Housing Success Worker

INTERNAL/ EXTERNAL JOB POSTING: HOUSING SUCCESS WORKER – FULL TIME

Date Posted: October 17, 2025

Hours of Work: 35 hours/ week, Full-time Permanent

Hourly Wage: $31.29 (Plus benefits as per the CA)

Reports to: Manager- Housing Program

Classification: Counsellor (Bargaining member position)

Location: On- Site at office in Toronto, ON,

About Us

Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, Trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity & Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.

We are Currently hiring a Housing Success Worker – Full Time to provide support to women who are exiting the child welfare system, incarceration and homelessness into housing units. This position provides in-home, follow-up support services to referred clients. This program is a “Housing First” program meaning that housing is the first priority; the goal of this role will be to break the cycle of homelessness and improve housing stability.

Reporting to the Manager - Housing Program, this dynamic position is an in person, full time position (35 hours a week) that requires flexibility in scheduling hours. Weekend and evening hours may be required. Working within the mandated protocols you will be required to provide the following:

Key Responsibilities

• Implement Housing First, Harm Reduction, Strength-Based, and Anti-Oppressive practices to help clients stabilize housing.
• Manage a small caseload of women participants, building trust through Motivational Interviewing and supporting their goals.
• Use evidence-based practices such as intensive case management, Motivational Interviewing, Harm Reduction, and Critical Time Intervention.
• Coordinate care to connect clients with formal and informal community supports.
• Develop time-limited plans with clients to address systemic barriers and transition them to ongoing services.
• Hold regular meetings with clients and their supports to ensure needs are met and care transfers successfully.
• Advocate for clients with internal and external resources and actively problem-solve their challenges.
• Support housing stabilization through visits to clients’ communities and implement interventions for recently housed clients.
• Assist clients who lose tenancy in becoming rehoused and maintaining stable housing.
• Complete and update assessments of housing-related support needs, providing referrals to appropriate community services.
• Provide wrap-around case management and liaise with landlords to stabilize housing.
• Support participants in completing individualized case plans focused on housing stabilization.
• Navigate systems and provide referrals to community-based services based on clients’ goals and needs.
• Maintain accurate records of activities, case notes, and services; update files and log progress and program data.
• Submit data and reports to meet funder and program expectations, use data systems, and create support or advocacy letters for clients.
• Perform other related duties as assigned by management.

Qualifications

• Education: Degree or diploma in Social Work, Community/Social Services, Psychology, Criminology, or a related field, or a combination of education and experience.
• Experience: Minimum 3-5 years of counselling and facilitation experience, preferably working with women with complex needs (mental health and addictions) from diverse ethno-cultural and socio-economic backgrounds, racialized communities. including transgender and LGBTQ2+ communities. Experience working with justice-involved women and marginalized groups is an asset.
• Knowledge: Strong understanding of the child welfare system, criminal justice system, especially as it relates to women; trauma from feminist, anti-racist, and anti-oppression perspectives; and restorative justice principles.
• Commitment: Demonstrated use of trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.
• Skills: Strong facilitation and client engagement skills, case documentation and management, crisis intervention, problem solving, and decision-making using appropriate communication channels.
• Technical: Proficient in updating client information systems, Microsoft 365 suite, and virtual platforms.
• Communication: Excellent interpersonal, relationship management, oral and written communication, and organizational skills.
• Availability: Ability to work independently and collaboratively in both virtual and in-person settings, including court-based and community locations in Toronto.
• Languages: Bilingual in French or other languages is an asset.
• Travel: Ability to travel occasionally between offices and community locations as required.

Working Conditions

• Primary work location will be in person at Efry Toronto’s office in Toronto, ON. This may change based on program needs.
• Requires work in the community and in clients’ homes.
• Travel between offices and community offices/ location may be required.

How to Apply

Please send your cover letter and resume in ONE document to careers@efrytoronto.org . Applicants must list Housing Success Worker – Full Time in the subject line of the email.

Alternatively, apply by clicking the ‘Apply’ button below.

We appreciate all applications, but only candidates selected for an interview will be contacted.

Diversity Statement

Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.