Improvement Advisor - 1 Year Term Contract

This posting is for an existing vacancy and is for a one-year contract with the potential for renewal.

Help Build a Canada Without Homelessness

Homelessness in Canada is not inevitable. The Canadian Alliance to End Homelessness (CAEH) exists to prove it, and this role sits as the leading edge of that evidence.

CAEH is a national systems-change organization that combines data, policy, advisory services, learning and social enterprise to end homelessness at scale. As our next Improvement Advisor, you will be at the forefront of that work - delivering consulting and fractional coaching services that create meaningful progress toward ending homelessness in communities across Canada.

If that sounds like you, we would love to hear from you.

The Opportunity

As our next Improvement Advisor, you will play an important role in helping CAEH strengthen communities, scale impact, and accelerate progress toward ending homelessness in Canada.

The IA is responsible for leveraging cross-functional relationships with CAEH to help the Community Impact team develop consultative, trust-based relationships with our communities. They’ll partner with:

• Our Sr. IAs on complex service delivery. Beyond supporting professional growth, this exposure will help IAs share ideas across portfolios, driving continuous improvement and innovation. IAs will be able to apply best practices and key learnings across different communities.
• Our Data Team to integrate a data-driven approach to their advisory for communities.
• The Business Development Lead to identify social enterprise service offerings that support community goals and engagement progression through the pipeline of service offers.

The IA works independently from a home office and is expected to travel regularly to meet with BFZ-C communities and attend meetings and events.

This role is ideal for someone who enjoys meaningful work, strong collaboration, and solving complex challenges in a fast-moving environment. You will have the opportunity to influence projects, improve systems, contribute to organizational growth, and help shape the future of CAEH as we continue to evolve.

What You’ll Do

You will deliver CAEH’s social enterprise services directly to communities - consulting, coaching, and facilitating with accountability to scope, budget, and results. You bring systems-level expertise in housing and homelessness, preferably with a defined area of practice you can confidently deliver.

Day-to-day you will:

• Deliver consulting, factional coaching, facilitation, and training to communities at varying stages of their journey to ending homelessness.
• Apply Quality By-Name Data analytics, intervention best practices, and continuous improvement methods to optimize the performance and outcomes of local housing/homelessness systems.
• Build trust based relationships with communities to identify the right service mix at each stage to advance their progress along the path to ending homelessness.
• Partner with the Data Team to embed data-driven, quality improvement approaches in community advisory work
• Support business development by scoping engagements and identifying service opportunities alongside the Business Development Lead
• Contribute to the delivery and continuous improvement of CAEH’s social enterprise service offerings.
• Present at conferences, workshops, and events as a subject matter expert on behalf of CAEH

What Success Looks Like

Success in this role means:

• Contributing to measurable progress toward ending homelessness
• Building strong relationships with communities, partners, and colleagues
• Helping create clarity and momentum in complex environments
• Delivering high-quality work that supports organizational priorities
• Contributing positively to team culture, learning, and continuous improvement
• Supporting sustainable growth and long-term impact

What You Bring

We recognize that strong candidates may not meet every qualification listed below. If you are excited about the role and believe you could contribute meaningfully, we encourage you to apply.

We’re Looking For Someone Who Has:

• A genuine sense of urgency about ending homelessness and a belief that its achievable.
• 3+ years delivering client-facing services in consulting, advisory, social enterprise, nonprofit, or community systems roles
• Sound systems-level knowledge of housing and homelessness: policy frameworks, local system design, service delivery models etc.
• Familiarity with the Built for Zero / Continuous Improvement methodology, or a demonstrated track record of learning and applying complex frameworks quickly
• Proven ability to scope, manage, and deliver fee-for-service engagements on time and within budget
• Strong facilitation, coaching, and presentation skills across diverse stakeholder groups — you are a confident, commanding facilitator
• Experience writing proposals, developing learning content, and advising community leaders and strategic partners
• Comfortable managing multiple client relationships simultaneously and adapting delivery to varied community contexts
• Data literacy and comfort working with community performance metrics, by-name data, and improvement tools
• Ability to use data analytically to inform decisions, communicate evidence clearly, and drive continuous improvement
• Experience training or supporting communities to use data systems and analytics to improve outcomes
• Strong organizational and project management capabilities in a remote or self-directed environment
• Sound judgment, initiative, and entrepreneurial problem-solving in fast-moving, ambiguous contexts
• Collaborative mindset with a genuine commitment to continuous learning and iteration
• Bachelor's Degree or equivalent work experience with a focus on public policy, social work, public administration, community development, non-profit management.

Assets

• Additional training or coursework in continuous improvement methodologies, systems change, leadership coaching, housing or public administration.
• Experience applying equity, anti-oppression, decolonizing, or systems change approaches.
• Bilingualism (English/French).

Working at CAEH

We are building a culture grounded in trust, learning, collaboration, accountability, and impact.

CAEH is a remote-first organization with team members across Canada. We value flexibility, autonomy, continuous improvement, and supporting people to do their best work.

What We Offer

• Competitive total compensation
• Comprehensive health benefits
• Retirement savings support
• Five weeks vacation plus paid winter closure
• Flexible remote work arrangements
• Professional development support
• Opportunities for growth and learning
• Meaningful work with national impact
• A collaborative and mission-driven team culture

Equity, Inclusion & Accessibility

CAEH is committed to building an inclusive, equitable, and accessible workplace.

We strongly encourage applications from people with lived expertise of homelessness and from individuals who identify as Indigenous, Black, racialized, disabled, 2SLGBTQIA+, or members of historically marginalized communities.

We recognize that experience, leadership, and potential can take many forms. If your background does not align perfectly with every qualification, we still encourage you to apply.

Accommodation is available throughout the recruitment process upon request to hr@caeh.ca.

Additional Information

Travel Expectations: This position could travel up to six to eight times per year for team and community meetings.

Background Checks Required: Criminal Record Check and Vulnerable Sector Check.

How to Apply

Please submit:

• Your resume
• A short cover letter or written introduction sharing your interest in the role

The application includes equity & diversity self-identification questions. These questions help us understand who is applying to our organization. Responses are voluntary, confidential, and will not influence hiring decisions. The information is used only for aggregate reporting and equity program planning.