Life Skills Case Manager

INTERNAL/EXTERNAL

Job Title:

Life Skills Case Manager

Position Type:

Bargaining Unit, Full‐Time, Permanent

Number of Positions:

1

Rate:

$29.40 per hour

Vacation:

4 weeks to start

Benefits:

Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

RRSP:

RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours:

37.5 hours per week, including weekends, evenings and day shifts

Supervisor:

Program Manager, 145 Queen Housing Programs

Posting Date:

March 24, 2026

Application Deadline:

April 2, 2026

Location:

145 Queen Street East, Toronto, ON

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

145 Queen Housing – provides safe rent-geared to income housing for single people who are experiencing poverty, chronic homelessness and often the long-term effects of trauma, social isolation, varying degrees of mental health and substance use. 145 Queen Street Housing provides Housing with supports, including case management, on site 24 hours per day, 7 days per week. We work from a client centered, harm reduction, trauma informed, antioppressive framework.

Does this sound like work you want to be a part of?

We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

• The focus of the position is to work with chronically homeless tenants to access and maintain alternative supported housing with a focus on providing case management to tenants who have difficulty maintaining their housing due to challenges with hygiene, hoarding and pest control management.
• Encourage tenant participation in the development of short- and long-term goals, community development strategies, using a facilitative management approach to promote independent living and well-being and the safety and enjoyment of their housing.
• Engage with other service providers, both internal and external to Fred Victor in order to provide case management support that is responsive to the needs of the tenant.
• Maintain up-to-date case management files, including accurate client progress notes
• Provide intake, assessment and case management services, utilizing a client-centered, strength-based, harm reduction approach to clients actively using substances
• Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, selfcare, crisis management strategies, symptom management, maintaining a support network, and skills teaching such as budgeting, grocery shopping and other life skills.
• Assess the client’s support needs based on indicators of stability (i.e. daily living skills, housing stabilization, finances, connection to primary healthcare, social networks, etc.)
• Draft clear coordinated care plans (CCPs) for each client that advance client’s immediate needs and midterm goals. Reassess and adjust those plans periodically throughout the service.
• Work with the housing team to provide overall support to the tenants and respond to any crisis or emergency that presents.

What You Bring to the Team:

• Strong understanding of and experience in providing harm reduction and case management support.
• This position will use a trauma informed, harm reduction, client centered, anti-oppressive approach to all of their work. This position requires respect for, and expertise working with, tenants who are facing mental and physical health issues, active substance use, history of trauma, abuse and social isolation and who come from racially and ethnically diverse backgrounds
• Extensive experience working with people who have experienced homelessness and poverty; understanding of the issues of homelessness, poverty and discrimination facing this community and how these issues affect the lives of individuals
• Strong commitment to harm reduction, trauma informed, anti-oppressive and client- centered principles

What Sets You Apart:

• Demonstrated experience in conflict resolution and crisis management.
• Demonstrated experience and commitment to harm reduction, trauma informed, anti-oppressive and client centered principles.
• Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use
• Lived experience
• Extensive knowledge of community based resources
• Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.
• Well-developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor.

Compensation and Benefits:

• For the Life Skills Case Manager, Fred Victor offers an hourly rate of $29.40
• 4 weeks of vacation to start + 1 float day
• Generous paid sick leave allowance
• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.
• Access to employee and family assistance plan

How You Can Apply:

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre. External candidates may apply using this link: Fred Victor ADP Career Centre or by scanning the QR code:

Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet. We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received relating to accommodation requests will be treated with confidentiality.