Manager of Donor Experience

The Manager of Donor Experience is a professional fundraising position at Humane Society London & Middlesex (HSLM) reporting to the Director of Development.

Using their considerable skills and experience, the Manager will create data-driven strategies designed to optimize programs in the area of pipeline development, event management, tracking and stewardship. The successful candidate will be responsible for researching, identifying, cultivating, soliciting and stewarding donors in a multi-faceted portfolio. HSLM seeks to optimize, grow and expand our fundraising and community engagement efforts and the Manager will play an integral role in growing our capacity and managing our database and financial components of the Fund Development team.

Key Role Responsibilities Include:
Implementation of Pipeline Development Programs
● Develop and advance prospect identification, engagement and solicitation strategies for individual donors with a focus on the growth and sustainment of our PAW monthly donor program
● Identify prospects and prepare proposals to support and participate in the solicitation of major giving donors at both the individual and corporate level
● Refine and execute corporate employee giving programs
● Ensure donor data integrity, including tracking of gifts and moves management

Lead Event Design and Implementation
● Oversee annual fundraising and community engagement events for the organization
● Manage staff and volunteers to successfully achieve event objectives
● Engage current and prospective donors and partners to increase community awareness
and participation in major events, seeking to grow revenue and participation year over year

Lead Donor Stewardship Efforts
● Responsible for overseeing donor stewardship matrix implementation
● Effectively train and manage volunteers and staff partners supporting revenue generation and stewardship efforts, including but not limited to: shelter programs and events, corporate volunteer engagement, shelter tours and donor experiences

Manage the Integrated Fundraising Strategy
● Oversee multichannel direct and digital fundraising strategies and tactics to achieve organizational fundraising goals
● Donor segmentation and strategic annual and monthly appeal oversight including direct mail and online appeals

Effective Management of Staff
● Participate in management of staff with an eye to developing a culture within the team of accountability for results, donor-centricity, teamwork, customer service and continuous learning
● Lead team members who contribute to marketing and communications functions, ensuring timely and accurate messaging, compelling content and strategic ideas are conveyed in alignment with organizational priorities and mission

What You Bring to the Role:
● Completion of post secondary education in a relevant discipline from a recognized academic institution
● 5+ years of progressive, relevant experience in organizational advancement, fundraising, customer service and volunteer management
● A successful track record with revenue generation, working with cross-functional teams, and partners to hit revenue targets with a strong understanding of fundraising and the entire donor lifecycle
● Superior analytical skills and the ability to interpret complex data information and to communicate it to a variety of audiences
● Demonstrated track record in the development and implementation of targeted fundraising approaches, designed to achieve growth objectives, maintaining effective cost ratios
● Demonstrated project management, budgeting and financial management skills
● Superior verbal and written communications skills, ability to convey big ideas with passion
● Excellent computer skills (Microsoft Office) and experience working with fundraising/ relationship databases, especially Donor Perfect, Constant Contact or Canada Helps.

Compensation:
● $60,000 - $80,000 annual salary, dependent on experience and skillset.
● Health benefits package after 3 months of employment
● 3 weeks paid vacation

At HSLM, caring for animals is not just a job, it's a passion.
We share a love for animals and care about the communities we serve.
HSLM employs a highly dedicated, professional, diverse, and innovative team of people whose collaborative efforts help thousands of animals each year.

At HSLM, our team members are challenged to uphold the highest standards and as a team, we strive to meet or exceed all expectations.

To apply, please email cover letter and resume to mgriffith@hslm.ca by Friday, August 29, 2025.