire, coach and motivate the staff in the programs they oversee by including and welcoming different perspectives and optimizing creativity while ensuring effective teamwork, ensuring high standards of work quality and organizational performance and encouraging learning and innovation.
• Ensure the development of detailed work plans with the Housing and Housing Help Teams, ensure they are implemented and ensure these work plans align with the FV strategic priorities
• Ensure all documentation is input into Data Sphere and track any statistics required.
• Develop and implement a facilitative management model that reflects the principles and objectives of community development and fosters tenant involvement in housing.
• Support and coach staff to facilitate tenant and community participation in the development, implementation and evaluation of viable systems and forums to address community issues and to maintain the safe and effective operation of the Housing buildings at 501 Logan and 3000 Queen and the Housing Help Program.
• Act as a facilitator in more difficult tenants and community related issues.
• Role model professional behavior and positive communication with participants, volunteers and partners; support staff and management; promote culture of health and safety, uphold organizational values in the community; build a culture of teamwork
• Develop, implement and maintain the policies and procedures of the program, ensuring they are consistent with Fred Victor’s policies and with all applicable legislation including the Ontario Housing Services Act and the Residential Tenancies Act.
• Complete regular monthly supervisions of all members of the Housing Help, 3000 Queen and 501 Logan team.
• Work with the Housing Administrative Team to assist tenants to maintain their housing and on any eviction related issues including participating in hearings as a witness.
• Responsible for participating in Annual Unit inspections with Property Services and ensuring follow-up on any issues requiring tenant support.
• Ensure regular, effective communication with Fred Victor’s Property Services Team including work orders, capital projects and general upkeep of the buildings.
• Develop good working relationships between all other Fred Victor programs, referring agencies, head lease agencies, partners and support the Housing buildings and Housing Help program.
• Develop and maintain good working relationships with Toronto Police Services, Emergency services and the surrounding community.
• Work with and provide support to other program areas of Fred Victor as applicable and to facilitate and coordinate provision of service to Fred Victor clients
• Provide leadership to the organization as a member of Fred Victor’s management groups, including the Housing Management Group and Program Manager’s Group.
• Develop and monitor the budgets to ensure that expenses and revenues are in line with targets
• Respond to all health and safety reports in a timely manner. Ensure health and safety requirements are implemented and always followed
• Handle petty cash and ensure petty cash and cheque requisitions are complete and accurate
• Monitor, complete and approve payroll and time sheet functions for the Housing Help, 3000 Queen and 501 Logan team.
• Have knowledge of and be able to use emergency building systems and fire procedures
• Share in the rotation of the Manager On-Call Phone and respond to all calls, which may include responding to emergencies, attending one of the Fred Victor sites and/or working shifts.
• Carry out other duties as assigned by the Associate Director of Housing

What You Bring to the Team:

• Degree or Diploma in Social Services and/or equivalent work experience
• 2 years’ experience supervising, managing, evaluating, training and coaching staff in a unionized environment
• A minimum of five years of experience in direct service work is required
• Extensive experience working with people who have experienced homelessness and poverty; understanding of the issues of homelessness, poverty and discrimination facing this community and how these issues affect the lives of individuals
• Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use
• Experience managing Affordable and/or Rent Geared to Income or Rent Supplement Housing
• Strong understanding of Community Based programming.
• Strong understanding of and commitment to Housing First, harm reduction, trauma-informed, and anti-oppression practices
• Experience supervising, managing, evaluating, training and coaching staff in a unionized environment
• Understanding of systemic issues which affect people living in poverty
• Ability to maintain professionalism in stressful situations and work in a demanding and busy environment.
• Demonstrated experience in conflict resolution or mediation
• Experience developing and monitoring budgets
• Extensive knowledge of legislation relevant to operating affordable housing, including Ontario Works Act, Ontario Human Rights Code, Ontario Housing Services Act, Residential Tenancies Act, Occupational Health and Safety Act, Employment Standards Act, and AODA
• Proven experience working with the Landlord and Tenant Board
• Experience and proven responsibility handling money
• Highly developed written and oral communication skills

What Sets You Apart:

• Experience working with regulated health professionals in multi-disciplinary teams
• Knowledge of history of colonization and intergenerational traumas impacting the health and wellness of Indigenous People
• Extensive experience working with people who are homeless, who have histories of homelessness and/or who are living in poverty
• Extensive advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills
• Extensive knowledge of community-based resources
• Excellent written and oral communication skills
• Lived experience and/or experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use
• Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.
• Highly developed ability to plan and prioritize work

Compensation and Benefits

• For the Manager, Housing Help, 3000 Queen and 501 Logan Programs, Fred Victor offers a salary range of $69,556.50 to $76,771.50
• 4 weeks of vacation to start + 1 float day
• Generous paid sick leave allowance
• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP
• Access to employee and family assistance plan

Working Conditions:

• There is a likelihood of exposure to unpredictable behavior, unpleasant odors, bodily fluids and pests including bedbugs, mice and cockroaches.
• All employees must expect to be in potentially threatening situations.
• This is stressful and emotionally challenging work that deals with vicarious trauma, grief and compassion fatigue on a regular basis
• Required to travel to Fred Victor’s program and administration locations
• Travel will be by public transportation, unless approved to use personal vehicle
• Will be required to be on call on a rotational basis and could be asked to work mornings, evenings or overnights on occasion to provide oversight to the programs

How You Can Apply
Send your resume and an email describing why you want to be part of the Fred Victor Team by Friday August 8th, 2025, to Jorge Hidalgo at jhidalgo@fredvictor.org with ‘Manager of Housing Help, 3000 Queen and 501 Logan Programs’in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received relating to accommodation requests will be treated with confidentiality.