Manager of 1st Stop Woodlawn - Site Operations & Service Coordination

Employment Type: Full-Time, Permanent

Position Status: Vacant

Work Hours: 35 hours per week (Tuesday to Saturday 10:00 am -6:00 pm)

Salary: $75,582- $87,433 per annum (M9), plus comprehensive benefits

Location: 80 Woodlawn Avenue East, Toronto, Ontario M4T1C1

Application Deadline: Friday, February 13, 2026

JOIN OUR TEAM

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

This position shares the management responsibility for the overall operation of 1st Stop Woodlawn with the Manager of 1st Stop Woodlawn, Residential Support and Client Services. 1st Stop Woodlawn consists of a 50-bed emergency shelter, 12 beds of transitional housing, and 72 units of multi-tenant permanent housing for women and gender diverse people over the age of 16. This includes leadership across operational departments such as Food, Front Desk and Relief Staffing. This role actively collaborates with the Property Services and Infection Prevention and Control departments and acts as a point of coordination to achieve seamless operations in accordance with the mission of YWCA Toronto.

ABOUT YWCA TORONTO

YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

• Provides oversight of the business administrator, front desk, food services, and community liaisons providing services to participants at 1st Stop Woodlawn;
• Oversees vendor relationships, community partnership as well as monitors procurement practices in collaboration with the Business Administrator;
• Supports the community liaisons with coordination and development of social and recreational programming and community engagement opportunities for 1st Stop Woodlawn participants;
• In collaboration the Facility and IPAC managers, attend to the maintenance of the building’s infrastructure, monitoring of key building systems (e.g., HVAC, plumbing, electrical), and ensuring compliance with health and safety regulations;
• Maintains a working knowledge of the Toronto Shelter Standards, Ontario Human Rights Code, The Residential Tenancies Act, City of Toronto Multi- Tenant Houses By-Law and other applicable legislation;
• Ensures that statistical records are maintained and submits a comprehensive annual report on the programs with an analysis of trends to identify risks and opportunities;
• Works with the Manager, Property Services to ensure that 1st Stop Woodlawn staff and participants adhere to building and fire codes, occupational health and safety and other relevant regulations that affect the safety of staff and participants;
• Works with the Manager, Property Services to ensure that emergency procedures are in place, and that all required permits and licenses are obtained and up to date;
• Ensures the implementation of YWCA Toronto’s Evaluation Framework in the 1st stop Woodlawn program. Completes logic models and issues participant surveys, as required;
• Participates with the Director of Advocacy and Communications on initiatives to make systemic changes in services to women;
• Participates in coalitions and partnerships relating to mental health, housing, shelter, youth and programs related to women's issues;

QUALIFICATIONS

• Advanced knowledge of concepts, theories and practices related to human services and/or community development, normally acquired through the completion of an undergraduate degree in Social Work, Community Mental Health, or other relevant discipline (Cases for Equivalency will be considered);
• Five to seven years direct experience working in a shelter or supportive housing environment (or equivalent) providing support to individuals living with experiences of homelessness, poverty, violence/trauma, and concurrent diagnosis;
• Management and supervisory experience required;
• Ability to understand and interpret legislation that includes the Ontario Human Rights Code, Residential Tenancies Act as well as municipal, provincial, and federal government policies related to shelter and supportive housing management;
• Maintains working knowledge of the Toronto Shelter Standards;
• Demonstrated ability to facilitate strong service delivery partnerships and foster inter-program relationships, including strong conflict mediation skills;
• Experience in procurement, purchasing and supply management;
• Experience in building and operational services such as food services, reception etc.;
• Knowledge of group social work best practices;
• Thorough knowledge of access and equity issues and demonstrated commitment to working with diverse communities and work environments;
• Demonstrated community engagement strategies that include creative ways of fostering leadership and capacity building in team;
• Demonstrated ability to understand clinical case management support functions for women and gender diverse people;
• Knowledge of financial and human resource management required;
• Working experience in a diverse, unionized environment an asset;
• Excellent written and oral communication skills are essential;
• Demonstrated conflict resolution, crisis intervention/prevention, counselling, and coaching skills;
• Demonstrated leadership skills, including problem solving, organization, time management, and capacity-building skills;
• Ability to work both independently and as part of a team in the planning and delivery of services;
• A thorough knowledge of women and gender diverse people's services and access and equity issues is required;
• A working knowledge of current computer applications is necessary, e.g. Microsoft Office 365, GP Dynamics accounting software, Outlook and Internet and information databases;

WHAT WE OFFER:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Registered Pension Plan: Employer’s contribution of 5.75%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Vaccination Policy: - In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

HOW TO APPLY

Please click or copy and paste the link in your browser to apply:

https://ywcatoronto.applytojob.com/apply/HsFM4JjAO8/Manager-Of-1st-Stop-Woodlawn-Site-Operations-Service-Coordination?source=Charity+Village

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: February 2, 2026