Human Resources & Labour Relations Generalist

Job Description

Posted Monday, February 9, 2026 at 12:00 a.m.

Join the Western Ottawa Community Resource Centre and be part of a passionate team dedicated to improving lives, while making a tangible impact on your community. WOCRC values the diversity of its employees and the knowledge, skills and contributions that each brings to the organization. Our work is meaningful, fulfilling, and can be demanding, so we are committed to offering our staff compensation that is fair and competitive for our industry along with a comprehensive suite of benefits to support staff health, wellness, and financial security. Subject to status of position, we offer generous paid time off policies, including 4-weeks annual vacation, 3-weeks annual sick leave, salary top-up plans, a superb Employee Assistance Program, Health, Dental and Disability Insurance, a world-class Pension Plan (HOOPP), discounted gym memberships and a flexible, supportive work environment. We believe in providing what staff need to thrive, grow, and feel connected and included in our mission.

Scope of Position

Reporting to the Manager, People Services, the Generalist, Human Resources and Labour Relations collaborates to provide HR support to develop Human Resources programs and initiatives and to deliver day-to-day Human Resources services to attract, engage and retain a diverse and high-performing workforce of staff and managers.

Working in a unionized environment, the Generalist, Human Resources and Labour Relations provides advice and support to WOCRC stakeholders on all matters relating to negotiated agreements. This includes providing guidance, training and support to members of WOCRC on all matters relating to the unionized group including collective bargaining, collective agreement interpretation, application and compliance, grievances and arbitration.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Effectively answer queries from employees and managers in a timely and confidential manner, including first level queries on people policy, practices, processes and the collective agreement, escalating queries as required.
• Process various transactions in the HRIS in an accurate and timely manner
• Writing and posting employment ads, as well as maintaining the applicant tracking database;
• Reviewing, screening, and maintaining applications and resumes.
• Scheduling and participating in interviews, and conducting reference checks
• Issue offer letters, contracts of employment and employment changes.
• Provide accurate data to various stakeholders for related activities in the employee lifecycle including those related to recruitment, onboarding, offboarding and training, pre-employment due diligence, and payroll to ensure processes run effectively.
• Administer the onboarding and orientation process to collect all data required for new employees, welcome new staff members to the organization and communicate first day instructions to newly hired employees.
• Enter employee data and administer changes to employee details on the HR Information System accurately.
• Check and analyze data and provide reports to the internal stakeholders.
• Keep HR records and files up to date and upload documents to employee records: ensure the storage of all documentation complies with legislation and WOCRC policies.
• Responsible for retirement and benefits plans administration including enrolling new plan members, processing plan members changes, removing plan members, and answering general queries about the benefits plan and coverages.
• Assisting with providing research for policies, training, strategic planning, and other human resource issues.
• Keeps up to date with legislative requirements, such as Employment Standards Act, Labour Relations Act, and Human Rights Code, Occupational Health and Safety Act, and the Pay Equity Act.
• Assist in the preparation of employee engagement events such as employee gatherings.
• Assist with providing compliance in all areas of human resources.
• Participates in the collective agreement negotiation employer team.
• Assist with additional projects, as assigned.
• Other duties as assigned by the Manager, People Services

All WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:

• Ensuring that the commitment to diversity is understood and respected. This includes diversity of culture, language, faith expression, gender identity, sexual orientation, socio-economic resources and degrees of physical (dis)ability.
• Maintaining up-to-date professional skills and knowledge through formal and informal training.
• Compliance with all mandated legal/regulatory requirements related to working at WOCRC, (Employment Standards Acts, Occupational Health and Safety, standards of professional conduct).
• Maintaining awareness of and compliance with WOCRC policies and procedures.
• Maintaining awareness of and compliance with funder requirements, policies, procedures and regulations.
• Attending/chairing team and staff meetings as required.
• All other duties as assigned

QUALIFICATIONS:

Education and Experience

• Diploma or Degree in Business Administration, Human Resources, Industrial Relations, or equivalent work experience in a related field
• Designation as a Certified Human Resources Professional. (CHRP, CHRL, etc.) is an asset.
• 3–5years of relevant experience ideally working in a unionized environment, preferably in the non-for-profit sector
• Excellent communication skills with high levels of customer experience
• Demonstrated ability in the areas of general HR programs.
• Sound judgment and attention to details.
• Ability to build and foster relationships with management and employees.
• Promoter of teamwork.
• Excellent computer skills including word processing, spreadsheets, and HR software.

Language Competencies

• Ability to communicate fluently in English, spoken and written.
• Ability to communicate fluently in French, spoken and written, is strongly preferred

Computer Competencies

• Microsoft Office – Intermediate to Advanced
• Internet and website – Intermediate
• Dayforce, HR Downloads, HRIS and/or database experience

Job Details

Starting Salary Range: $59,854-$62,060/year

Preferred Start Date: Monday, March 9, 2026

WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.

Note: WOCRC may use AI-enabled tools to support the recruitment process including application tracking and/or resume screening, etc.

This role represents an existing vacancy.