Housing Worker

INTERNAL/EXTERNAL

Job Title: Housing Worker

Position Type: Full-Time, Permanent, Bargaining Unit

Number of Positions: 1

Rate: $29.40 per hour

Vacation: 4 weeks to start

Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours: 37.5 hours per week working every Monday to Friday – 8:30am to 4:30pm

Supervisor: Senior Manager, Kingston Road Housing

Posting Date: September 8, 2025

Application Deadline: September 22, 2025

Location: 4626 and 4628 Kingston Road, Scarborough, ON, M1E 2P6

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Kingston Road Housing is deeply affordable housing for people who have experiencing chronic homelessness. We will provide supports and housing for 86 people including all genders, youth, adults and seniors. The focus of the position is to work with these tenants to maintain their housing. Staff strive to encourage tenant participation in the development of short and long term goals, community development strategies, using a facilitative management approach to encourage tenants to reach their goals, maintain their housing. This position requires respect for, and expertise working with, tenants who are facing mental health issues, addictions, trauma, abuse and social isolation and who come from racially and ethnically diverse backgrounds.

Does this sound like work you want to be a part of?

We offer a collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

• The focus of the position is to work with chronically homeless tenants to access and maintain their affordable housing.
• Encourage tenant participation in the development of short- and long-term goals, community development strategies, using a facilitative management approach to encourage tenants to reach their goals, maintain their housing and to take responsibility for their lives and for the safety and enjoyment of their housing.
• This position will use a trauma informed, harm reduction, client centered, anti-oppressive approach to all of their work. This position requires respect for, and expertise working with, tenants who are facing mental and physical health issues, active substance use, history of trauma, abuse and social isolation and who come from racially and ethnically diverse background.
• Provide a welcoming, friendly, and professional Front Desk for Housing and keep the Housing Office open as often as possible. This includes but is not limited to answering the phones, fielding tenant questions and concerns, signing in guests, signing out keys, taking work orders, crisis intervention, assisting with tenant medication, first aid, CPR and Overdose response, giving notices to tenants, and liaising with other workers and professionals.
• Utilize trauma informed community development, facilitative management, and conflict resolution approaches to facilitate supportive, co-operative living and support tenants to develop skills to live cooperatively in their accommodation.
• Provide intake, assessment and case management services, utilizing a client-centered, strength-based, harm reduction approach to clients.
• Maintain a caseload of 5-8 moderate need clients.
• Deal with housing related issues such as behaviours, social isolation, mental health, substance use, hygiene and others, by encouraging and supporting tenants to problem solve and to access community resources such as support agencies and other Fred Victor programs and services.
• Identify, intervene in and deescalate crisis situations and work with tenants to develop crisis management skills.

What You Bring to the Team:

• Strong understanding of systems that cause and support homelessness, poverty and discrimination and respect for those realities.
• Well-developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor.
• Experience working with people who are actively using substancesfrom a harm reduction lens.

What Sets You Apart:

• Demonstrated experience in conflict resolution and crisis management.
• Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation, and substance use.
• Lived experience.
• Strong customer service skills.
• Extensive knowledge of community-based resources.
• Proven ability to challenge organization, staff, and tenant communities in a positive and creative way to effect better service.
• Well-developed interpersonal skills that will produce effective, productive, and appropriate relationships with the tenants, community, external agencies, and staff at Fred Victor.
• Strong teamwork.
• Highly developed written and oral communication skills.
• Highly developed interpersonal skills.
• Highly developed group facilitation skills.
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
• Highly developed ability to plan and prioritize work.
• Excellent written and oral communication skills.
• Literacy in Word, Pirouette, Excel.

Compensation and Benefits:

• For the Housing Worker position, Fred Victor offers an hourly rate of $29.40
• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP
• Access to employee and family assistance plan
• 4 weeks of vacation to start + 1 float day
• Generous paid sick leave allowance
• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

How You Can Apply

Send your resume and an email describing why you want to be part of the Fred Victor Team by September 22, 2025 to mnazarova@fredvictor.org with “Housing Worker” in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

1. Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.