IT Support Officer

IT Support Officer

Location: Ottawa, Ontario

About AKFC

Aga Khan Foundation Canada (AKFC) is an international development organization and registered charity. AKFC partners with communities, businesses, and governments to find innovative, lasting solutions to global challenges. Working in Africa and Asia, we invest in local institutions and systems that anchor progress over the long term. In Canada, AKFC mobilizes funding and expertise, and promotes awareness of global issues. AKFC is an agency of the Aga Khan Development Network, one of the world’s most comprehensive development organizations. Since 1980, AKFC has helped millions of women and men to unlock their own potential to build a better life. Learn more at akfc.ca

Position Summary

AKFC is seeking a full-time, work-from-office IT Support Officer to provide technical support and training for both remote and in-office users, develop and maintain documentation, and maintain and manage various IT systems. The position will be based in Ottawa. The position also supports the IT needs of the Global Centre for Pluralism and Aga Khan Foundation USA

As an integral part of AKFC, your work will contribute to the success of an organization that develops communities around the globe. Reporting to the Manager of Information Systems, the IT Support Officer will work with IT team members to support and maintain in-house or third-party applications. The IT Support Officer will also participate in designing, implementing, testing, trouble shooting and providing support to the staff and supporters.

The starting salary range for this position is between $64,000 and $69,000 per year.

Responsibilities

• Provide helpdesk support to our staff members and volunteers nationwide via the telephone, direct e-mail, and online ticket system.
• Provide daily Salesforce and Funraisin platform support by resolving user issues, coordinating with internal teams and vendors, overseeing platform updates, managing user access, and handling campaign setups.
• Schedule and set up required IT equipment in meeting rooms; Order new corporate mobile accounts.
• Deliver training and onboarding sessions to staff members on technical topics.
• Maintains knowledge on Information Systems products, services, protocols, and standards in support of IS procurement and development efforts.
• Administer equipment, hardware and software upgrades as needed.
• Maintain IS component inventory and related documentation and technical specifications information.
• Administer and maintain end-user accounts, permissions, and access rights as needed.
• Represent the IT team on cross functional teams and initiative.
• Contribute to safeguarding efforts by ensuring that sensitive information is protected.
• Provide technical and user support to Events including live events

Qualifications & Experience

• A post-secondary diploma in information technology with a minimum of three (3) years in a progressively evolving IT role.
• Experience in supporting Microsoft products such as the administering of MS 365 is required.
• Experience using WordPress, VOIP, NinjaOne, SentinelOne, MSSQL, HTML, Java Script will be considered a significant asset.
• Demonstrated experience in training staff and volunteers on the existing and new systems.
• Working experience with relational databases, stored procedures and writing SQL queries.
• Additional certifications such as A+, and/or MCA or MCP are considered an asset.
• Superior communication and team-work skills.
• Demonstrate patience and strong desire to help and support people with a positive ‘can-do’ attitude.
• Ability to multi-task and prioritize duties on an on going basis.
• Possess the physical stamina to lift and move physical computers, servers and related equipment.

Apply

Qualified applicants should submit a cover letter and resume via submissions platform Aga Khan Foundation Canada Submission Manager - IT Support Officer 2026

Applications will be reviewed on an ongoing basis. Short-listed candidates will be invited for an interview and be required to complete a practical test.

Deadline for submissions: March 27, 2026

Please note that applicants must be currently eligible to work in Canada. The position is based in Ottawa and will require regular presence at the AKFC office within the Delegation Building and the Global Centre for Pluralism.

AKFC is committed to advancing gender equality and inclusion through our programming and operations in Canada and overseas. AKFC requires all employees to review and abide by the AKFC Gender Equality Policy.

AKFC recognizes the importance of safeguarding and is committed to ensuring it manages a wide range of risks such that beneficiaries, staff, other associates and the organization as a whole are kept safe from harm.

AKFC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.