Manager, Community Programs & Partnerships

JOB POSTING

Manager, Community Programs & Partnerships

Ottawa, ON (Hybrid)

Full-time, permanent

About PMC Renewal

PMC Renewal is the Indigenous-focused division of Performance Management Consultants (PMC), a woman-owned, family-operated firm based in Ottawa and established in 1982. As the sister division to PMC Training, Renewal delivers community-based employment, training, and capacity-building programs across the North.

Since 2016, we have delivered multiple Pre-Employment Training (PET) programs in Nunavut and supported a wide range of northern individuals, organizations, and communities on projects related to employment readiness, skills development, and community capacity. Our work is grounded in steady partnership building, practical program delivery, and a commitment to supporting local goals.

Renewal works by aligning three things: community needs, the right subject-matter experts, and available funding pathways. This allows us to co-develop solutions that are culturally respectful, realistic to deliver in remote contexts, and capable of driving meaningful outcomes. We approach every engagement with curiosity, inclusion, and engagement—listening deeply, adapting to each community, and supporting participants as they take their next steps in work, learning, and life.

Role Overview

PMC Renewal is seeking a steady, relationship-oriented manager to lead the delivery of multi-week training programs in Northern communities while helping identify thoughtful opportunities for future growth. This role blends strong operational coordination with community engagement and light opportunity development—ensuring programs run smoothly today while supporting Renewal’s long-term direction.

The Manager, Community Programs & Partnerships is responsible for coordinating instructors, logistics, housing, and on-the-ground details for program delivery, while also building trusted relationships with community partners, funders, and subject-matter experts. Through these relationships, the role gathers insights, notices emerging needs, and helps connect community priorities with PMC’s capabilities and available funding pathways.

In addition to delivering current programs, this role plays a meaningful part in identifying future opportunities and, once secured, leading the project management and delivery of those initiatives.

This position is ideal for someone who is organized, calm, and dependable, with the curiosity and judgement to contribute to Renewal’s ongoing development. It offers meaningful, community-focused work within a supportive team and the opportunity to help shape programs that create impact across the North

Key Responsibilities

1. Program Delivery, Community Impact & Enablement

This role leads the planning and delivery of multi-week training programs in Northern communities, ensuring they run smoothly, reliably, and respectfully. The focus is on delivering high-quality participant experiences while coordinating the people, logistics, and systems that make the programs successful.

• Coordinate the end-to-end delivery of multi-week training programs in Northern communities, ensuring a smooth participant and instructor experience.
• Secure and manage key program elements—including instructors, housing, community learning spaces, and schedules—in partnership with local stakeholders.
• Maintain steady communication with instructors, community contacts, and funders to keep planning aligned and responsive.
• Support program quality by anticipating issues early, making timely decisions, and escalating when needed.
• Identify and suggest curriculum improvements based on observations, feedback and unique learning needs of the community.
• Track program details, documentation, and reporting in a structured, reliable way that supports future planning and improvement.
• Ensure programs are delivered in a culturally respectful, inclusive, and community-centered manner.

2. Partnerships, Engagement & Opportunity Development

This role builds and maintains trusted relationships with communities, partners, and funders—listening for emerging needs, identifying alignment with PMC Renewal’s strengths, and helping shape future opportunities.

• Build warm, trust-based relationships with community partners, funders, and local organizations to understand priorities and future directions.
• Surface needs through conversations and program insights, and translate them into clear opportunity pathways for Renewal.
• Track and understand the strengths of instructors, facilitators, and subject-matter experts to match community needs with the right people.
• Monitor relevant funding streams, programs, and partnership opportunities to identify where alignment exists with PMC Renewal’s capabilities.
• Triangulate needs, expertise, and funding to shape realistic, culturally aligned program opportunities that can drive revenue.
• Contribute to proposal development by framing approaches, organizing the necessary components, and ensuring alignment with partner expectations.

3. Internal Leadership, Systems & Continuous Improvement

This role strengthens Renewal’s internal systems by organizing information, improving processes, and ensuring the right structures are in place to support reliable delivery. It contributes to shaping how programs are tracked, coordinated, and improved over time.

• Maintain and improve internal tools such as logistics trackers, partner/funder databases, reporting templates, and program schedules.
• Build simple, reliable processes that make program planning, delivery, and communication smoother.
• Document program logistics, timelines, and lessons learned in a structured way that supports organizational learning.
• Collaborate with PMC colleagues on operational planning, scheduling, and documentation to ensure alignment.

4. Organizational Contribution & Intrapreneurship

This role contributes to growing PMC Renewal thoughtfully by bringing ideas, helping strengthen offerings, and supporting strategic initiatives that advance our mission, without needing the spotlight. It’s a chance to build something meaningful within a supportive team.

• Bring forward insights from partner conversations, community needs, and program delivery to inform Renewal’s future directions.
• Help shape and manage emerging opportunities by connecting community needs with instructor expertise and potential funding pathways.
• Participate in planning discussions with leadership to support prioritization of new ideas, partnerships, and timelines.
• Contribute to initiatives that expand Renewal’s reach or strengthen its offerings as the division evolves.
• Support additional responsibilities consistent with Renewal’s growth, including contributions to new partnerships and opportunities.

Qualifications & Experience

Required

• 7–10+ years of experience in program coordination, community development, training, employment services, or related fields.
• Demonstrated ability to deliver complex, multi-week programs with many moving parts, ideally in community or resource-limited settings.
• Strong relationship-building skills—warm, steady, respectful, and comfortable leading conversations with partners, funders, and instructors.
• Operational discipline: highly organized, reliable follow-through, strong documentation habits, and the ability to manage details across multiple workstreams.
• Sound judgement, including knowing when to act independently and when to escalate issues or decisions.
• Ability to identify opportunities by connecting community needs, instructor expertise, and potential funding pathways
• Clear and professional communication skills, both written and verbal.
• Comfort with intrapreneurial work, bringing forward ideas and contributing to the thoughtful growth of Renewal.
• Ability and willingness to travel occasionally to remote Northern communities (approx. one week per year).
• Alignment with Renewal’s values of curiosity, inclusion, and engagement.

Preferred

• Experience working with Indigenous communities, or a genuine interest in learning and engaging in this context.
• Experience in employment programming, adult education, community-based training, or related fields.
• Experience supporting or coordinating instructors, facilitators, or contracted service providers.
• Familiarity with public funding environments, including proposals, RFPs, and reporting requirements.
• Experience living or working in Northern, Arctic, or fly-in communities (considered an advantage).

Other Details

Who Thrives in this Role

• Someone steady, patient, and relationship-oriented.
• Someone who finds meaning in community-focused work and long-term partnerships.
• Someone organized and dependable, who enjoys making complex programs run smoothly.
• Someone curious and thoughtful, who listens deeply and learns continuously.
• Someone with emotional steadiness, a high EQ without absorbing emotional labour beyond the scope of the role.
• Someone who enjoys shaping and improving programs without needing attention or recognition.
• Someone intrapreneurial within structure: able to build thoughtfully, contribute ideas, and explore emerging opportunities without ego.

Compensation & Benefits

PMC offers a competitive compensation and benefits package, including:

• $90,000 - $100,000 commensurate with experience. The role also includes a performance-based component (target 10% base) tied primarily to successful program delivery and contribution to community-driven opportunities
• Four weeks of paid vacation
• 5 days of paid wellness days
• Comprehensive group benefits plan
• Hybrid work model with regular collaboration in our Ottawa office
• Opportunities for professional learning and development
• Meaningful work supporting community impact across the North
• A supportive culture grounded in curiosity, inclusion, and engagement
• Dog friendly office