Information Systems Administrator (Salesforce)

POSITION TITLE

Information Systems Administrator (Salesforce)

NUMBER OF POSITION(S)

2

DIVISION

Information Technology

REPORTS TO

Director, IS

LEVEL

Senior Leadership [ ] Director [ ] Committee [ X ]

TYPE

Ongoing [ X ] Project [ ]

LENGTH

Start: Immediately End: Ongoing, minimum 2 years commitment

HOURS / WEEK

3 - 4 hours / week

COMPENSATION

Unpaid role (volunteer)

ORGANIZATION

Based in Toronto, Endeavour Volunteer Consulting for Non-Profits is a Canadian charity, 100% volunteer-led that provides management consulting to improve organizational capacity and community impact for non-profits that otherwise cannot afford professional consulting.

Endeavour has two consulting engagement rounds during the year, in the fall and in the spring. For each round, Endeavour will recruit and match teams of skilled volunteers with non-profit organizations in need of pro bono consulting.

Since 2007, Endeavour has engaged more than 1000 volunteers on over 134 projects, delivering more than $8 million in pro bono consulting to local, national and international non-profits based in Canada. Endeavour’s partnerships with leading corporations in Canada offer pro bono and skills-based volunteering opportunities that contribute to employee engagement, professional and leadership development, talent retention and corporate responsibility goals.

To learn more, visit www.endeavourvolunteer.ca.

ROLE

Endeavour is looking for a volunteer to join the IT Division as IS Administrator (Salesforce). In this role, you will be responsible for the administration of the Salesforce application. You will work as part of the IS team dedicated to ensuring that we are maximizing efficiency and leveraging the full features and benefits of the Salesforce application.

RESPONSIBILITIES

• Perform day-to-day administration of Salesforce including but not limited to user access, backup, update management, data integrity, security configuration and performance
• Perform mass uploads of data as approved by the Director, Information Systems
• Provide subject matter expertise to help IT Support Analysts resolve end user issues
• Act as an escalation point for issues that require elevated access for Salesforce
• Work with the VP and Director, Information Systems to ensure successful completion of upgrades, enhancements and integrations
• As required, provide day-to-day end user support to ensure coverage

QUALIFICATIONS

Required:

• Long-term commitment (1-2+ years) to Endeavour Volunteer Consulting for Non-Profits
• Interest in non-profit sector
• Understanding of the general concepts of Customer Relationship Management (CRM)
• 2 or more years of Salesforce administration experience
• Salesforce Administrator certification is desirable but not mandatory
• Ability to take a lead on identifying and implementing new initiatives
• Ability to collaborate and deliver results in a virtual work environment
• Ability to communicate technical information to non-technical audiences, to understand user requirements and suggest solutions based on diverse stakeholder’s needs
• Detail oriented and self-starter with strong written and interpersonal skills
• Strong analytical and problem-solving skill

Preferred:

• Endeavour volunteer experience
• Understanding of client relationship management platforms
• Familiarity with Google Workspace

BENEFITS

• Strengthen and broaden your leadership and management skills and experiences
• Build relationships with diverse group of professionals and leaders in consulting industry, the social sector, and academia
• Contribute to the successes of a growing non-profit organization
• Make an impact while having fun!
• Future opportunities to volunteer in other capacities and divisions within Endeavour
• Flexible Schedule

Please note: Endeavour is a 100% volunteer-driven organization, and as such, all our roles are unpaid. This is a fantastic opportunity to make a meaningful impact while gaining valuable experience and building your network.