IT Volunteer Student

Reports to: IT Support

Major Responsibilities:

• Learn and adapt to new tools, technologies, and processes relevant to the industry.
• Assist with day-to-day tasks and troubleshoot any technical issues.
• Collaboratively working with CDRCP colleagues.
• Communicate effectively with team members, mentors, and stakeholders.
• Assist users with SharePoint and OneDrive file access and synchronization issues.
• Troubleshoot Wi-Fi connectivity issues for laptops and mobile devices.
• Support basic network troubleshooting under guidance from senior IT staff.
• Document processes, architecture decisions, and SOPs as work is completed
• Assist with end-user support and onboarding
• Participate in testing new configurations before rollout
• Exposure to Entra ID, user/group management. (Add to required skills)
• Exposure to Power Platform (Power automate and dynamics 365) (Add to required skills)

Qualifications:

• Preferred if enrolled in an IT or computer science program in post-secondary school.
• Strong problem solving and troubleshooting skills.
• Acceptable Vulnerable check.
• Flexible schedule

Required Skills:

• Basic knowledge of Ethernet cabling and patch panel connections
• Ability to troubleshoot Wi-Fi connectivity issues
• Familiarity with Windows 10 and Windows 11 troubleshooting
• Familiarity with SharePoint and OneDrive
• Knowledge of IT asset inventory management
• Microsoft office