IT Specialist

IT Specialist (On-Site Support)

Information Systems, Vancouver/Surrey/Chilliwack

Regular Full Time (35 hours per week) | Grid 22 ($39.19 - $40.80/hour) | Reporting to: Alexis Vargas, Director of Technology and Social Impact

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Opportunity

The IT Specialist supports the organization’s technology infrastructure, systems, and end users to ensure reliable, secure, and effective digital operations. This role serves as an on site point of contact for IT, works closely and collaboratively with the Managed Service Provider, and plays a key role in user support, onboarding, system administration, and the continuous improvement of technology services across programs and sites. The IT Specialist also supports the agency in managing key technology vendors—including internet, e fax, printers, and security service providers—and regularly visits PCRS sites as needed across the Vancouver, Surrey, and Chilliwack regions to provide hands on support in coordination with IT internal staff and Managed Service Provider.

Responsibilities

• Serve as the onsite point of contact for staff IT requests submitted through the ticketing system, ensuring prompt and effective resolution.
• Collaborate closely with the Managed Service Provider and internal IT staff to coordinate support efforts and ensure timely responses to all requests.
• Provide end-user support for Microsoft 365, Azure servers, and other systems managed by the organization’s Managed Service Provider as needed.
• Maintain accurate IT documentation and contribute to continuous improvement initiatives for technology services across programs and sites.
• Support the implementation and ongoing administration of Microsoft Teams Phone, including configuration, maintenance, and day to day operational support.
• Diagnose, troubleshoot and resolve hardware, software, and access-related issues efficiently to minimize downtime and maintain productivity.
• Support internal IT staff by creating and maintaining spreadsheets, and ensure billing and invoicing are accurately allocated to the appropriate programs and cost centers.

Qualifications

• Diploma or degree in IT or related field.
• 2+ years in IT support positions.
• Experience with Microsoft 365 environments.
• Strong troubleshooting and communication skills.
• Familiarity with IT service management practices.
• Experience working with and/or managing relationships with a Managed Service Provider (MSP).
• Valid driver’s license and ownership of, or regular access to, a reliable personal vehicle.

Skills

• Problem solving.
• Customer service mindset
• Ability to prioritize tasks
• Cross-team collaboration
• Teamwork

Additional Assets

• Experience with Salesforce or CRM platforms.
• Experience in multi-site or nonprofit environments.

About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

Our Vision Everyone thriving in strong, healthy communities!

Our Mission To inspire healthy and inclusive communities through leadership and collaboration.

Our Values Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

• Equitable Base Pay – we are a Certified Living Wage Employer
• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *
• Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *
• Membership in the Municipal Pension Plan with generous employer contributions *
• Flexible schedules and earned time off program *
• Full-day agency orientation and extensive training, with regular ongoing performance evaluations
• In-house digital and classroom learning opportunities; staff funding for professional development *
• Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.