Manager, Donor Stewardship & Community Giving

Position: Manager, Donor Stewardship & Community Giving (Full Time Permanent)

Reports to: Vice President, Partnership and Development

Location: Hybrid (two days in the office per week). Primary location is the Lung Health Foundation’s office in Toronto, with occasional travel within Ontario and across Canada as required. Some evening and weekend work may be required, based on operational needs.

Salary Range: $72,000 to $80,000

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Imagine a future where people living with lung cancer have a fighting chance, where no one loses a loved one to asthma, where people with chronic obstructive pulmonary disease (COPD) live their lives to the fullest, where older adults don’t lose their independence in life, and where future generations don’t suffer the debilitating effects of lung disease. The Lung Health Foundation is committed to making this future a reality. And this new future starts now.

The Lung Health Foundation’s mission is to improve the lung health of Canadians, and we will achieve this through:

● Groundbreaking research;

● Policy and practice change;

● Urgently needed programs and support; and

● Public education around lung health issues.

And at the heart of it all? Helping those who have been impacted by lung disease.

POSITION OVERVIEW

The Manager, Donor Stewardship & Community Giving will be instrumental in supporting and enhancing our Community Giving programs. Your responsibilities will include managing and executing strategies across various fundraising channels to drive donor acquisition retention and revenue growth across giving programs including direct response, tribute and memorial giving, monthly and mid-level donors, legacy giving and 3rd party events. This role oversees the day-to-day operations of the above-mentioned community giving and stewardship programs, ensuring an exceptional donor experience. This role is ideal for someone who thrives in a collaborative environment and is eager to contribute to impactful fundraising initiatives that support our vital mission.

This role offers the opportunity to drive innovative and strategic outcomes, develop effective donor strategies, and enhance community support.

RESPONSIBILITIES

Direct Mail

• Lead Direct Mail end-to-end with support from marketing & communications and finance/DFC department, to drive revenue and grow the donor base for the direct mail program, monthly donor program and digital donor efforts including, Legacy, Will, In Honour, In Memory, Cards.

• Liaise with external Direct Mail partners including Canada Post and Mail-O-Matic to ensure mailings run on time and on budget.

• Delivering on all tactics to support acquisition, renewal and upgrade programs – from briefing creative services and external agencies; reviewing and approving of creative; setting up of all tagging and tracking; testing.

• Monitoring and analyzing the performance of all Direct Mail and Donor Stewardship programs within Salesforce CRM, providing hypotheses and narrative on results; using data to inform and refine fundraising strategies.

• Ensuring and maintaining Salesforce data accuracy and integrity in accordance with the Foundation’s policies and procedures.

• Internal Lead for Telefundraising Pilot test for lapsed donors.

• Develop and share regular reports with VP Partnerships and Development specific to DM and Stewardship performance.

Stewardship

• Lead the development and implementation of LHF Stewardship Matrix in collaboration with Development and Donor Fulfilment Center (DFC) Team. Inclusive of activities, ensuring partners and donors receive accurate and appropriate acknowledgement, stewardship reports, payment renewal letters and thank you calls.

• Internal Stewardship Lead for community lead third party events, KPI: support 4 local third-party community events per year (ie: community hockey tournament, school bake sale, dance studio dance-o-thon). Revenue target $10,000 (third-party community partnership asset exists for amplification).

• Lead the mid-donor program, advancing 150–200 top prospects toward major gift readiness.

• Cultivate and solicit mid-to-major level gifts from foundations.

• Steward existing supporters and manage a pipeline of like-minded foundations, including developing tailored materials, conducting outreach, and maintaining ongoing engagement.

• Conduct regular solicitation and stewardship calls to deepen relationships and drive revenue growth.

• Monitor and research the giving landscape for new fundraising or engagement opportunities and fundraising best practices to grow the community portfolio.

• Work closely with the Senior Manager, Development, and Senior Leadership Team on the Major Gift program.

• Updating all activities and prospect information within the organization’s Salesforce CRM system.

• Other duties as assigned.

Will and Legacy Program

• Manage the Will Campaign program which includes regularly communicating with donors and lawyers across the country.

• Liaising with Epilogue (our third-party online Will partner).

• Find opportunities to enhance and grow this program.

Donor Centered Initaitves & Digital Campaigns

• Support Manager Marketing and team with stewardship efforts specific to Digital Revenue inclusive of by not limited to Giving Tuesday and Holiday Campaign and 50/50 lottery – securing matching sponsors, in-kind donations, raffle prizing, etc.

• Proactively recommend strategies and campaigns to support the achievement of revenue targets throughout the year.

• Leading on recruiting, training and managing volunteers that are supporting Integrated Marketing fundraising efforts.

• Proactively reviewing processes, procedures and operations to look for efficiencies and ensure documentation and implementation of best practices.

• Promote a culture of inclusion, with a commitment to equity, diversity, accessibility, and inclusion initiatives designed to foster an inclusive, supportive, and welcoming work environment for individuals with diverse backgrounds and identities.

Additional Responsibilities

• Other fundraising projects as required to support Partnerships and Development Team.

QUALIFICATIONS

• Post-secondary education preferably in fundraising, communication, marketing and/or business, or equivalent experience

• Three years’ experience in fundraising, administrative support, or coordination experience

• Experience with Salesforce CRM fundraising software (donor segmentation, dashboard creation and data management)

• Excellent oral and written communication skills

• Strong interpersonal skills and adept at using tact, diplomacy and discretion with donors, agency partners, suppliers and Foundation and Hospital Staff

• Team player with demonstrated ability to work independently with minimum supervision and an ability to self-manage effectively in a changing environment with multiple conflicting demands

• Excellent organizational, project and time management skills

• Ability to condense and package information in a visually appealing and logical manner

• Understand the need for professionalism, discretion and patience when communicating with donors and stakeholders

• Accuracy and attention to detail are imperative

• Strong computer skills with proficiency in Microsoft applications (365, Excel, Word, PowerPoint, Outlook), CANVA, data entry into and reporting from database system, and chat and video conferencing programs

• Experience using social media platforms including LinkedIn, Facebook, X and Instagram an asset

TRAITS AND SKILLS

LHF looks for team members who are:

● Kind to and supportive of others; ● Diligent and hard working; ● Takes initiative and is coachable; ● Very organized with strong time management skills;

● Clear, consistent, and effective oral and written communicator; ● Both independent and collaborative ● Comfortable with ambiguity and change, with an ability to be flexible; and ● Enthusiastic about continuous learning.

Further, LHF seeks employees who share our values:

● To lead with courage and passion ● To act as one unified and integrated team ● To be nimble, open and quick to adapt ● To demonstrate genuine integrity ● To be accountable to the donors that make our work possible; the patients and caregivers that we

exist to serve; and to each other…the members of our LHF community.

WHY THE LUNG HEALTH FOUNDATION?

Beyond making a real difference in the lives of the one-in-five Canadians living with lung disease, we offer:

● Collaborative and creative environment ● Robust benefits package, including an RRSP matching program ● Flexible work environment ● We help you grow — both professionally and personally

The Lung Health Foundation is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process.

The Lung Health Foundation is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or regulations in the province where we operate. At the Lung Health Foundation, we value the insights and innovation that diverse and inclusive teams bring to work.