IT Support Analyst

POSITION TITLE

IT Support Analyst

NUMBER OF POSITION(S)

2-3

DIVISION

IT

REPORTS TO

Director, IT

LEVEL

Senior Leadership [ ] Director [ ] Committee [ X ]

TYPE

Ongoing [ X ] Project [ ]

LENGTH

Start: Immediately End: Ongoing, minimum 2 years commitment

HOURS / WEEK

3 - 4 hours / week

COMPENSATION

Unpaid role (volunteer)

ORGANIZATION

Based in Toronto, Endeavour Volunteer Consulting for Non-Profits is a Canadian charity, 100% volunteer-led that provides management consulting to improve organizational capacity and community impact for non-profits that otherwise cannot afford professional consulting.

Endeavour has two consulting engagement rounds during the year, in the fall and in the spring. For each round, Endeavour will recruit and match teams of skilled volunteers with non-profit organizations in need of pro bono consulting.

Since 2007, Endeavour has engaged more than 1000 volunteers on over 134 projects, delivering more than $8 million in pro bono consulting to local, national and international non-profits based in Canada. Endeavour’s partnerships with leading corporations in Canada offer pro bono and skills-based volunteering opportunities that contribute to employee engagement, professional and leadership development, talent retention and corporate responsibility goals.

To learn more, visit www.endeavourvolunteer.ca.

ROLE

Endeavour is looking for a volunteer to join the IT Division as IT Support Analyst. In this role, you will be responsible for providing day-to-day technical support to Endeavour end users. You will work as part of the IT team dedicated to ensuring that technical support issues are resolved in a timely manner.

RESPONSIBILITIES

Organizational Contribution

• Perform day-to-day support for Google Workspace including but not limited to user creation/deactivation, basic administration and technical support for Google Workspace’s productivity suite of products.
• Perform day-to-day support for Salesforce including but not limited to user creation/deactivation, basic administration and application use
• Provide scheduled training on Google Workspace and Salesforce application functionality based on predefined training documentation
• Escalate issues according to the internal escalation processes
• As required, provide collaborate with IT/IT team members to complete Technology projects

QUALIFICATIONS

Required:

• 2 or more years experience using Google Workspace applications
• 2 or more years of Salesforce administration experience
• Salesforce Administrator or Google Workspace certification is desirable
• Ability to take a lead on identifying and implementing new initiatives
• Ability to collaborate and deliver results in a virtual work environment
• Ability to communicate technical information to non-technical audiences, to understand user requirements and suggest solutions based on diverse stakeholder’s needs
• Detail oriented and self-starter with strong written and interpersonal skills
• Strong analytical and problem-solving skill
• Long-term commitment (1-2+ years) to Endeavour Volunteer Consulting for Non-Profits
• Interest in non-profit sector

Preferred:

• Endeavour volunteer experience
• Understanding of client relationship management platforms
• Familiarity with Google Workspace

BENEFITS

• Strengthen and broaden your leadership and management skills and experiences
• Build relationships with diverse group of professionals and leaders in consulting industry, the social sector, and academia
• Contribute to the successes of a growing non-profit organization
• Make an impact while having fun!
• Future opportunities to volunteer in other capacities and divisions within Endeavour
• Flexible Schedule

Please note: Endeavour is a 100% volunteer-driven organization, and as such, all our roles are unpaid. This is a fantastic opportunity to make a meaningful impact while gaining valuable experience and building your network.